Customer Service Manager

CURRICULUM VITAE

LATHA JANAKARAJ

No.**, Subbaraya Mudali Street,

Otteri

Chennai Mobile No: 989-***-****

600012 Email id: **************@*****.***

PERSONAL SUMMARY

A well presented, industrious and highly personable individual who has extensive in-depth experience of the entire banking industry. Possessing a huge range of abilities from providing support and leadership to junior staff right through to being able to successfully sell the money, credit and products of a bank. Able to gain the trust of customers by interacting with people from all backgrounds. Also having a proven record of contributing to the profitability of previous employers by generating income and revenue growth. Personal Banker

• Assured compliance with all bank Policies and Procedures

• Provided broad base financial and credit services with goal of earning 100% of their business

• Counseled clients to find a need to Cross Sell bank products and services by asking open ended question

• Managed client portfolio, services relationships and cross-sells all products and services

• Demonstrated strong knowledge in all consumer credit options with the client QUALIFICATION :

Sl.No Qualification University

Percentage of

Marks

1. M.B.A Madras University 63%

2.

B.A., (English

Literature)

Madras University 60%

3. H.Sc.,

Aswini Matric

Hr.Sec.School,

70%

CAREER HISTORY

1 .INDUSIND BANK – Assistant Manager

CUSTOMER SERVICE MANAGR – Apr’15 to Apr’16

PROFICIENCY

• Good understanding of banking services and products.

• Good knowledge in credit Cards.

• Good exposure in Team Management.

• Prefer to handle challenging jobs.

• Proficient is MS Word, Excel, Power Point and Open Office.

• Good Communication Skills.

• Eager to learn new things.

• Pro – Active, Self – Motivated, Goal – Oriented

2 .ICICI BANK LTD - Senior Officer

Value Banker - Jan 2011 – to Feb 2015

Responsible for customer supporting the day to day running and operations of the bank, whilst at the same time creating a professional, helpful and customer friendly environment . EXPERIENCE PROFILE

• Working in ICICI Bank Ltd., as Customer Service Officer, (Senior Officer) Since Jan-2009

• Experience in all Retail Banking Products

ROLES & RESPONSIBILITY

• Complete account opening – Current, Savings, NRI (KYC) Verify Auto Cash and Voucher.

• Effectively handling Instra Credit Card.

• To Sell all retail products to Relationship Customers.

• Handling customer service and queries.

• Deliverables custodian (Cheque book, Pin Mailer) Cross Selling – Gold, LI, GI Etc.

AWARDS

• Won the Race to Trophy 4 times

• Selected in All Rounder Performance Contest.

• Won the Branch Topper and Cluster Topper Award.

• Selected in Zonal Head Contest.

3 .Star Union Dai Ichi - Relationship Manager

• Responsibility to care of branches to acquire business

• Handling queries and generating new business

PERSONAL PROFILE

Father’s Name : Janakaraj.S

Date of Birth : 23.09.1981

Gender : Female

Nationality : Indian

Marital Status : Single

Languages known : English & Tamil

DECLARATION

I hereby declare that the information furnished above are true to the best of my knowledge and belief.

Thanking you,

Place : Chennai Yours truly

Date :

(Latha Janakaraj)

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