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Sales Manager

San Antonio, TX
May 18, 2020

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San Antonio, TX 78257 C: 210-***-**** Professional specialized in the management of sales and in the management of human teams, Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Seeks a position offering new challenges and opportunities for career growth and advancement. Award-wining sales professional


Analytical thinking

Client acquisition expert

Sales closing skills

Conforming to deadlines

Top-rated sales performance

Results oriented


Problem solving

Advanced sales skills

Excellent negotiation skills

Team player

Policy coverage expert

Position-based sales skills

Sales Supervisor Mar 2019 to Current

Dolex Dollar Express San Antonio, TX

Consistently communicating and implementing DolEx's Sales goals, values, strategies and policies to Sales Associates & All direct reports. Meet monthly sales targets and review sales quotas reports as outlined in the store budgets and ensure that all objectives have been communicated to the Sales Associates

Monitoring controllable expenses such as hours of operations, overtime, cash processes and supplies and initiate corrective actions as necessary. Maintaining proper store physical appearance, including signage and lighting. Ensure store safety and security procedures are followed. Manage activities of staff (i.e., hires, trains, appraises, rewards, motivates, disciplines).

Ensure adherence to the new hire training standards for Sales Associates. Ensure that Sales Associates maintain and exceed customer service standards. Demonstrate sound judgment and constant communications with subordinates, recognizing individual differences and abilities, in order to build solid teams in all locations.

Visit stores weekly and completes the onsite survey and the AML Branch Audit forms.

Overseeing monthly inventory of supplies at each branch Secures complete competitive information (market pricing/ fees and foreign exchange rates) two times per week per branch or as assigned by their RD / RVP Internal Sales Associate May 2018 to Mar 2019


Placed in the company's top 10 producers out of 100 sales representatives. Assisted Medicare recipients by providing them solutions to their medical, dental, vision, pharmaceutical and general healthcare needs. Interviewed prospective clients to learn about their needs, discussed any existing coverage, then present and clearly explained insurance policy options based on those states of needs.

Education and Training

Built and accurately maintained a book of business through effective use of inbound and outbound leads and consistent client follow up. Managed multiple CRM's and search tools simultaneously through effective organization and multitasking.

Achieved high levels of enrollments through extensive product knowledge, through compliance procedures and skillful sales strategy. Territory Sales Manager Jul 2013 to Apr 2018

Combined Insurance Services Inc. Miami, FL

Supervised a sales force of 27 sales associates.

Hired 10 sales representatives over a 3 months long period. Exceeded regional annual sales target by 87%.

Supported the sales team in writing proposals and closing contracts. Increased regional market share by 15% within 5 months. Developed a comprehensive training program for new sales associates. Trained all incoming sales team members.

Contacted customers by phone and email in response to inquiries. Promptly resolved all customer requests, questions and complaints. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Built relationships with customers and the community to establish long-term business growth.

Insurance Sales Manager May 2009 to Jun 2013

COSVI San Juan, PR

Kept abreast of the latest trends and recommended enhancements that would challenge and refine the company's product offerings. Increased market share by 15% over the course of 1 year. Shared product knowledge with customers while making personal recommendations.

Hired and trained all sales staff Monitored customer preferences to determine focus of sales efforts.

Worked closely with the marketing department to optimize strategic initiatives. Created and directed sales team training and development programs. Participated in weekly meetings with the VP of Sales to discuss strategy effectiveness.

Achieved 90 % of quota within the first year as Sales Manager. Generated monthly and annual sales reports.

Managed a $1,000.0000 sales portfolio.

Led sales calls with team members to establish sales and customer retention goals.

Sales Supervisor Dec 1999 to Apr 2009

Triple-S San Juan, PR

Generated effective sales strategies and taught new employees company's procedures and policies.

Generated new customer revenue of over $15,000 per week in policy. Checked for quality assurance by monitoring teams' calls. Completed performance reviews and assisted team in improving their performance.

Received company Employee Performance Award after maintaining record sales achievement of 20% growth five months in a row.

Managed organization's largest region and performed full sales cycle duties, increasing annual sales by 50%.


Inter American University of Puerto Rico Bayamon Bayamon, PR Real Estate

Real State License At Farias Real State Institute, San Juan PR Real Estate

Real State License At Gold Coast Schools Miami, FL Insurance

Insurance Licenses Life And Health Miami, FL

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