Office Manager
Resume:
Melena Stewart
Tacoma, WA *****
**********@******.***
Highly trained Office Manager with 10+ years' experience responsible for the overall daily operations of an office environment that includes staff management, development and customer service Authorized to work in the US for any employer
Work Experience
Office Manager
Major Wire Screen Media - Fife, WA
February 2018 to Present
Answer and direct phone calls
Organize and schedule meetings and appointments
Produce and distribute correspondence memos, letters, faxes and forms Prepared reports / Monthly expense reports
Produce and distribute correspondence memos, letters, faxes and forms Partner with HR to maintain office policies / Light HR duties Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored Allocate tasks and assignments to subordinates and monitor their performance Ensure top performance of office staff by providing them adequate coaching and guidance Participate actively in the planning and execution of all company events Preparing or updating employment records related to hiring, transferring, promoting, and terminating Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks
Ensuring new hire paperwork is completed and processed Conducted employee time, production, and payroll data from time sheets Approved payroll, vacations and PTO for all employees Bankruptcy Specialist II
GEICO Total Loss Rep - Macon, GA
February 2010 to November 2017
Established new guidelines for bankruptcy claim processing Worked diligently to decrease a bankruptcy claim consisting of 600+ claims Organized bankruptcy training worked closely with the supervisors and salvage trainers to schedule and train bankruptcy laws to the new employees.
Assisted on special projects for catastrophic loss claims with supervisors and managers Assisted with police hold claims when needed.
Established mutually professional relationships with outside legal counsel, trustees, and bankruptcy courts.
Answered a high volume of incoming calls and emails from clients, attorney's and trustees along with other miscellaneous office duties.
Executed proper file handling procedures in acknowledging and managing total loss files to closure. Answered a high volume of calls, while maintaining a pending above company standards. Maintained a low pending, high closure by working as a team and utilizing the tools provided to balance the workload to ensure I maintained a rating worthy of the 1st quartile. Given the opportunity by my supervisor to work on additional projects and asked to help other team members balance their workload.
Trained associates on new IT procedures and worked closely with home office IT as well as assisted with troubleshooting the new IT Atlas program to work with the salvage dept. portion of the system. Office Manager
ServPro of Houston County - Warner Robins, GA
June 2009 to January 2010
Oversaw daily administrative operations and financial activities Supervised administration, general accounting, accounts receivable, payroll, accounts payable, internal and external auditing, bank records and cash accounts. Prepared financial reports and analyzed monthly operating results for jobs. Managed customers' credit and collections accounts. Ensured proper internal controls in accounts payable. Reconciled vendor accounts and responded to inquiries. Responsible for the planning, coordinating and monitoring of all purchasing activities. Worked with warehouse management and employees to ensure the accuracy of annual inventory count and review of reports and jobs.
Administered payroll, including updates, vacation accruals and timesheet verification. Education
South Puget Sound Community College
1996
Tumwater High School
1994
Skills
• Skills
• Microsoft Office 365
• Integrity
• Excel
• Adaptability
• Communication
• Teamwork
• Analysis and Assessment
• Budgeting
• Problem Solving
• Staffing / Light HR
• Decision Making
• Supervising
• Planning and Organization
• Process Improvement
• Time Management
• Inventory
• Attention to Detail
• Accuracy
• Coaching
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