Houston, TX ***42
Seasoned Customer Service Representative with more than  years of experience in fast-paced Call Center environment. Excellency in Customer Service and Fundamental selling skills. Track record of achieving exceptional results in assisting customers of all different walks of life.
High School Diploma
NCTI Certificate of Graduation:
• Administrative functions
• Customer Service
• Data entry
• Loan document
• Quality Control
Beyond Finance - Sales Representative
Houston, TX • 02/2019 - 04/2020
Telecommunications - EnTouch Systems Billing Representative Houston, TX • 04/2015 - 04/2019
Upsells, Ultimate Staffing-Stewart Lending Services - Loan Document Specialist
Houston, TX • 07/2013 - 02/2015
Exceeded established sales goals and increased client retention by 100%
Utilized various sales techniques to develop relationships with customers and drive sales.
Performed cold-calling and follow-ups with leads to secure new revenue.
• Developed and implemented sales strategies to increase revenue. Recommended accurate and effective solutions to customers after identifying problems.
Developed strong rapport with customers and created positive impression of business.
Collections, write-off accounts, audit service orders Disconnect accounts, restorals, new orders Quality Control Analysis Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
• Assist with payments.
Answer inbound calls for customers questions regarding problems with their accounts.
Gather information from borrowers to complete mortgage loan application.
• Review loan applications for accuracy and completion.
• Conduct verification of information provided by borrowers.
• Obtain property information.
• Reconcile discrepancies for underwriters.
• Prepare closing documents accurately and in a timely manner.
• Policy Auditor, Customer Care, Loan document control, Data entry, index, etc.