An enthusiastic, proactive young professional with over seven years unbroken service in manufacturing, hotel and sales work.
Sales and customer service duties have always included taking a pro active “hands on” approach in terms of positive “face to face” contact with customers, swiftly resolving any issues presented by them.
Thrived in a very busy hotel environment meeting with guests requests quickly, servicing rooms and undertaking reception tasks.
Ability to quickly acquire good technical knowledge about complex subjects as a result of my excellent service on a factory production line within a company manufacturing plastic piping.
Team player able to work with very diverse people as well as being able to work on my own initiative. Able to cope with any demanding environment with competing priorities and deadlines. Excellent time management and strategic planning skills.
Multi lingual with proven ability to swiftly absorb new learning points and driven to acquire further skills, abilities, knowledge and experience. Comfortable with all aspects of modern information technology.
Sharp business judgement and analytical capabilities.
Excellent communication skills.
Creative problem solving skills.
Skilled and persuasive negotiator.
Good working knowledge of MS Excel, Word, Access and Windows XP.
Fluent in spoken and written Arabic and English.
Employment History – 2007 to date
*2017 ongoing – Waiter, One Oak Restaurant, Cairo.
*2015 to 2017 ongoing – Assistant, International Hotels - Marriott and St Reges - Doha
Duties included meeting & greeting guests, helping with luggage, ordering taxis & answering enquiries. Other duties included assisting colleagues in reception & the restaurant.
*2013 to 2015 – Waiter – Shami Home Restaurant, Doha
Duties included taking and serving food orders as well as keeping the establishment clean and tidy. Other duties included cash and credit card handling.
*2012- 2013 – Factory Worker-Al Nada Plastic Factory, Cairo
Duties included time on the production line but also giving regular assistance with warehousing, storage and despatch of high quality plastic products. Other duties included meeting urgent customer deadlines as a member of a team.
*2010 to 2012 – Production Assistant, Nile 2000 Factory, Cairo
Duties included working as a member of a production line on a wide range of plastic products. Other work included safety regulations & basic machine maintenance
*2007 to 2010 Retail Assistant, seoudi Supermarket, Cairo
Duties included serving customers, keeping shelves well stacked and maintaining a clean sales environment. Other duties included cash handling and stock control.
Education and Training History -2015 –on going
Undertook on line training with QED Training UK on several subjects including customer care, cultural communication and time management. Scored over 65%.
Keeps physically fit as an active participant in several competitive sports.
Excellent references available on request.