Equipped with superior presentation, negotiation, and interpersonal skills, providing business intelligence-based consultation to customer.
Adept at managing and developing relationships, driving revenue, identifying growth opportunities, and expanding customer base
Commended for persistence and dedication, overcoming rejection and discouragement; able to establish rapport with new and old clients and make them understand well the benefits of products being sold; resulting in increased closed business deals.
Technically proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and POS Machine and Retail PRO.
AREAS OF EXPERTISE
Merchandising and Display
Customer Service/Client Relations
Leadership and Teambuilding
Goals and Performance
KHAADI (WEAVES UAE Trading LLC) SHARJAH CITY CENTER SHARJAH FEB 2018–JAN 2020
Proving an excellent customer service to the Khaadi quality standards including greeting every customer who enters the shop, assisting them to locate merchandize and provide informations, ensure the floor is fully stocked, assisting them when they are in the fitting rooms, communicate when alterations have arrived.
Work towards achieving or exceeding sales targets.
Involved in conducting inventory checks everyday.
Ensure customers are aware of the alteration and stitching service.
Ensure the goods are well displayed, tidy and ironed.
Receiving and sending stocks on instruction.
Adhere to the store petty cash procedures ensuring receipts are submitted on time and the reimbursement process is followed.
Work flexibility to cover the store opening hours, preparation and closing times.
Quiz / Adams / Accesorize (JAWAD BUSINESS Group) Khalidiya Mall, Abu Dhabi Oct 2011–DEC 2017
Senior Sales Advisor
Utilize extensive product knowledge in highlighting the features and benefits of all products to customers including technical terms, fabrics, sizes, and care labels while ensuring that team is having proper training as well to promptly address customer inquiries
Proactively take responsibility for completing daily floor walk (using relevant checklists) and assists with training other team members to do the same.
Render assistance with planning and recording accurate training records for all members of the team.
Provide exceptional support in conducting daily and weekly team briefs ensuring the team are updated and focused on the achievement of store targets and promote positive team morale.
Build effective relationships with customers and coach others to do the same.
Play a leadership role in coaching and encouraging team to consider customer first in everything they do.
Basebands Computer Technology Solutions Philippines July 2010–Jul 2011
Customer Service Assistant
Assumed full responsibility in answering customer enquiries or passing them on to another department.
Held accountability in managing incoming and outgoing fax and calls.
Provided expert oversight in maintaining accurate inventory of supplies.
Administer duly assigned tasks in encoding data well as printing, scanning, lamination and photocopying documents.
Sustain sales growth in assigned territory, utilizing different strategies to sell products to new customers and upsell to existing customers.
San Jose Home Care Philippines Jul 2009–Jul 2010
Bachelor of Science in Information Technology
Occidental Mindoro National College Philippines 2005
TESDA Certificate – Technical Education and Skills Development Authority
SFE (Strive for Excellence) Weekly training - JAWAD BUSINESS GROUP
Personality Development Training - JAWAD BUSINESS GROUP
Health and Safety Training and Development- JAWAD BUSINESS GROUP
YATD (You Are the Difference) - JAWAD BUSINESS GROUP
Basic Arabic Language Training and Development- JAWAD BUSINESS GROUP
Date of Birth: June 11, 1982
Weight: 53 kg.
Religion: Roman Catholic
References are available upon request.