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Executive Secretary, Admin Asst, Events Exec, Customer Service Exec

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Posted:
May 20, 2020

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Resume:

[*]

Irene Salazar Del Rosario

Muraqqabat Street Deira, Dubai

Mobile: +971-**-*******

Email : addb8w@r.postjobfree.com

Linkedin:

www.linkedin.com/in/airenefy2621

Summary

A highly competent, motivated and enthusiastic with experience of working as part of team in a busy office environment. Well organized and proactive in providing timely, efficient and accurate support to office managers and work colleagues. Approachable, well presented and able to establish good working relationships with a range of different people. Possessing a proven ability to generate innovative ideas and solutions to problems. Employment History

May 6, 2014 – May 4, 2020 Airport Road, Dubai

Secretary

Commercial Services Department

Oasis Investment Co. Al Shirawi Group

Dubai

o Secretarial job and act as Personal Assistant to the Executive Director. o Centre point for the Department with all the group of Companies. o Preparation of correspondence and coordination with all units. o Maintaining and filing documents of the department. o Handles Executive daily operation which includes all secretarial duties (arrange meetings, appointments, calls, memos, meeting Agendas, filing o Responsible in registering Tenancy Contracts with Ejari (government unit) o Assisting in reimbursing attested Export documents from Dubai Chambers, Ministry of Economy, Ministry of Foreign Affairs and Consulates o Coordination and submission of applications online in Dubai Civil Defense for Licenses, product approval and other requests from units.

[2]

October 1, 2007 – April 2014 Al Garhoud Street, Dubai Executive Secretary cum Events Executive

Rihab Rotana

Dubai

Responsibilities:

o Assist the General Manager/ Hotel Manager in maintaining relations and communications with the department, corporate clients, association, etc. o Handles Executive daily operation which includes all secretarial duties (arrange meetings, accommodation, appointments, calls, memos, meeting minutes, filing, work schedule, email, fax, compiling weekly and monthly reports from all departments.

o Maintain a good rapport with regular/ new guests/ clients, associates o Handles complaints on behalf of the Hotel Manager and resolve the problem in timely manner with the coordination of the concern department. o Compose email correspondence, guest letters ( complaints, thank you, VIP welcome letter)

o Personal Assistance (organize events, financial liaisons, trips and accommodation., purchase order, etc)

o Confidential matters (working contract, salaries, employees etc.) o Assisting guest in Business center related requirements i.e. typing, letters, faxing, printing etc.

o Assist in updating the company website with the coordination of Marketing Department

Events Executive

o Handles all related Events inquiry

o Responsible in providing clients the full description of the meeting room and showing them around and acquiring requirements

o Maintain a good rapport with the regular/ new guests/ clients, associates o Responsible in drafting offer letters in both rooms and events requirement o Coordinates with the respective department i.e. Banquet team, Reservations all pertinent requirements and act accordingly

o Sending confirmation and event requirement to facilitate easy communication and action by the Banquet operation team

o Responsible to make the invoice for all related charges and communicate with clients on payment and advise the concern department accordingly o Maintain a spreadsheet for the Events on daily basis with the revenue calculating on monthly basis.

[3]

July 2003- Sept 2007

Muraqqabat Street, Dubai

Executive Secretary

Rimal Rotana

Dubai

Responsibilities

o Assist the Rooms Division Manager in maintaining relations and communications with internal departments, corporate clients, association, etc. o Handles Executive daily operation which includes all secretarial duties (arrange meetings, accommodation, appointments, calls, memos, meeting minutes, filing, work schedule, email, fax, compiling weekly and monthly reports from all departments.

o Maintain good rapport with regular, new guests/ clients, associates o Compose Business correspondence

o Personal Assistance (organize events, financial liaisons, trips and accommodation., purchase order, etc)

o Confidential matters (working contract, salaries, employees etc.) o Coordinate the Business Center department and liaise with IT o Assist in updating the company website with the coordination of Marketing Department

May 1997 – July 2003 Casablanca, Airport Road Dubai Telephone Supervisor

Al Bustan Rotana

Responsibilities

o Operate telephone switchboard station

o Answered, recorded, logged and processed all calls, requests, questions, or concerns o Monitored busy or unanswered lines

o Assist guest in all related inquiries i.e. internal/ outside/ International calls, Outlet reservations, Salon, book shop, information about Dubai and location of shopping malls, and other Tourist spots.

o Checked back with callers on hold to update status o Provide department forms for International calls or faxes made o Received, recorded, and relayed messages correctly, totally and legibly o Maintain Telephones daily schedule

o Maintain a good rapport with guests, callers, associates o Track record of interacting with co-workers and customers in a specialized and caring manner

o Proven record of transferring calls and monitoring the emergency systems

[4]

o Able to handle all types of situations with diplomacy and politeness o Demonstrated ability to remain peaceful in crisis situations o Proven ability to sit for extended periods of time June 1991- June 1992

Manila Philippines

Front Desk Receptionist

Aloha Hotel

o Welcome guests, visitors and customers as they arrive o Handles check in and out of guests

o Provide information asked for an direct them to the right departments o Responsible of handling guest complaints and liaise to the concern department to action and follow up

o Responsible in handling incoming calls and outgoing calls, scanners, printers and distribution of fax received and emails

o Distribute incoming mail and manage outgoing correspondence o Responsible for creating and maintaining spreadsheets word documents and entering into a customer related database

Education / Qualifications

AMA Computer College

Bachelor of Science in Computer Science

Manila, Philippines

Graduated : April 1991

Skills Summary

With excellent verbal and written communication skills, my ability to work effectively under pressure and to meet tight deadlines sees me thrive in challenging positions. Discreet and calm professional manner.

Computer Literacy

Microsoft Office (Word, Excel, Power Point)

G- Suite

Petty Cash System

Oracle

Lotus

Microsoft Outlook

Opera

[5]

Training/ Seminars Attended

o Indispensable Secretary

o Business Writing

o Guest Care

o Telephone Techniques

o Destinations Leadership

o EHS (Employee Health & Safety) Training

Place and Date of Birth

Born on 8th

February 1970, Manila Philippines Sex: Female Status: Single Nationality

Filipino

Hobbies / Interests

Singing, listening to music, Sports (gym, fitness, yoga) Language

Name Proficiency

English

Tagalog

Fluent

Fluent

Visa Status

Residence Visa

Reference

Available upon request



Contact this candidate