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Cabin Supervisor

Dubai, Emirate of Dubai, United Arab Emirates
May 21, 2020

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Mobile +971-**-*******


Nationality Australian, Croatian

Marital Status Single

Address * ********* **** *****, ******** – Dubai, UAE Date of Birth 27 October, 1987

Languages English (native), Croatian (near-native) Spanish, Portuguese and Serbian (full professional proficiency) Italian and Russian (basic professional proficiency) PROFILE

Self-driven and dynamic professional with superior organizational skills and international experience in people management, general business task coordination and administration. Looking for new challenges in a variety of industries, to apply advanced experience and knowledge, learn and develop. Open to consider commercial and business development roles, and flexible to relocate as required. EDUCATION

2008 Bachelor of Economics and Social Sciences, University of Sydney, Australia 2005 Higher School Certificate (UAI 93.5%), Willoughby Girls High School, Sydney, Australia EMPLOYMENT SUMMARY

From To Organization Position Location

Aug 2011 Present Emirates Airline Cabin Supervisor Dubai (UAE) Aug 2008 Present Self-Employed Freelance Copywriter Dubai (UAE) Jul 2010 Jul 2011 Jet Star Airways Cabin Crew Sydney (Aus) Aug 2008 Jun 2010 ACP Magazines (now BMP) Editorial & Production Coordinator Sydney (Aus) Feb 2006 Jul 2008 Jim Beam Brands Aus. HR Manager & State Events Coord. Sydney (Aus) Apr 2002 Dec 2004 McDonalds Crew Trainer Sydney (Aus) WORK EXPERIENCE

Aug 2011 - Present EMIRATES AIRLINE Industry Aviation

Work Location Dubai (UAE)

Position Held Cabin Supervisor

Reporting to Captain / Crew Performance Manager

Main Activities Responsible for managing diverse teams of crew in a dynamic environment onboard the world’s largest fleet of aircraft. Conducting daily performance appraisals and development of team members. Organising legal flight documents and verifying licenses of team members prior to each trip. Advanced communication skills and immaculate personal presentation, in line with the highest professional standards of the industry. Member of the Emirates ‘Peer Support’ program, providing support to other crew in response to crisis management and adverse situations. Maintain overall understanding and compliance with relevant legislation, Aviation Security, Health and Safety policies and IATA regulations.

Key Skills Advanced organizational skills across a range of functions working and communicating with flight deck, cabin crew and management. Highly developed cultural awareness and ability to adapt to diverse people and new environments. Experience in a busy, dynamic and demanding customer service environment, involving complex customer service transactions and managing crisis. Attending and facilitating regular training programs to develop skills and knowledge relating to aviation, customer service and general medical training. Jul 2010 – Jul 2011 JET STAR AIRWAYS Industry Aviation

Work Location Sydney (Australia)

Position Held Cabin Crew

Reporting to Captain / Base Manager

Main Activities Implementing and adhering to International Air Transport Association (IATA) and Australian Civil Aviation Safety Authority (CASA) laws and processes for inflight safety. Responding to onboard incidents.


Main Activities Working with commercial clients to produce creative copy in line with campaign objectives and client briefs. Working to tight deadlines and dynamic turnarounds covering a range of topics from technical to lifestyle themes. Producing for a range of platforms including print / editorial, online / digital content for a wide selection of audiences. Aug-2008 - Jun 2010 AUSTRALIAN CONSOLIDATED PRESS MAGAZINES (NOW BAUER GROUP)

Industry Journalism

Work Location Sydney (Australia)

Position Held Editorial and Production Coordinator (“Dolly” and other magazines) Reporting to Chief Editor

Main Activities Producing online and print magazine content for various departments in line with themes and advertising goals. Writing advertising copy for major advertisers such as L’Oreal and Procter and Gamble. Driving and developing successful operational management and departmental efficiencies between business functions. Managing multiple monthly deadlines. Coordinating Editorial department activities on daily basis. Liaising cross functionally with Marketing, Production and Advertising departments to meet tight deadlines and achieve common objectives. Strong written and verbal communication skills. Managing office and assisting the Editor in daily tasks including role of a personal assistant. Managing interns and work experience students. Conducting monthly accounting to ensure costs are managed within the budget.

Key Skills General coordination of complex tasks, management of human resources, administration, budgeting and office management.

Feb-2006 to Jul-2008 JIM BEAM BRANDS AUSTRALIA Industry Food & Beverages

Work Location Sydney (Australia)

Position Held Human Resources Manager & State Events Coordinator Reporting to Head of Marketing & Sponsorships

Main Activities Driving performance by motivating and developing business team to deliver consistent high standards and customer engagement. Recruiting, managing and training new team members whilst developing existing team members. Implementing incentives and motivation strategies for team members to achieve key targets and KPIs. Strong relationship building skills with internal and external stakeholders. Present and lead weekly cross-functional WIP meetings with Coca Cola Amatil Business Development Managers and Jim Beam Brands head of Marketing Building client relationships to gain mutually beneficial outcomes. Analyze and validate sales and inventory needs for key initiatives and promotions Take actions to secure Jim Beam as preferred choice for key target venues, in a highly competitive market. Managing sales performance in stocks and outstanding issues. Negotiating key time slots for promotions for maximum brand exposure within target market. Prioritizing key events, sponsorships and launches.

Key Skills Coordination of complex tasks, events planning and management, commercial and business development, budgeting, recruiting, training and management of human resources. Apr-2002 to Dec-2004 McDonalds

Work Location Sydney (Australia)

Position Held Crew Trainer

Reporting to Branch Manager

Main Activities Implementing and giving training to new employees. Covering training Induction, Health and Safety (OH &S), Food Safety and Hygiene Handling (HAACP), front counter customer service and kitchen procedures.


Trainings: Supervisor Training; Human Resources Management (motivating, developing and leading cross cultural teams); Basic and Advanced Life Support; Certified First Responder; Use of Automatic External Defibrillator (AED); Security (Preventing Unlawful Interferences); Risk Assessment in the Workplace; HACCP Computer Skill: Microsoft Office (Word, Excel, Power Point) Driving License: C (Australian and International)

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