Passenger Service Supervisor/ Manager

OBJECTIVE

To make a successful, confident and positive career with an organization that will utilize my skills to benefit mutual growth and success.

EXPERIENCE

Currently working with WNS since 4 yrs as Subject Matter Expert. Duties & Responsibilities:

Handling 21 consultants with their allocation of work, assisting them in achieving their targets, helping with queries & complaints.

Managing the team in absence of the Manager.

Worked as a Auxiliary trainer from March 2017.

Trained 11 Successful Batches for the process.

TTT, UTT & WCT Certified.

Complete training of the batches on time.

Supervise them while they are in Nesting.

Monitor their Productivity & Quality Scores.

Conduct Refreshers.

Take Master Class Coaching & give Feedbacks.

Conduct PKT fortnightly.

Making Monthly reports (30 60 90, OGM, TNI)

Worked with Emirates Airline at Mumbai Contact Centre, For 29 months as a Customer Service Executive.

Duties & Responsibilities:

Ticketing and Reservations.

Handle and Resolve customer queries

Provide customers with accurate information and service.

Identify and escalate priority issues.

Worked with Jet Airways as "Customer Service Executive" for 18 months. Duties & Responsibilities:

Ticketing and Reservations

Check-in for several flights on daily basis

Boarding and Announcements on daily basis.

Supervising cleaning of the aircraft when on ground and giving on time performance

Preparing P.S.F reports.

Preparing monthly reports of PIR-DBR

Preparing reports and filing of documents for all flights on daily basis.

EDUCATION

Completed Graduation from Pune University in the year 2010 with Second Class.

Completed H.S.C from Pune University in the year 2007 with Second Class.

Completed S.S.C from Pune University in the year 2005 with Second Class.

Training & Special Courses

Foundation in IATA Level 1

Typing speed 30 w.p.m

Lessons in Leadership

Communication Skills

Leading a Team

Achieving Results

Understanding the Business

Coaching for Improved Performance

Languages

English :Good spoken, read & written

Hindi :Good spoken, read & written

Marathi : Good spoken, read & written

Konkani :Good spoken

Computer Skills

Microsoft Office: Word & Basics & PowerPoint

Internet Surfing & Researching

Personal Details

Date of birth: 15-06-1989

Place of birth: Kuwait

Nationality: Indian

Family status: Married

Passport #: J3395467

Hobbies & Leisure Pursuit

Listening to music

Dancing

Place: PUNE, INDIA.

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