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Sales Representative Customer Care

Location:
Tempe, AZ
Posted:
May 18, 2020

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Resume:

HANNAH ROSENFELDER

addam0@r.postjobfree.com · 201-***-****

www.linkedin.com/in/hannah-rosenfelder-289a79151

EDUCATION

Bachelor of Arts: Psychology, Minor: Organizational Leadership AUG 2016 - MAY 2020

Arizona State University, Tempe Arizona

Global Studies, Intercultural Communication (Study Abroad) JAN 2019 - MAY 2019

CIEE Global Institute, Madrid, London, Rome

EXPERIENCE

CUSTOMER CARE REPRESENTATIVE, Varsity Tutors DEC 2019 – MAR 2020 Tempe, Arizona

Resolved customer inquiries regarding billing, complaints, tutor replacements, general questions as well as redirected resources and calls as needed.

Managed and processed data for four company development projects resulting in higher client engagement/consumption and internal company improvement

Consistently hit above 100% in weekly performance quotas. Measured tasks include responding to calls, chats and SMS messages as well as the number of resolved account issues

SALES REPRESENTATIVE, Varsity Tutors JUN 2019 - DEC 2019 Tempe, Arizona

Called and received an average of 100 inquiries per day and generated between $20,000 - $30,000 dollars per month in revenue

Consulted with students and families seeking tutoring on a wide range of subjects to discover needs, make informed recommendations, and convert them to clients.

Created personalized education plans and profiles for all newly acquired clients to create ideal tutor/student pairings

HUMAN RESOURCES INTERN, SERVPRO of Benton, Jasper and S. Lake Counties MAY 2018 - JUL 2018

Saint John, Indiana

Reviewed resumes, interviewed candidates, and hired qualified assets for all open positions

Implemented the company’s first 401K program for additional employee benefits

Created OSHA-compliant daily and monthly training programs which have led to lasting improvement in the organization’s workplace safety

Assisted with administrative needs including employee conflict and adverse action procedures

DELIVERY DRIVER, Pizza Hut SEP 2017 - DEC 2018

Tempe, Arizona

Delivered Pizza Hut products promptly and safely to customers around the Tempe area

Managed, recorded, and processed transactions under a variety of conditions

Answered calls, prepared food, and filled in any role needed to help the store run smoothly

Google Drive/Docs/Sheets/Slides

Microsoft Office/Word/Excel/PowerPoint

Zoom/Skype/Duo

Telemarketing

Project management

Interpersonal communication

Teamwork

Problem Solving

SKILL



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