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Executive Assistant Customer Service

Location:
Inglewood, CA
Posted:
May 19, 2020

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Resume:

A N G E L I C A H E R N A N D E Z

Inglewood, CA addb1e@r.postjobfree.com 424-***-****

PROFESSIONAL

EXPERIENCE

SUMMARY Dedicated worker with 8+ years of administrative expertise and a proven knowledge of family healthcare, linguistics, and connecting with others. Seeking an exceptional role as an Administrative or Executive Assistant in Los Angeles County as soon as needed.

EDUCATION

SKILLS &

CERTIFICATION

Experience with EMR

Fluent in Spanish

Excellent verbal and

written communication

Highly interpersonal

Attention To Detail

Empathy

Family care

Administrative Support

Documentation

Adaptable & Dedicated

Operations

Customer Service

Conflict Resolution

Filing & Reporting

Experience with

appointment

scheduling system

CALIFORNIA STATE UNIVERSITY, LONG BEACH - MAY 2017 Bachelor of Arts in Spanish

Collaborate with the hospital care team and One Legacy staff through frequent meetings to ensure the Authorizing Party is presented the opportunity for donation in the most appropriate manner and has a clear process Discuss authorization with family members of potential donors, and explain end-of- life decisions

Obtain authorization for donation per policy and verify that medical-legal documentation necessary for organ recovery is completed according to policies Support the donor family through the donation process including any internal or external resources

Input EMR data with complete accuracy

Provide emotional support to grieving family, and help understand a patient's prognosis and guide them through the next steps including the end-of-life process ONE LEGACY 10/2018 - PRESENT

FAMILY CARE SPECIALIST

SoCal ROC Career

Technical Education -

Administrative Assistant

& Business Entrepreneur

Managed the front desk and all necessary duties

Translated between office staff, patients, and field staff if needed Audited all documents, reviewed medical records for completion, and filed records in designated areas according to applicable alphabetic system Filed processed labs, pathology reports, and other correspondence into patient records once physician has reviewed and signed appropriately Operated computer to retrieve data

Completed mail, fax, and file physician’s transcription documentation PHYSICIAN'S CHOICE HOME HEALTH 06/2013 - 09/2018

ADMINISTRATIVE ASSISTANT

Answered all customer inquiries via phone and email for three store locations Conducted all purchase, return, and exchange transactions Resolved all customer issues and ensure that quality service is fast and efficient BEST BUY 09/2016 - 09/2018

CUSTOMER SERVICE ASSOCIATE

Conducted phone calls to prospects, and answered all incoming calls Organized client records and obtained any missing documentation Performed data entry

Acted as the personal assistant to Administrator

STATE FARM INSURANCE

CUSTOMER SERVICE REPRESENTATIVE 09/2016 - 09/2018

01/2010 - 09/2018

Learned basic marketing tactics, office duties, and customer service etiquette CUSTOMER SERVICE INTERN 01/2010 - 06/2010



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