Customer Service Representative

Zubair Khakmal

*** ****** ****** *********, ** N*E 4B9

519-***-**** E-Mail: ******-****@*******.***

Objective

Energetic and self-motivated individual interested in a position where I can demonstrate my expert and effective communication and interpersonal skills. With over six (6) years of combined employment experience in office administration and customer service as well as insurance companies, I have been able to ensure a positive overall office experience. My unique problem-solving skills along with my personal values of integrity, respect and professionalism makes me and ideal candidate to join your team.

Field Related Skills

Proficient with Microsoft Office, including Word, Excel, PowerPoint, Publisher, Sage50, Sage 300, QuickBooks and Yardi

Results driven, confident, hard-working and committed to achieving excellence

High organization and prioritization skills as well as detailed documentation skills

Persuasive communicator; identifying opportunities, building rapport, overcoming objections

Tenacious negotiator and closer; adept in conveying the benefits of products/services and generating customers interest

Energetic professional with a passion for sales and customer interaction with a positive attitude

Bilingual in English, Pashto, Urdu and Hindi

Employment Experience

Prica Global Enterprises Inc.-Waterloo, ON July 2019- October 2019 Property Administrative Administrator- “Contract Position”

Directly responsible for providing administrative support to the Property and Leasing Management team

Managing the phone line, assisting in resolution of varied issues as well as forwarding messages to appropriate departments or persons with quick turnaround

Collaborated with maintenance staff to ensure that all elements of the property maintained and up to code

Assisted property management with move in and move out of residents as well as conducting inspections

Worked with the leasing management team to prepare all leasing documents and ensured all required signatures were in place

Performed regular visits to all locations to aid and ensure that the program is following proper procedures

Prepared tenant invoices for property managers and distributed invoices to the lease administration department for assessment and payment processing

Crawford & Company Inc. - Waterloo, ON November 2017- June 2019 Client Service Representative

Assisted customers complete their claims for home and auto insurance

Advised claimant on all parts of insurance claims, policies and coverage information

Responded to numerous customer inquiries including; claims, rental options, repair shops and contractor options

Explained coverage or denial of claims to each customer

Issued payments, confirmed liability with third party insurance and waved deductibles as required

Effectively communicated with clients via phone, mail and email

Performed general administration tasks including; filing, printing and scanning

Tim Hortons. - Kitchener, ON June 2013- October 2017 Client Service Representative

Cross trained on all position responsibilities in order to effectively assist the team

Operated the drive-thru window, while operating the sales register efficiently

Provided friendly and helpful customer service

Prepared all food orders within the two to three-minute expectation time frame Unloaded the delivery truck and stocked the store and stockroom accurately and efficiently

EDUCATION

Advanced Diploma in Business Administration Accounting September 2016 – April 2019 Conestoga College, Kitchener ON

References Available Upon Request

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