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Manager Customer Service

Location:
New York City, NY
Salary:
125,000
Posted:
May 18, 2020

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Resume:

SAM GJENASHI

**-** **** ***** #*** · Long Island City, NY 11101 · 917-***-**** · adda2c@r.postjobfree.com VERSATILE AND RESULTS-ORIENTED PROPERTY MANAGEMENT AND BUILDING SYSTEMS OPERATIONS PROFESSIONAL with extensive experience in top-level activities such as formulating management policy and strategic planning to directing budgets and determining human resources needs. Proven ability to demonstrate high-level interpersonal, leadership, project management, multi-tasking, and analytical skills in high pressure environments. Excellent verbal and written communication skills with an ability to communicate effectively with all members of an organization

● AREAS OF EXPERTISE

Building Management · Operations · Mechanical Systems · Project Management · Vendor Relations · Construction · Tenant Relations · Strategic Planning · Risk Management PROFESSIONAL EXPERIENCE

Resident Manager

The Harrison Condominium, Long Island City, NY March 2017- Present

● Oversaw opening of a brand new 120 unit luxury condominium building.

● Schedule and supervise staff operations. Conduct weekly meetings to discuss and review outstanding issues.

● Prepare checklists and inspection reports. Review progress reports weekly with on-site staff to ensure work orders are prioritized and handled efficiently.

● Schedule of preventive maintenance using Manager Plus. Ensure all fire safety related mechanical inspections and elevator inspections are conducted and in compliance with local codes.

● Coordinate and respond to resident requests with exceptional customer service and follow up.

● Develop and schedule process improvements to increase high-performance efficiency.

● Managed a crew of 9 to ensure compliance, safety and proficient operation.

● Attend monthly board meetings.

Building Superintendent

Saxon Hall LLC, Rego Park, NY May 2011- Dec 2016

● Oversaw all aspects in running a 420-unit luxury building.

● Manage staff operations. Conduct weekly meetings to discuss and review outstanding issues.

● Prepare checklists and inspection reports. Review progress reports weekly with on-site staff to ensure work orders are prioritized and handled efficiently. Managed a crew of 19 union porters and handymen.

● Schedule of preventive maintenance using Manager Plus. Ensure all fire safety related mechanical inspections and elevator inspections are conducted and in compliance with local codes.

● Coordinate and respond to resident requests with exceptional customer service and follow up.

● Develop and schedule process improvements to increase high-performance efficiency.

● Work hand in hand with the crew to ensure compliance, safety and proficient operation.

● Handle in-house repairs such as light bulb replacements, HVAC temperature issues, maintain building equipment, as well as delegating more complex tasks to outside professional contractors. Resume

Project Manager/ Junior Estimator

Regal USA Concrete Inc, New York, NY April 2006- March 2011

● Central leadership member for a Union Concrete company specializing on high rise superstructure.

● Assisted in creating estimates, budgets and establishing a legal requirements guideline for a specific job.

● Interacted with Builders manager as well as with architects and engineers and approve shop drawings and/or revise as needed.

● Identified, developed and implemented cost saving processes.

● Maintained operational budgets, purchasing and vendor relations.

● Performance site inspections as needed to ensure project is in compliance with all building code requirements.

● Directed all aspects of the organization’s operations to meet established objectives for growth and profitability. HPD Account Executive

Tri-State Employment, New York, NY April 2001 - March 2006

● Supervised accounts with City of New York agencies such as HPD and HRA.

● Acted as a liaison with HPD’s Director of Operations, audit, as well as employees.

● Managed Maintenance Supervisors under HRA contract.

● Addressed client inquiries and concerns.

● Oversaw all aspects of HPD and HRA accounts including payroll, H.R., medical, 401(k) and Loss control management.

Concierge

Pan-Am Equities, New York, NY June 1997- August 2001

● Address resident concerns and issues in accordance with the company’s customer service standards.

● Resolved problems and complaints that residents may have.

● Received, stored and disbursed residents’ packages.

● Maintained required records/ logs and delivered packages to the appropriate residence.

● Maintained the building’s administration with regards to unit turnover, deliveries, and trade work.

● Enhanced resident’s experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions. Assistant Supervisor

Perfect Building Maintenance, New York, NY April 1995 - June 1997

● Accompanied and assisted the supervisor on field inspections.

● Prepared and submitted weekly payroll.

● Maintained stock levels of inventory and supplies.

● Executed tasks and regulate schedules.

● Coordinated and executed the completion of emergency tasks upon request. EDUCATION

University of Podgorica- Podgorica, Montenegro

Associates Degree in Tourism Development, May 1992

● Areas of study include business management, world cultures and

● Graduate with Honors

TRAINING & DEVELOPMENT

Technological Skills:Proficient in Building Link, Quick Books, Excel, Windows XP, MS Word 98, MS Out, Internet Explorer, Lotus Notes, Summit, Manager Plus Professional Development:S-12, S-13, P-99, P&C, L.A&H Resume



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