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Front office agent

Dubai, Emirate of Dubai, United Arab Emirates
May 20, 2020

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Respected Sir/Madam:

I’m writing to express my interest in applying for a position in your company. I have experience in managing and supervising internal and external Guest’s inquiries. I thrive to achieve company’s goals and solving day-to-day operations challenges. Much of my experience is in hospitality business that possesses a well-developed communication and interpersonal skills that build mutual trust and respect that leads and encourages others in improving their developmental needs. I assure you that I will execute all my duties to your entire satisfaction and I will be an asset to your organization. I am confident that working in your professional environment would help me to utilize my skills and contribute my knowledge and ideas with your esteemed company. I am a conscientious person who works hard and pays attention to detail.

My extensive hospitality experience has taught me how to build strong relationships with all departments at an organization. I have the ability to work within a team as well as cross-team by providing guidance and direction to subordinates and serves as a role model to the team.

I have attached my curriculum vitae for your kind perusal. I would very much appreciate if you could give me an opportunity for an interview to discuss about my qualification and capabilities at your earliest convenience.

Best regards,

Thank you

Sincerely yours,

Miguel Carlo M. Roxas


Miguel Carlo M. Roxas

Dubai, UAE

Mobile #: +971-**-*******



To secure a position as a team player in a people-oriented organization that will commensurate my extensive experience as a productive individual where I can promote & contribute my knowledge & achievement to progress the company’s mission & vision.


●Possess well-developed & strong communications, leadership and coaching skills.

●Great customer service skills

●Flexible and thrive in atmosphere demanding excellence, autonomy and string in team building skills.

●A goal-oriented individual, multi-skilled, all-rounded personality with good interpersonal skills

●Ability to work efficiently under pressure and has strong ability to motivate and manage staff

●A well organized and systematic approach to problem solving


January 22, 2017 - March 24, 2020

Executive Butler

Burj Al Arab (Jumeirah Hotels and Resorts)

●My job involves in co-coordinates with the Butler Team Leader for any guest requirement and follow-ups. Bears a full & comprehensive knowledge of the Hotel, including all departments, services, outlets, amenities and function. To be continual source of help, assistance & information to all guests. Maintains a high level of communication & feedback within the department. Identifies & anticipate guest needs. To be continually proactive with in all areas of operation. Follow the standards for check-in and check out of the company. Ensures that all procedures & responsibilities relating to the Greeting /Arrival/ Departure procedures are adhere to. Setting up the suite according to guest preferences prior to thier arrival. Proper cash handling procedure based on the company’s standard. Maintains the privacy and ensure security of in-house guests. Upsells suites and cross sell all outlets with Burj Al Arab and Jumeirah.

April 11, 2014 – November 2, 2016

Front Desk Agent/ Receptionist

Fairmont Hotel Dubai

●My job involves in processing all guest check-ins by confirming reservations, assigning room, and issuing activated room key, assisting group arrivals & bookings. Process all payments types such as room charges, cash, checks, debit, or credit. Process all checkouts including resolving any late and disputed charges. Coordinates with the entire department within the hotel especially to the Reservations, Housekeeping, Food and Beverage, etc.

●Handles guests’ concerns and requests of information such as room availability, promotions, events, and pricing and sales strategy to meet guest’s expectations.

●With a broad knowledge about Property Management System (opera),Vicas, Micros

August 2011- April 10, 2014

Server/Trainer – Spectrum on One

Fairmont Hotel Dubai

●My job is to provide highest level of consistent service. Promoting and maintaining a positive working relationship at all times. Responsible in opening Brunch ensuring all equipment’s are ready and all stations are prepare for a smooth operation as per the company standard. Providing a professional, friendly and warm hospitality to all guests and building relationship with them to ensure they will have a WOW experience every time they dine at Spectrum On One. Impeccable grooming and manners when on duty – Leading by example.

October 2010-August 2011

Server (in room dining)

Fairmont Dubai

• My job involves in providing the guests of the Fairmont Dubai with a unique dining experience in their rooms by serving any food and beverage order in an attentive, professional and efficient way, delivering amenities and removing orders in a timely fashion. Making sure all request/ orders are on time as per the company standard.

November 2009- October 2010

Refreshment Center attendant (in room dining)

Fairmont Dubai

• My job involves checking minibars in the rooms, maintaining cleanliness of minibar, always follow the FIFO (first in, first out) method, checking and updating expiry tracking list, delivering amenities daily.


Assistant Bartender (On the job training)

Hyatt Hotel and Casino Manila

• My job involves maintaining and checking the supplies, always follow the FIFO (first in, first out) method, contributing new ideas for the benefit of the outlet. Making a month end inventory for the bar. Operating the micros Fidelio, providing label for goods to have easy monitoring procedure.


Server (On the job training)

Italiannis libis,Quezon,City

• My job involves maintaining the cleanliness of the dining area, serving, bussing out, and up selling products.


Tertiary Education (June 16, 2005 – April 18, 2009)

Lyceum of the Philippines University

Bachelor of Science in Hotel and Restaurant Management Specialized in Cruise Line Management.

Manila, Philippines

Secondary Education (June 16, 2001- March 23, 2005)

Faith Christian High School

Vista Verde Executive Village Cainta, Rizal

●Seminars Attended:

Elementary First Aid Training

Fairmont Dubai

American Hospital

March 2012- April 2015

Jack Daniels Training – Master of Mellowing

Fairmont Dubai

Emaar Square – MMI Office

February 2012

Basic Food Hygiene

Fairmont Dubai

December 2009

Food Safety and Sanitation Seminar

Hyatt Hotel and Casino Manila

1588 Pedro Gil corner M.H. Del Pilar, Malate,Manila, Philippines

March 06, 2009

Basic Safety Training

Far East Maritime Foundation Inc.

October 20 – 28, 2008

Tourism Planning & Development Transportation Management

Nirvana Travel and Tours (September 24, 2007)

Calapan, Oriental Mindoro

Basic Hotel & Resort Operation

Nirvana Travel and Tours (September 24, 2007)

Calapan, Oriental Mindoro

Wines & Spirits Educational Trust

MMI Training Center Emaar Square

Dubai, UAE

●Personal Background:

Age 31 years old

Birth date April 5, 1989

Civil Status Married

Height 5’11

Weight 160 lbs

Language Spoken English and Filipino

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