Ed.1,Blq.2,piso 3ºC E-mail: email@example.com
***** *****. ***** *****: karmannguia8
Spain Linkedin: https://www.linkedin.com/in/javier-ortizdiazbethencourt-47733a51
I love Hotel&Restaurant Business and F&B Management Industry, bilingüal in 3 languages, with more than 20 years of experience gained, I have a solid reputation for implementing procedures & process that positively impact efficiency, guest satisfaction and overall productivity. Vast multicultural work experience gained while working in Europe and Caribbean.
Solid record of exceeding performance goals in the management of all aspects of hospitality operations, including: Revenue Management, Owner/Member/Guest Service, Resort Operations, Food & Beverage Operations, Room Operations, HACCP, Excellence in guest satisfaction, Room Inventory Management … Business Planning, Forecasting, Budgeting & Cost Control, Purchasing & Inventory Management, Sales & Marketing Programs, Event Planning.
2019 –Today INESEM. HOSPITALITY SENIOR SCHOOL. SPAIN.
Master Expert in Revenue Management Hotels.
1991 – 92 CENTRE INTERNATIONAL GLION. MONTREUX. SWITZERLAND.
Hotel & Restaurant Management College. A Bachelor of three complete semesters (2 theorical and 1 practice) in H&R. Master in Hotel Business.
1987 – 91 ST.LOUIS UNIVERSITY. ST. LOUIS (MISSOURI). U.S.A.
Bachelor in Business Administration. Major in Marketing.
1989 DENVER UNIVERSITY. DENVER (COLORADO). U.S.A.
Major in Hotel & Restaurant Management.
1986 MARISTAS HIGH SCHOOL. MADRID. SPAIN.
Years of High School. I also have studied 10th grade in Massachusets.U.S.A.
SPANISH: Mother tongue.
ENGLISH: Bilingual (Written & Spoken).
FRENCH: Bilingual (Written & Spoken).
GERMAN&ITALIAN: Medium Professional Skills.
04/19 – Today GLOBBO REALTY. SPAIN.
Real Estate independent Agent. International Clients.
02/18 – 04/19 THE PALM EXPERIENCE HOTELS. SPAIN.
Operations Director. Responsable of 3 hotels located in Malaga and Salou. Duty Finantial. F&B Manager of the three hotels. Satisfaccion Surveys, Sales&Costs, Responsible of internal Audits. Duty General Manager. Achievement: Increase Tripadvisor s % in 12%
05-12 2017 HOTEL LUXURY BAHIA PRINCIPE ESMERALDA. PUNTA CANA. REPUBLICA DOMINICANA.
F&B Manager. Responsible of 3 Theme Restaurants, 2 Buffets and 5 bars ( 1 lobby luxe bar and 4 pools bars). More than 200 people in charge. Achievement: Increase Client s satisfaction in 5%
2011 – 16 ANTIGUO CONVENTO CATERING. MADRID. SPAIN.
Central Kitchen Manager. Responsible of APPCC and Maintenance. Operations, Cost Controller, Human resources, Service manager in Events. F&B Manager of the Hotel.
Achievements: Sanitary Global Certification and reduce RH Cost in 10%
2010 – 13 BEST BAKERS, S.L. MADRID. SPAIN.
Co-Owner of an American pastry Co. with a pastry bakery of 1,200 m2. and 15 employees. Fresh and home made american best pies, cakes, muffins, etc. Achievement: Create a Luxury Pastry Co. in Madrid.
2009 – 10 NICOLETTA RESTAURANTS GROUP. SPAIN.
Operations Director : Tables and Kitchen. Duty Manager of 8 restaurants in Spain. Daily management covering the units: Budgets, Mkt, H.R.,etc.
Achievement: Reduce Food Cost Globally in 3%
2005 – 09 GATEGOURMET AIR CATERING. MADRID. SPAIN.
F&B Manager. Production Manager. Responsible of Nutritional&culinary presentations of clients. Country manager of “continuous improvement” (operations management). Over 250 people in charge.
Achievement: Reduce Labor Cost in 10%
2002 – 05 SERVIAREAS 2000. GRUPO ALSA-ENATCAR. MADRID.
Vice President. Company from Alsa Corp. with Restaurants, Shops, Cafeterias, Fast-Food, Convenience Shopping areas, Catering, and Gas stations.Create and develop de Units & Brand & Products through all Spain. Service manager. Seven Highways Areas and around 180 employees managed. Achievements: Create the corporate Brand and opening 5 Car&Rest Services Areas through Spain.
1998 – 02 EUREST COLECTIVIDADES,S.A. COMPASS GROUP. SPAIN.
I.&D. Kitchen manager. Responsable for new business units. Enterprise leader in Spain in Restaurants for colectivities. Area Manager. Nutritional National Manager. Operation s service manager to clients.
Achievement: One of my accounts became nº 1 in sales in all Spain.
1995 – 98 CENESA. CONTINENTE. MADRID.
A Spanish Leadership Restaurants&Bars Co. National Operations Manager. I.&D. Manager. Responsible of new Openings though Spain. Cost Controller Co-Manager. Around 300 employees in charge. Achievement: Make professional managers, menus, and open kitchen s rtes.
1992 – 95 PALACE HOTEL. CIGA HOTELES. MADRID.
Ass. F.& B. Manager. F.& B. CostController. F&B General Manager. Entire responsability for events and clients. Around 220 employees in charge. Achievements: Create Breakfast Express, Reduce RH in 15%
1992 VISTA PALACE HOTEL. MONACO. FRANCE.
Grundig Hotels. Trainning in the following areas: Housekeeping, Front Office, Night Front Office Manager, Sales, Finance, F.& B., Marketing...
JAVIER ORTIZ DIAZ-BETHENCOURT