Customer Service Data Entry

Lenora Abram

**** * *** **** *** LA CA *****

Cell# 323-***-****

***********@***.***

Dear: Human Resource Dept.

Please allow me to reference some highlights from my career that may be of interest to you:

· The Ron Group -I work Graveyard Shift as a Dispatcher/Scheduler here I answer phones, set up appointments for opening cars, towing, re-keying, lock outs auto glass, bail bonds jump starts Bail bonds and garage doors.

· Santa Monica Plumbing and Heater - Answer all incoming phones, dispatch all plumbers, set up the Dailey routes, invoicing, Marketing, Collections

In these examples, as well as throughout my career I have met and exceeded expectations in Dispatch and Customer Service. I am a person that is focus on the customer needs and relationship building. Now I would like to do the same for your organization.

My resume will provide additional details regarding my background and accomplishments. I would welcome the opportunity for a personal interview to discuss the results you can expect from me. I am confident I would be an asset to your company. I would like to grow with your company

Thank you for your time and consideration.

Sincerely,

Lenora Abram

Lenora Abram Page1

Dispatch and Customer Service Profile

Seeking a full-time position, 10+ years of experience in Dispatch/Customer service and as a staffing Coordinator also I have management skills

Results-focused, quality driven professional with extensive experience, dedicated to the needs of organizational goals

Knowledge & skills areas:

• Customer relationships / Dispatching 60+ Drivers

• Answering a high volume of phone lines

• Team training & mentoring/ processing of invoices

• Collections/ Data entry and Multi-tasking

• Public promotions/ mailing flyers

• Maintain communication with all drivers

• To ensure accurate and timely customer service

• Word/ / Internet/ trapeze/Quick books /Outlook

Professional Development:

The Ron Group:

Santa Monica Plumbing Heating and Remodeling January 2013 to Present

Dispatcher-Office Manager

Answer phones, set up the schedules for plumbers, Dispatch Jobs, Invoices, Marketing, Customer Relations, Assist Bookkeeper with different tasks, ordering of office supplies, collections of past dues accounts, send monthly coupons through mail or email, update all accounts, filing

The Ron Group 8-10-2008 to 3-26-2018

Dispatcher

Work graveyard shift as a Dispatcher/Scheduler in the valley

Answer phones and schedule appointments for Towing, tire change, open car, jump starts, lock outs, Garage doors, Auto glass and Bail bonds

PRC/ monarch plumbing co 1-7-2008 to 8-8-2008

Lorraine Guzman 323-***-**** 645 s Glenwood Place, Burbank ca

Dispatcher for two companies

Set up schedules and keep track of all appointments

Answer in bound calls/Time cards for of the techs

Type daily schedules logs for both companies

State of California in Home Supportive Services: 12-2006 to 4-2018

Care provider

Peggy Fitts 15392 Bear Valley Road #1 Victorville ca 92395, Cleaning. Prepare meals; give medication, laundry and driving

Health -Link Mede Van non-emergency medical transportation co 6053 Century Blvd La Ca 900**-*-****- 6-2007

Dispatcher/ Scheduler

La, Valley and Orange County 6-2006- 8-2006

Scheduler for 20 drivers

+ Drivers 8-200*-*-**** Held full responsibility for 60+ drivers for non-emergency transportation company. Trained staff on the new Trapeze system, Dispatch, schedules, Intake, monitors the routes of all field personnel with the GPS system, & trapeze systems

…. Professional Experience, Continued…

Lenora Abram Page2

Speed Rooter Plumbing Co.5348 Crenshaw Blvd La Ca 90043 6-200*-*-****

Oversaw all aspects of the Dispatch / call center for a plumbing company

Lead Dispatcher for La and Valley area, set up routes for 20+ drivers, take phone orders, set up Dailey routes, process invoices, marketing, data entry, and communicating with venders

Braids Extensions and Hair Designs 2408 Virginia Road suite#7 La Ca 90043

Receptionist 6-200*-*-****

Held full responsibility for the front office for a hair salon, scheduling appointments, talking to venders for ordering supplies, cashiering, customer service and cleaning the salon after hours

Divas Rooter Service 230 E Stepney Inglewood Ca 90302

Dispatch Supervisor 3-199*-*-****

Scheduling routes for 15 drivers for a plumbing company, ensure accurate and timely customer service, handle 100+ calls a day, took phone orders, collections, data entry, supervised 7 employees

Superior Plumbing Co 1027 E. Central La Ca 90044

Dispatcher 3-200*-*-****

Answer phones for a Rooter and plumbing company, schedule appointments, dispatch plumbers on calls, filing, key invoices, and marketing

Marine Ave preschool 6043 Marine Ave Lawndale Ca

Director 6-199*-*-****

Oversaw all aspects of this pre- school, managed a staff of 10 Teachers, planned all daily activities, Trained staff, organized fund raisers, accounts receivables and payable, enrollment of students, data entry, and provided A+ service to all parents

TLC Nursing Registry 5410 w. 54th street La Ca 90043

Staffing Coordinator for a nursing agency 6-199*-*-****

Answered phones, call on call nurses to put them on schedules, filing, data entry, marketing, and called agencies, hospitals and nursing homes

Education

Washington High School Grad class of 1986 GPA 3.8

Double Major: Business Administration and Child Development

Southwest College 1600 w Imperial Hwy La Ca 90047

Child Development and psychology courses received Units

West La College 4800 Freshman Drive Culver City Ca 90230

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