Office Operations Manager

EMILY CROUCH

*** *** ******* **** *********, TN *7209 615-***-**** ******@*****.***

Skills

Office Management

Vendor Management

Events Planning & Management

Creative Marketing and Advertising

Client Relations

Facilities Coordination

Professional Experience

Office Manager October 2019-April 2020

TBWA\Chiat\Day, Franklin, TN

Responsible for managing office services by ensuring operations and procedures are organized and correspondences are controlled.

Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time

Ensure all vendor insurance certifications are up to date and accurate before rendered services.

Manage executives' schedules, calendars, expense reports and appointments

Monitor and maintain office supplies inventory

Review and approve office supply acquisitions

Handle customer inquiries and concerns

Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands

Partner with HR to maintain office policies as necessary

Coordinate with IT department on all office equipment needs and malfunctions

Provide general support to visitors

Facilities Lead Consultant March 2019- October 2019

AllianceBernstein, (Cambridge Corporate Services), Nashville, TN

Completes erequests on a weekly basis for 400+ employees to determine the best course of action to complete tasks.

Prioritizes work orders, handle urgent requests, respond to tenant and client calls as required, and complete all assigned facility support, clean-up, maintenance, moving, event support, set-up, and repair work

Maintain master key sets for cabinets and doors and distribute to new employees when necessary and in the event of a room need or emergency.

Coordinate set-ups for new employee work areas prior to occupancy.

Partners with various departments and vendors for group meetings and events within the WeWork Building Space

Director of Operations June 2018- March 2019

Continuum Planning Partners, Brentwood, TN

Corresponded with 35+ clients on possible meeting times and any general needs that may have had.

Executed the preparation, filling out, organizing and turning in of all financial planning and insurance related paperwork including but not limited to: client applications, brokerage account applications, mutual fund applications, life and disability insurance applications, and periodic withdraw paperwork.

Scheduled and organized clients’ wellness appointments for insurance needs.

Managed and organized agent personal and work calendars

Managed and updated the agents CRM for over 35 clients

Transferred money from brokerage accounts to various personal accounts per client requests

Managed and oversaw agents shipping and receiving of packages and mail.

Organized and managed all confidential client files within a filing cabinet as well as electronically.

Scheduled personal appointments for agent.

Planned and executed staff luncheons for 30+ people

Organized and planned various reservations for agent such as dinners, transportation and hotel accommodations.

Account Executive April 2017-May 2018

Cumulus Media, Nashville, TN

Proven record of generating new sales against a strict monthly budget/pipeline prediction

Created in-depth, customized marketing proposals via extensive RAB and Neilsen research

Attended weekly digital integration meetings allowing me to appropriately mix digital marketing to traditional radio advertising increasing my sales by at least 10% per sale

Wrote effective commercial copy for client objectives while prospecting an average of 50 clients weekly

Created client social media posts and email blasts which went directly to my clients targeted audience found through my Neilsen and Tapscan research

Heavy involvement such as attending my clients’ live remote broadcasts at their desired locations

Event Coordinator *PART TIME/WEEKENDS* April 2017-Present

Firefly Lane Events, Dickson, TN

Assist in decorating and organizing 6 event spaces for various amounts of guests up to 250 people

Guide and assist various vendors at one time to set up and ensure services are executed well

Quickly and effectively resolve issues during said event such as technical or catering issues or attire and guest hostility issues

Serve as a point of contact throughout event and serve guests with the utmost respect, professionalism and hospitality

Education & Certifications

Bachelor of Arts, University of Tennessee at Martin, May 2017

(Communications, Broadcast Production with a minor in Political Science)

Chancellors Honor Roll

2015•2016•2017

Activities

I.Bethel Baptist Church member 1997-present

II.Zeta Tau Alpha Chapter Member 2013-2017

i.Membership Enrichment Chair

ii.Director of Activities

iii.Ritual Chairman

iv.Vice President III (membership)

III.Zeta Tau Alpha Alumni Chapter Member

IV.Philanthropic Events

i. Race for a Cure 2010-2017

ii.Relay for Life 2013-2017

iii.American Cancer Society 2015-2018

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