An experienced, hands-on Human Resources Technology Leader with over 16 years of experience in technology strategy, solutions and operations across private, public and non-profit sectors. Skilled in supporting business strategy, opportunities, and needs through the identification and realization of technology solutions.
Human Resources Technology Strategy
Human Resources Solutions
Solution Policy, Processes & Standards
Data and Reporting
DENTALCORP 2017 – 2018
Canada’s largest corporate network of dental practices, with over 275 locations nationwide.
Manager, DC Institute
Recruited to lead the learning technology and operations functions for the educational arm (DC Institute) of this organization.
Designed and implemented an eCommerce solution resulting in automated customer and administrative processes, saving 40 hours of work effort per week
Established data synchronization between the organizational human resources information system (HRIS) and learning management system (LMS)
Designed DC Institute measurement and reporting, including corporate scorecard metrics and DCI financial/operational reports, and training compliance reports
Consulted on DC Institute (DCI) budget, including tracking, reporting, forecasting, and strategy
Derived costs and created cost models for DC Institute products
Extended the DCI learning ecosystem by adding virtual classroom learning and online social learning tools, enabling a strategic corporate “continuous learning” model
Co-created, implemented, and managed an award winning learning community of practice (CoE) for Endodontists (Brandon Hall 2018: Best Use of Blended Learning- Silver Award)
SHOPPERS DRUG MART 2013 – 2017
Leading Canadian retail pharmacy chain, with over 1,300 locations nationwide.
Manager, Human Resources Information System (HRIS) 2016 – 2017
Joined the Loblaw HR Technology team in 2016, to develop and implement the Shoppers Drug Mart HR technology roadmap, informing a wider Loblaw HR technology plan.
Created and maintained a three-year HRIS roadmap for Shoppers Drug Mart retail stores, in concert with Loblaw IT planning, and the wider Loblaw HR Technology plan
Established processes, stakeholder support, and system readiness for the adoption of the HRIS by Shoppers Drug Mart for employee recruiting processes nationwide
Implemented administrative processes for the maintenance of Shoppers Drug Mart stores, and employees ongoing in the HRIS
Manager, Learning and Talent Development (Learning Technology) 2013 – 2016
Managed the Human Resources Learning Technology team in learning solutions consulting, implementation, adoption and operations. This group became part of a wider Loblaw HR Learning and Development team in 2014.
Drafted a 3-year learning technology roadmap for Loblaws and Shoppers Drug Mart, to support and align with business objectives
Oversaw the successful launch of a new corporate LMS to 60,000 Shoppers Drug Mart staff nationwide – exceeded target adoption rates for 2014 and 2015; end user support inquiries reduced from 20% to 10% compared to user logins within 2014; favourable end user “ease of use” rating over 80%
Developed and maintained all LMS/learning technology governance mechanisms, policies, processes and procedures
Grew and innovated learning technology solutions to simplify navigation and support social learning and microlearning methods
Developed data and reporting deliverables, including a custom reporting solution that streamlined three data sources and automated the production and electronic delivery of template-based learning reports
CITY OF TORONTO 2012 – 2013
Senior Human Resources Consultant (eLearning) (contract)
Contracted with the Toronto municipal government to support a learning technology initiative with an aim to implement a corporate Learning Management System (LMS) and eLearning to the City.
ONTARIO LOTTERY AND GAMING CORPORATION (OLG) 2010 – 2012
eLearning Technology Solutions Manager
Assumed a newly created position at this Government of Ontario Corporation to manage daily operations of the corporate learning management system (LMS) and Web conferencing platform, and to develop processes, tools and standards for eLearning development in the organization.
ADVOCIS / THE FINANCIAL ADVISORS ASSOCIATION OF CANADA 2009 – 2010
Joined this national financial services association organization to implement and manage a Learning Management System (LMS) and dependent processes, and to develop eLearning courses. Transitioned the organization from 4 eLearning platforms to a single LMS.
ROGERS COMMUNICATIONS 2002 – 2009
Originally recruited to develop sales training eLearning courses. Quickly entrusted with expanded accountabilities for system design, development and analysis. Promoted to oversee the complete Learning Management System (LMS) Program for the National Sales Training group. Focused in 2008 on emerging technology projects, assessing cutting edge technologies for learning and communications application.
Learning Technology Program Manager 2003 – 2009
Championed the departmental LMS to departments across the Rogers group of companies, building successful new internal partnerships. Key contributor to an 1800% growth in users since 2002 (2,000 users to 36,000 users).
Led the selection and procurement of a $1 million LMS software and services purchase
Project managed the implementation of a new LMS (2007), successfully transitioning 25,000 users across 4 corporate divisions and over 200 partner companies to the new system
Implemented 4 major LMS system redesigns over a 6-year period, introducing software feature changes and enhanced end user experiences
Developed more than 25 self-serve, online training reports, improving stakeholder access to training data and reducing work effort by 50 hours per month
eLearning Developer 2002 – 2003
Joined Rogers to create eLearning courseware. Created 7 product-related and sales skills eLearning courses, and project managed the development of 15 eLearning courses.
EDUCATION & PROFESSIONAL DEVELOPMENT
Bachelor of Social Science (Sociology), University of Ottawa
Business Analysis Certificate, University of Toronto
Adult Education & Staff Training Certificate, Seneca College (in progress)