Customer Service Manager
Resume:
Andrea Albanez
************@*******.***
EDUCATION:
Millennia Atlantic University (MAU) 2018
Master’s Degree in HR Management/Business Administration (Accounting Concentration) Graduated with Honors: Magna Cum Laude
Florida International University (FIU) 2013
Bachelor’s Degree Business Administration- Double Major: International Business and Marketing Graduated with Honors: Magna Cum Laude
CERTIFICATES:
Retail Management Certificate, Exports and Imports Certificate, Marketing and Financial Analysis.
WORK EXPERIENCE:
Novergy Chemicals: Exclusive Representative for Infineum, Petronas & UCM 01/2014-Present
International Logistics and Operations Manager 01/2018-Present
Ensure operational processes from purchase order placing to Cash. Guarantee that incoming materials from suppliers are in good order and are properly stored, and that outgoing parts and materials for customers leave in the correct amounts.
Create, design and improve the general functioning methods/techniques and planning the implementation of delivery methods and procedures for executing logistics operations.
Direct and resolve problems for the customers, concerning daily operations within the transportation, logistics systems, imports or exports and customer issues/complaints, within U.S. and LATAM area.
Collaborate with other departments to integrate logistics with business systems. Manage performance using KPIs, to achieve 95% on-time satisfactory deliveries, driving quality service standards and continuous improvement.
Oversee the development and ongoing success of the operational processes: P&L management, supply-chain & procurement process management.
Design, develop and edit the plans, programs, rules, regulations and methods of logistics that are carried out in the specific section, to make the product profitable, efficient, competitive.
Supervise and maintain operational records within the CRM or preferred platform: metrics, reports, process documentation, customer service logs, and training or safety records.
Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, logistics quality management, ensuring compliance with regulatory environmental policies and legal requirements (including Hazmat regulations).
Negotiate with suppliers to improve supply chain efficiency, resulting in a 15% reduction cost.
Logistics Coordinator 01/2014-12/2017
Managed key global accounts with high volume and revenue, achieving at least a 20% profit margin per shipment managed.
Prepared freight and export documentation, reducing logistics cost by 30% via selection of new carriers and proper duty classification.
Improved expediting schedules on all customer orders, by delivering the product 25% faster than the usual delivery time.
Analyzed data to monitor performance and planned improvements, by feeding customers’ orders information into the system.
Organized customer workforces, and assist them with training as required, whilst also organizing budgets and expenses.
Arranged transactions with worldwide banks including letters of credit and wire transfers.
SKILLS, ACHIEVEMENTS & LANGUAGES:
Fluent in English, Spanish and intermediate Portuguese.
Excellent Knowledge of Microsoft office. (Word, Excel, PowerPoint and more)
“Search & Send” MACY’S Project: Reinforce and discover how the store can use “search and send” as a sales driving force with regards to Cosmetics replenishment.
Case Study: Create strategies for solving current opportunities in TARGET and retail industry.
Strong interpersonal and communication skills.
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