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Customer Service Assistant

Location:
Houston, TX
Posted:
July 01, 2020

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Resume:

SARAH CLEMENTS

***** ***** ****** **. #**** 281-***-****

Houston, TX 77077 add9jm@r.postjobfree.com

OBJECTIVE

To obtain a purchasing or planning position in a fast-paced, challenging work environment that will provide ample opportunities for advancement and for establishment of a long-term, challenging career.

QUALIFICATIONS PROFILE

Customer Service: Extensive experience working in customer service both in person and via telephone. Communicate with management, vendors and store personnel on a weekly basis.

Technical Skills: Adept with SAS, Microsoft Office, Lotus Notes, IP, and Oracle applications. Capable of multi-tasking computer, telephone and typing over 85 words per minute with superior accuracy.

Key Strengths: Excel at developing strong relationships with staff, management, and representatives. Highly organized and conscientious; entrusted by management with highly confidential customer information. Adapt quickly to new and evolving environments.

PROFESSIONAL EXPERIENCE

ACADEMY SPORTS & OUTDOORS

Merchandise Financial Planner Sep 2019-June 2020

Replenishment Analyst (Returned to previous role) July 2018-Sep 2019

Work effectively with the merchant team to plan and forecast merchandise buys.

Responsible for working plans and Open to Buy to identify financial issues and opportunities as they arise.

Manage all KPI’s such as sales, markdowns/promotions, receipts, margin, and inventory, and turn.

Review financial position and opportunities to management on a regular basis to ensure best profitability.

STAGE STORES

Assistant Buyer II Oct 2017-June 2018

Work effectively with the merchant team to select merchandise and develop product where applicable.

Responsible for writing and tracking purchase orders. Communicate and negotiate with vendors to achieve timely shipping and best costing.

Manage advertising, pricing and promotions, and in-store marketing/visuals.

ACADEMY SPORTS & OUTDOORS

Replenishment Analyst April 2013-September 2017

Work effectively with the merchant team to maintain inventory levels in all stores and distribution centers. Adjust forecasts and parameters as necessary. Maintain communication with the stores via playbook on inventory concerns.

Responsible for writing and tracking replenishment items/purchase orders/levels. Communicate with vendors to achieve timely shipping and fill rates.

Manage advertising, hot deal items, impact areas, e-commerce and other in-store programs.

Open new stores with the right merchandise, in the right quantity, at the right price. Open all new stores within target capacities.

ACADEMY SPORTS & OUTDOORS

Merchant Assistant September 2011- April 2013

Responsible for item definition and maintenance, purchase order entry and tracking, and basic stock level management.

Work closely with vendors, buyers and associate buyers. Assist with allocation duties, markdowns, price changes, and purchase order revisions.

EDUCATION

TEXAS STATE UNIVERSITY – SAN MARCOS, TEXAS

Bachelor of Science – Fashion Merchandising Graduation Date: May 2011

Minor - Business Administration



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