FOOD&BEVERAGESERVERC.V

PERSONALDETAILS

ErastusSedaOkingore

*****-************.

Nat.:Kenyan

Gender:Male

Tel.+254*********

E:addbv3@r.postjobfree.com

Skype:.Okingore

PERSONALSUMMARY

Apolite,wellspokenteammemberwithexperienceofworkinginabusyrestaurantenvironmentlooking aftertheneedsofpatrons.Attentivelyatalltimeswithawillingandhelpfulmannerthatisrequiredto answerphonecalls,takingreservationsandpreparingbills.Alwaysapproachable,cheerfulandpossessing goodobservationskillsaswellastheabilitytoworkaloneorpartofateam. AREASOFEXPERTISE

Preparingfoodanddrinks.Cocktails,Hospitality,Upsellingtechniquesforfoodandwines,waitingon tables,takingcustomerorders,customerservice.

PROFESSIONAL

Silverservice,Banquetingservice,Customerservice.

WORKEXPERIENCE

HamadinternationalAirportQatar

PatrollingWarden Nov2017-Dec2019

Responsibleforprovidingcustomerservicetothecustomerswithintheairport.Detectingsecuritythreats andilluminatinghazardswithinthequestareassuchasshops,loungesandseatingareas.

Answeringpassengersquestionsabouttheirinquiries.

Directingtransitingpassengerstotheirdesignatedgates

Directingpassengerstothedutyfreeshopswithintheairport

Collectpassengerleftbehinditemsandhandovertothelostpropertiesoffice.

Callforanassistanceforthepassengerswhorequirespecialattention. Vittoriasuites-kisumu

ServiceTeamleader October2015-2017

Responsibleforlookingafterquestsandattendingtotheirneedsduringtheirvisit.Welcomingthemtothe restaurant,escortingthemtotheirtableandalsoinformingandalsoinformingthemofanyspecialoffer meals.

Duties

Providingawarmwelcomeforcustomers

Receivefooddrinkorders&servecustomerrequeststothestandardsrequired

Servingdishestocustomersattables

Learningthenames&buildingrelationshipwithregularcustomers

Ensuretimelydeliveryofallfood&beverageitemstocustomers

Understandmenucontentandkeepinguptodatewithanymenuchanges

Makingrecommendationsfromthemenuifrequested

Answerquestsqueriesinapoliteandhelpfulmanner

Clearingcutleryanddishesawayfromthetables

Passingfoodbordersthroughtothekitchenstaffpromptly

Ensuringallhotelcorridorsarekeptcleanfromrubbish,glasswareandcrockery

Fullproductknowledgeofallmenuitemsandhotelfacilitiesandservices

Checkoncustomersaskingiftheyareenjoyingtheirmealsandservice

Ensuringthefoodserviceareaisleftcleanandtidyonceallthequestshaveleft.

Relaying,preparingandsettingtablesforthenextquests.

LookingafterquestswithspecialneedsI.edietaryrequirements,allergies,mobilityetc. Laicoregencyhotels

Server/Bartender February2013-October2015

Greetcustomersastheyenterandseatthemappropriately

Askforordersandfillfoodandbeverageordersasrequired

Deliverorderstothecustomersafterensuringaccuracy

Servealcoholicandnonalcoholicdrinksasinstructed

Ensureservicestationiswellstocked

Ensureallfooditemsarepreparedtothehighestofstandards. KEYSKILLSANDCOMPETENCE

Familiarwithallcashhandling&creditcardpaymentprocedures

Themotivationtolearnnewknowledgeandskills

Goodhousekeepingduties

Haveafullknowledge.

PERSONALSKILLS

Teamplayer

Guestfocused

Highstandardofpersonalhygiene

EDUCATIONQUALIFICATIONS

EnertechcollegeQatar FireSafety&firstAidmanagement December2017 KenyaUtaliCollege Food&Beverage,SalesandService May2010–Dec2012 Obedesecondaryschool Highschooldiploma(KCSE) Feb2003-October REFERENCES-Availableonrequest.

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