Alisha Ryvkin
**** ********* *** *******, ** ****8
addaju@r.postjobfree.com
Marketing & Client Services
Overview
More than eight years working in lead customer service roles or team leader. Recognized at Apple Computer as a lead Red Zone staff member, exceeding product sales goals and as FR Specialist managing and exceeding quotes, excelling in Customer Support with Apple products & technical issues, multitasking numerous clients issues simultaneously. Known for handling the most difficult of client’s issues especially with Russian speaking customers. Train new FRS on Apple time management policy. Walt Disney Co for outstanding customer service to guests, working with different park POS systems in food services and retail. Operations/Daily Manager for Chevron gas stations.
Areas of expertise include:
·Exceptional Customer Service
·Merchandising and Display
·New Location Start-Up Management
·Bi-Lingual (English/Russian)
·Word, Excel, PowerPoint
·New Product Introduction
·Excellent Organizational Skills
·Blogging, Social Media Tracking/Trending
·Inventory and Pricing Controls
·Windows/MAC Computer/POS
Employment
Apple Computer Inc. Manhattan Beach, Sherman Oaks, Century City CA
FAMILY ROOM SPECIALIST
Highly effective, empathetic communicator, adhering to Apple’s client retail policy in evaluating defective Apple products for highest customer results & satisfaction. Consummate team player, ability to maintain composure even under the most stressful face-to-face client interaction while handling multiple clients simultaneously. Managing new FRS under my wing, showing them techniques adhering too strict time management and ability to work with up to 30 appointments per day, all with positive customer results.
The ability to interrogate the issue asking key questions, analyzing and respond effectively, maintaining a channel to follow-up until complete resolution.
Technically astute on all Apple hardware, continuously self-taught on Apple products and services. Fluent in Apple POS system. Some IP knowledge. Articulate spoken telephone skills, time management, follow up and issue tracking
Prior user of ACT and Sales Force CRM’s
Fluent in Spoken Russian
Walt Disney Co Anaheim, CA
DIRECT GUEST RELATIONS LEAD
Chevron Los Angeles, CA
STORE MANAGER/SALES
Pacific Theaters Sherman Oaks, CA
SALES Associate
Vans Northridge, CA
SALES Associate
Barnes And Noble Encino, CA
SALES Associate
College Of The Siskiyou’s Mt.Shasta, CA
EMT/Firefighting Certification
Education
Santa Monica College, Santa Monica, CA
Equivalency: Associates of Science in Psychology
·Mental diseases
·Research - psychological disorders
·Intervention
Personal
Enjoy & active in:
·Studying Culture, Art History, Japanese Anime, Comic-con
·The Arts and Theater
·People, Trends, Brands, logo’s
Fashion, Urban Cycling Community, Food