Contact #: +1-562-***-****
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Proven Talent Acquisition Specialist & HR Executive Helping Companies Translate Their Talent and business Goals to Reality
Extensive background in Talent acquisition along with Human Resource affairs, including staff development, mediation, conflict resolution, HR Operations, HR records management, HR policies development
Recruitment & Retention
New Hire Training Orientation & On-Boarding
HR Policies & Procedures
Graduate Training Program
Attendance Management systems
Training & Development
Job Rotation Program.
ZONG (CHINA MOBILE) ISLAMABAD, PAKISTAN
Executive Talent Acquisition & HR, March 2009 February 2019
Worked with senior management in employee recruitment; full life cycle recruiting, administered full life cycle of graduate training program from selection, orientation, feedback to final confirmation.
Created group benefits databases and developed new employee job on boarding;
Training and incentive programs, Managed leave-of-absence programs and personnel records; administered benefits enrollment and programs; handled employee grievance issues.
Provided high level of customer service in consulting with and guiding hiring managers in comprehensive recruitment issues, policies and processes
Executed in-house and external recruitment plan by aggressively recruiting for various departments within the organization for well-qualified candidates from a variety of sources, managing selection process to include interviewing, assessing candidates screening, and recommending finalists, and filling the staffing needs within the defined service and performance criteria
Initiated and maintained relationships with outside sources e.g. employment agencies, colleges and job fair sponsors
Established, cultivated and maintained ongoing relationships with hiring managers in order to understand their recruitment needs
Participated in controlling employment/recruiting expenditures through various recruiting metrics
Conducted periodic follow-ups with hiring managers to determine effectiveness of recruiting plans and implementation.
Recommended changes in staffing programs to maintain organization's objectives and competitive position in the marketplace
Maintained work structure by updating job requirements and job descriptions for all positions.
Reduced benefits costs by 12.7 % annually through meticulous record keeping, implementation of grading structure for contractual employees. Ensured transparency in employees’ selection and annual promotions.
Hands on experience cost and resource optimization. Worked on effective head count, cost & employee utilization module developed by CHRO of company.
Re-engineered process management to align with company’s mission and vision, by designing KPI mechanism policy from officer to Chief level.
Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind contact center employee’s retention rate of 89.3% within an industry where high turnover is the norm.
Managed Performance management of employees identifying U graders and placing on Performance improvement plans.
Managed midterm and annual appraisal activity of the company.
Dealing with Internal and external audit related to HR department.
Based on re-engineered processes, departments and sub functions progress and performance was measured as per assigned targets by CEO. Monthly, quarterly, mid-year and annual Performance reviews and promotion quotas were allocated according to departments and sub functions performance.
Re-structured employee manual to ensure transparency for employee rights, company’s processes & policies covering disciplinary procedures, code of conduct, recruitment policy, performance improvement plan policy and employees benefits information.
Implemented intra and inter departmental job rotation policy as part of employee development program.
Experienced in employee engagement by conducting Training and development programs for existing and new hired employees.
Designed reward and recognition program as part of employee engagement which includes champion of the month, Employee of quarter and employee of the year program.
Allocation of funds for employee engagement programs, trainings, recreational trips and company’s quarterly and annual event.
Worked on benefits projects, such as market based pay, bonus, retention and incentive programs, salary surveys through third party.
Professional Experience (continued)
IBEX GLOBAL —LAHORE, PAKISTAN
Leading Business process outsourcing and financial company of Pakistan, Major office locations are in Canada, United States, Senegal, Philippines and United Kingdom.
Manager Client Services, 2003 to 2008
As a member of client relations team key job duties were, handling medical claims re-pricing, re-credentialing case management and adjudication of health claims. Key account manager for Major international brands.
Preparation of marketing strategy report for the existing client,
Managing customer service dept.
Job enhancement trainings for the staff.
Preparing acquisition reports for new business.
Dealt companies as Ultiima, Jasco, Yokohama tires, Lego and Murad
Acquired automotive accounts of BMW, Volkswagen and Honda
Cost savings program.
Managed onshore team and clients visit to Pakistan by arranging their tour and visits to the facility
Planned company’s brand imaging by participating in job fairs, seminars and sponsoring events such as Davis cup Tennis tournament in Lahore.
Planned new hire and Refresher trainings for the employees.
Education & Degrees
AL KHAIR UNIVERSITY — ISLAMABAD, PAKISTAN
Masters in Business Administration: MBA in Human Resource Management.
Graduation Year: 2011.
Certifications & Trainings
1.Customer experience management. (Zong China Mobile)
2.Customer centric approach. (Zong China Mobile)
3.Lean six sigma Yellow belt. (Zong China Mobile)
4.7 habits of highly effective people (Zong China Mobile)
5.Communication skills. (Zong China Mobile)
6.Time and stress management. (Zong China Mobile)
7.High performance leadership. (Zong China Mobile)
8. Leadership and team building. (Zong China Mobile)
9.Negotiation skills. (Zong China Mobile)
MS Office (Word, Excel, PowerPoint, Access, Outlook)
CRM data base.
Oracle ERP solutions. (In-house training by Zong CMPAK ( Islamabad, Pakistan)
Performance Appraisals Application. In-house software (training by Zong CMPAK ( Islamabad, Pakistan)
KPI portal. In-house software (training by Zong CMPAK ( Islamabad, Pakistan)
Business Process Management Application. In-house software (training by Zong ( Islamabad, Pakistan)
Learning Management Systems. In-house software (training by Zong CMPAK ( Islamabad, Pakistan)
Performance Management System. In-house software (training by Zong CMPAK ( Islamabad, Pakistan)