Roslyn E. Gray, M.S.
Dallas, TX *****
SUMMARY OF QUALIFICATIONS
Dedicated professional with more than 10+ years of work and volunteer experience in the Non-Profit/Public Sector. Experienced in front office administration, intake services, case management and clinical research. Skilled in conducting structured face to face interviews, online psychosocial assessments, demonstrated quantitative/qualitative analysis skills, strong leadership, excellent communication and writing skills. Possesses excellent interpersonal skills, attention to detail, strong organizational skills, team leader and player as well as the ability to work with diverse populations.
High Profile Staffing
Front Office Assistant 2020- Present
●Effectively handled incoming calls and other communications.
●Managed filing system.
●Welcomed and greeted clients and visitors as needed.
●Updated paperwork, maintaining documents and word processing.
●Helped organize and maintain office common areas.
Star of Hope
Front Office Assistant 2017-2018 (Volunteer)
●Provided exceptional customer service by appropriately answering client concerns, forwarding messages and confirming appointments as necessary
●Welcomed and greeted all visitors; screened calls; directed to appropriate staff; opened all incoming mail and distributed to recipients
Front Office Admin. 2015-2016
●Answered and managed incoming/outgoing calls while recording accurate messages
●Greeted numerous visitors, including VIP’s, vendors and interview candidates
● Prepared expense reports and processed invoices
●Managed office supplies, vendors, organization and upkeep
The Adolphus Hotel
Front Desk Agent 2014-2015
●Promoted positive guest relations to all individuals approaching the Front Desk
●Effectively made/confirmed reservations and maintained a high standard of service
●Recipient of positive reviews acknowledging dedication to excellent customer service
Austin Street Center
Front Desk/Intake Assistant 2013-2014 (Volunteer)
●Ensured superior customer service/experience by addressing resident
concerns, demonstrating empathy and resolving problems immediately
●Accurately recorded resident information on special flow sheets and documented intake process
Dallas Life Foundation
Shift Supervisor/Front Office Security Monitor 2011-2013 (Volunteer)
●Greeted resident and visitors on a routine basis and provided excellent customer service
●Effectively answered and monitored phone lines and direct calls accordingly and in a
●Promptly responded to emergency (911) calls or crisis situations in a timely and
United Behavioral Health
Master-Level Intake Counselor 2008-2010
●Effectively assisted members and mental health providers with benefit information
●Provided provider searches and referrals
●Assisted in authorization of treatment and clarification of member’s eligibility
Neighborhood Centers, Inc.
Case Manager 2007-2008
●Conducted a needs assessment for Hurricane Katrina evacuees which resulted in developing an Individualized Development Plan and appropriate resource identification
●Provided community resources and participated in community outreach to assist clients to become self-sufficient
Western Psychiatric Institute and Clinic
Evaluator Clinician I 2005-2007
●Effectively collaborated with Psychiatrist and Resident staff by providing evaluation and diagnosis of patients in order to make appropriate referrals for support services
●Provided critical clinical input related to treatment planning and resolution of difficult therapeutic problems
●Managed crisis situations and effectively utilized positive approaches to maintain a safe
Allegheny East MH/MR Inc.
Administrative Case Manager 2005
●Provided consultation for mental health clients by effectively evaluating community health needs and services
●Provided community resources with outside agencies to clients
●Effectively maintained client record and statistics utilizing database management
Human Services Administration Organization
Mental Health Specialist 2003-2004
●Facilitated interagency team meetings with parents/probation officers to implement a structured course of action for juveniles by scheduling integrated clinical assessments
●Effectively provided mental health recommendations for high-risk children and adolescents from Shuman Detention Center by acting as an advocate in the juvenile court systems
●Actively participated in professional development opportunities successfully implementing new skills, knowledge and developmental procedures
University of Pittsburgh Medical Center/Maternal Health Project
Research Associate 2000-2003
●Independently execute job functions for research protocol(s) including recruitment, scheduling appointments, obtaining written consent forms, collecting data by conducting phone or face to face interviews for research project(s)
●Data entry and conducted qualitative/quantitative data analysis from several phases of biological, drug and alcohol abuse patients through effective interview processes
●Assisted with the organization and implementation of research projects such as reporting
on the status of various research tasks and identifying ways to improve research design
●Collaborate with senior research personnel regarding recruitment, data collection, outcomes of interviews, reports according to the needs of the study
University of Pittsburgh
Master of Science Applied Developmental Psychology
Indiana University of Pennsylvania
Bachelor of Arts- Psychology