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Fleet Manager

Fort Lauderdale, FL
May 17, 2020

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English Spanish


Associate of Science in Applied Mathematics

Palm Beach State College Graduation Date: August 2012 WORK EXPERIENCE

• Coordinated all international and national logistics for 120 vehicles attending a major automotive media event in New Mexico

• Responsible for sourcing parts, specialty tools, and equipment for the local dealers and/ or body shops and ensuring the timely and cost effective repairs of fleet vehicles

• Supervision & Management of fleet inventory and 14 vendor (approx. 50 member team) locations nationwide

Key Achievement: The successful strategic planning and execution of service logistics for 30 Years Forward; the largest automotive media event in INFINITI’s history. INFINITI of North America

PR– National Press Fleet Manager (Contract) Sept. ‘19 — Dec. ’19

• Managed a $18MM annual budget for a 500+ agent call center

• Served as primary SME for strategic planning, change awareness activities, and knowledge-based services for account growth

• Responsible for metric analytics and deep dive reporting used in employee evaluations and development

• Regularly implemented organizational changes utilizing the ADKAR Model for Change Management

• Performed quarterly capacity forecasts which were consistently within 98% accuracy Key Achievement: Introduced data based modeling and forecasting as a standard business practice that drove direct process improvements

Teleperformance, USA

Client Services Account Manager Oct. ‘07 — July ‘15

• Successfully implemented strategic changes to optimize shipping logistics, resulting in approx. $100k in savings in 2018

• Introduced the accurate measurement of vehicle utilization and led improvements; from approx. 55% in 2015 to 83% in 2019 (industry targets @ 70% as of 2018)

• Management of approximately $27MM in company owned assets

• Supervision & Management of fleet inventory and 14 vendor (approx. 50 member team) locations nationwide

Key Achievement: Developed a Fleet Management system: in response to an identified area of revenue loss, which provided increased visibility and contributed to budget savings. After successfully launching this new plan, it was rapidly adopted by leadership and remains operation today, saving the department an average of $41k per month. Mercedes-Benz, USA

PR– National Press Fleet Manager (Contract) July ‘15 — July ‘19 ITS- Corporate Trainer and Facilitator (Contract) Jan. ‘20 — April ‘20

• Facilitated the training of a new softphone application throughout the entire company. This successfully executed training, occurred in four months, and impacted approx. 5,000 employees, in eight locations, across three states

• Created a live-time reporting dashboard to distribute key metrics throughout the organization and training teams

Key Achievement: The development of a customized scheduling tool that integrated and ana- lyzed data from multiple sources, and served as an auditing mechanism for the project. JM Family Enterprises


6333 Landings Way

Fort Lauderdale, FL 33321



Dynamic Fleet Manager with 5+

years of industry specific experience:

functioning as manager of National

Fleets for INFINITI and Mercedes-

Benz along with all associated

acquisition, maintenance, and supply

chain logistics. Well versed in

budget, project and personnel

management for local and global

applications alike.

Passionate for delivering class

leading service while honoring core

values and promoting constant



Mastery of Microsoft Office; includ-

ing but not limited to: Excel, Visio

& Publisher

Mastery of macros implementation

across all MS Office Products

Proficiency in Microsoft Visual Basic

Proficiency in database development

in SQL

Proficiency in Microsoft Access

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