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Social Media Sales

Encino, CA
May 18, 2020

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Alisha Ryvkin

**** ********* *** *******, ** ****8


Marketing & Client Services


More than eight years working in lead customer service roles or team leader. Recognized at Apple Computer as a lead Red Zone staff member, exceeding product sales goals and as FR Specialist managing and exceeding quotes, excelling in Customer Support with Apple products & technical issues, multitasking numerous clients issues simultaneously. Known for handling the most difficult of client’s issues especially with Russian speaking customers. Train new FRS on Apple time management policy. Walt Disney Co for outstanding customer service to guests, working with different park POS systems in food services and retail. Operations/Daily Manager for Chevron gas stations.

Areas of expertise include:

·Exceptional Customer Service

·Merchandising and Display

·New Location Start-Up Management

·Bi-Lingual (English/Russian)

·Word, Excel, PowerPoint

·New Product Introduction

·Excellent Organizational Skills

·Blogging, Social Media Tracking/Trending

·Inventory and Pricing Controls

·Windows/MAC Computer/POS


Apple Computer Inc. Manhattan Beach, Sherman Oaks, Century City CA


Highly effective, empathetic communicator, adhering to Apple’s client retail policy in evaluating defective Apple products for highest customer results & satisfaction. Consummate team player, ability to maintain composure even under the most stressful face-to-face client interaction while handling multiple clients simultaneously. Managing new FRS under my wing, showing them techniques adhering too strict time management and ability to work with up to 30 appointments per day, all with positive customer results.

The ability to interrogate the issue asking key questions, analyzing and respond effectively, maintaining a channel to follow-up until complete resolution.

Technically astute on all Apple hardware, continuously self-taught on Apple products and services. Fluent in Apple POS system. Some IP knowledge. Articulate spoken telephone skills, time management, follow up and issue tracking

Prior user of ACT and Sales Force CRM’s

Fluent in Spoken Russian

Walt Disney Co Anaheim, CA


Chevron Los Angeles, CA


Pacific Theaters Sherman Oaks, CA

SALES Associate

Vans Northridge, CA

SALES Associate

Barnes And Noble Encino, CA

SALES Associate

College Of The Siskiyou’s Mt.Shasta, CA

EMT/Firefighting Certification


Santa Monica College, Santa Monica, CA

Equivalency: Associates of Science in Psychology

·Mental diseases

·Research - psychological disorders



Enjoy & active in:

·Studying Culture, Art History, Japanese Anime, Comic-con

·The Arts and Theater

·People, Trends, Brands, logo’s

Fashion, Urban Cycling Community, Food

Contact this candidate