Driven individual with leadership experience and HR exposure

Location:

Kansas City, MO

Posted:

July 01, 2020

Contact this candidate

Resume:

B.A. Hospitality

Central Michigan University

**** – 2014

REFERENCE

EXECUTIVE ASSISTANT, HUMAN RESOURCES

Cerner Corporation, 2017 – Present

• Provide seamless support for 7 senior level executives within the Human Resources organization ranging from administrative support to project management while acting as executives’ proxy

• Assist with complex calendaring, travel arrangement bookings, time submission, corporate card reconciliation and inbox management for supported executives

• Responsible for relationship management of more than 20 collaborative partners for the Diversity & Inclusion initiative, from initial correspondence to invoice processing for sponsorships

• Management of Diversity & Inclusion inbox and related communications to entire associate base

• Deliver in-person and remote training on administrative tasks for new hires during onboarding

• Preparation of PowerPoint presentations and other reporting documentation with visibility up to board of directors level

• Ownership of logistics, content and day-of coordination for organization quarterly connects and executive leadership trainings

• Participation in roll outs of new processes and initiatives, such as Workday launch ASSISTANT GUEST SERVICES MANAGER, KANSAS CITY AIRPORT MARRIOTT The Hotel Group, 2015 – 2017

• Oversaw daily operations of the Front Office at a 384 room full service hotel

• Lead 25 associates, including the front desk, concierge lounge, PBX telephone, and shuttle teams

• Manage transition from a corporate to franchise property for the front office, including a full operating system rebuild, while ensuring a seamless experience for guests

• Maintain a successful labor environment through positive interactions with union representation and associates while ensuring alignment with the negotiated contract

• Monitor departmental budgeting, invoicing, month end inventory, ordering of office supplies, guest supplies, and products for the Lobby Shop

• Work closely with the food and beverage, sales and catering, banquet, executive leadership, engineering and housekeeping teams to ensure positive day to day operations

• Develop and deliver 90 day and annual performance reviews

• Create and implement new processes and procedures aligned with increasing guest satisfaction survey scores focusing on overall satisfaction and front office team measurables such as associate incentive programs

• Follow up on all positive and negative customer feedback with empowerment to provide compensation in situations requiring special handling

• Schedule workforce based off a forecasted report, coordination of PTO or requests off and attendance accountability for the front office teams including delivery of accountability documentation

• Oversee associate cash handling and audit daily reports to ensure no variances

• Audit guest and third-party billing to ensure accuracy

• Deliver weekly departmental update to entire management team

• Create and manage Elite guest appreciation program

• Organize and hold monthly departmental meetings

• Develop new hire training plan to ensure all required criteria is met

• Complete interviews for all positions within the front office and coordinate corresponding new hire training

ADDITIONAL EXPERIENCE

• Room Operations Manager In Training, Marriott International, 2014 – 2015

• Room Operations Intern, Marriott International, 2013

• Student Aide to IT Director, Central Michigan University, 2011 – 2014 EXPERIENCE EDUCATION

734-***-****