Engineer Cisco

Azhar Husain

Tel.No. 586-***-****

Email. *****.**********@*****.***

Career Profile:

To pursue a challenging position in the field of Network and UC Engineer which allows the opportunity of utilizing my abilities developed through my 10+ yrs. of IT experience and education, will aid in the Company’s achievements as well as my professional growth based on performance.

A team player with excellent communication and organizational skills, combined with flexibility, creativity, exceptional analytical and problem-solving skills.

Various group assignments proving to be creative, dependable, and conscientious.

Excellent problem-solving skills and the ability to work well under pressure.

Ability to prioritize work and to do multiple tasks simultaneously.

Technical Skills

IP Telephony: Cisco Unified Communication Manager, Unity Connection, UCCX, Cisco Presence, VMware servers, Sonus SBC, Cisco room kit plus, Voice Gateways, VG224, VG248, VG350, Gatekeeper, SRST, Cisco UCS 5100, VCS-C/E, Cisco TelePresence.

Network/System : Cisco Prime, Infoblox, NNM. SolarWinds, Pingploter, Cisco Wireless LAN Controller 55XX and LWAP, AWS, Windows, Linux, etc

IP Phones: 79XX, 89XX, 69XX, 99XX, Cisco IP Communicator, Cisco Jabber client

Video Endpoint: Cisco C20, Cisco SX10. Cisco DX650, Cisco DX680, Cisco EX90.

Protocols: H323. SIP, MGCP, SCCP, RTP, TCP/IP, OSPF, EIGRP, DHCP, MPLS

Cisco Routers: Cisco 40XX, 39XX, 38XX, 29XX, 28XX, 1900 series

LAN Switches: Cisco Catalyst 65XX, 37XX, 36XX, 35XX, 29XX, 5K and 7K series switches, Cisco ASA, Cisco Meraki

Professional Experience

Verizon (Auburn Hills, MI) 11/2019 – 03/2020

Network Engineer

Closely work with Verizon clients including production plants and monitoring and managed service providers to implement changes and optimizations.

Implements on and off boarding procedures including voice and phone solutions for new user.

Perform a variety of analytical tasks which include the hardware and software design and implementation utilizing various facility equipment.

Perform various complex software related tasks including patch update for CUCM, Unity Connection and UCCX and IOS update for existing VoIP gateways.

Assist in the planning and performing of analytical research, design development, and other assignments in conformance with design, engineering and customer specifications.

Take responsibility for and resolve network related incidents, Changes and Task.

Participate as an engineering resource in project teams Identify, isolate and resolve Voice/Network issue to mitigate business impact

Manage the network infrastructure including network installations, upgrades of Voice/Video related hardware and software.

Communicate with users as per needed via phone or email.

Troubleshoot hardware, software and circuit connectivity problems, coordinate resolution with internal technical resources and vendors.

Providing NOC support for rotational basis change and incident management including Network/Voice break/fix

Troubleshooting and investigating routing issues between different sites

Delaware North (Buffalo, NY) 05/2019 – 11/2019

Sr Voice Engineer

Lead the continuous improvement and innovation of Voice, Video and Network infrastructure services deployment, maintenance and support, with the goal of reducing time-to-delivery, improving operational efficiency and introducing new services.

Troubleshoot and resolve voice and video infrastructure problems and provide guidance to junior staff members during the troubleshooting of non-level P1 and P2 problems.

Perform root cause analyst of major infrastructure issues and develop strategies for preventative and permanent solutions.

Work with the operations team to create effective monitoring, alerting, reporting, automation and capacity planning for infrastructure equipment, systems and applications to ensure system performance, availability, reliability, integrity and security.

Develop technical specifications of purchasing documents (for example, Request for Proposals (RFP), BIDs, scope of works, etc.) for the acquisition of voice and video infrastructure equipment and services.

Providing support for video end points Cisco C20, Cisco SX10. Cisco DX650, Cisco DX680, Cisco EX90, Cisco C90, Cisco room kit plus.

Perform voice and video infrastructure operations, maintenance, support and project duties as required during non-business hours.

Provided support around 40 agents on UCCX for different department and update the script and prompt and change and update the agent group and skill set as per there department requirement.

Implement and manage initiated network/hardware/software update change requests for Change Management.

Provided recommendations on the future technology base cost and efficiencies.

Troubleshoot and test MPLS circuits with carrier.

General Motors (Warren, MI) 11/2014 – 02/2019

Voice Engineer

Assisted deployment of VoIP consolidation and migration projects of Cisco Unified Communication Manager (CUCM) & Cisco Unity Connection (CUC) form standalone server to centralize cluster.

Upgrades cisco unified communications manager and unity connection from 9.2 to recommended versions by Cisco.

Maintain and support a large enterprise network connecting a worldwide environment of more than 100 locations.

Work closely with BU, Application teams, infrastructure areas & Vendors to identity, review & evaluate the solution requirements for IT infrastructure.

Software evaluate, releases, evaluate patches and update and also design, plan and implement future upgrades, replacements, or decommissioning

Worked in Network Operations Center for 2nd and 3rd level support to Gateway troubleshoot and resolve complex issues related Cisco technology.

Assisted to review and investigate & propose strategic fits for Virtualization, Consolidation & Rationalization solution opportunities within the network. Propose changes to the technical architecture & design solutions as required.

Performed network monitoring and administration tasks using tools Prognosis, HP Network Automation, NNMI for equipment installation, configuration, and upgrades, testing and troubleshooting.

Install, upgrade of IOS with complete staging & on-site implementation of Cisco Routers, analog voice gateway and switches as per recommended versions by Cisco.

Configure, upgrade and maintain enterprise level router and switch configurations.

Provided support around 300 agents on UCCX for different department and update the script and prompt and change and update the agent group and skill set as per there department requirement.

FedEx (Pittsburgh, PA) 09/2013 – 10/2014

Voice Engineer

Assisted deployment of VoIP projects consisting of CUCM & Unity Connection servers with Cisco gateways using MGCP, H323 and SIP protocol among different sites with remote router fallback to SRST mode.

Administration of Cisco Unified Communication Manager & Cisco Unity Connection include third party tools

Provided support over 50 locations in North America.

Closely work with the Network Operations Center to troubleshoot and resolve complex network issues.

Perform day-to-day network administration tasks including network equipment installation, configuration, and upgrades, testing and troubleshooting.

Collaborate with various departments representing the network support team to design, test, and implement proposed solutions.

Demonstrated through understanding of Voice Gateways Protocols (H323, MGCP),

Responsible to review design diagrams and coordinating with Vendors to make appropriate changes

Implement dial plan configuration integrating multiple sites with 7-digit dialing.

Monitor and troubleshoot WAN and T1/E1 circuits, routers, connectivity issues, hardware, and software.

Cigna (Connecticut, CT) 04/2012 – 08/2013

Voice Network Engineer

Assisting deployment of VoIP projects consisting of CUCM Servers & Unity Connection, servers with Cisco gateways using MGCP, H323 and SIP protocol among different sites with remote router fallback to SRST mode.

Assisting and designed unified communications system on UCS 5100 Series Blade Server for a client over 30000 endpoints in a multiple cluster for IP Telephony using CUCM8.6.2.x and Unity Connection 8.6.2.x Voicemail system based in Connecticut and 12 remote sites running SRST failover.

Demonstrated through understanding of Voice Gateways Protocols (H323, SIP, MGCP),

Documentation routine work includes detail design, dial plans, test plans, migration strategies and support plan.

Implement dial plan configuration integrating multiple sites with 7-digit dialing.

Configure, manage and resolve Device Mobility, Extension Mobility or Single number reach ability, Conference Call or Music on Hold adding intercom, Live Record, call park features issues.

Updating phones, users, Single Number reachability, Voicemail CTI Ports, via BAT tool.

Resolved the agent login issue.

X Atlantic consulting (Toronto, ONT) 06/2010 – 03/2012

Voice Network Engineer

Provided support CUCM, Cisco Unity Connection, Cisco Unity Express using 2821 voice gateway and IP Phones this included adding user voicemail on unity server, adding IP phones on the network and day to day troubleshooting.

Troubleshoot and Integrate of Cisco Unified Communications Manager with Unity Connection, Cisco Unity Express and H.323, MGCP VoIP Gateways as well as SRST.

Implement dial plan configuration integrating multiple sites with 4-digit dialing.

Configure, manage and resolve Device Mobility, Extension Mobility, Single number reach ability, Conference Call intercom, Live Record, call park features issues

Install, upgrade of IOS with complete staging & on-site implementation of Cisco routers and switches. Configuration of T1 / E1 Lines (PRI / CAS), troubleshooting IP Telephony issues.

Configuration of call signaling protocols on voice gateways MGCP and H.323.

Created, implemented Vlans for data and Voice using Cisco, 3500 & 6500 series switches and routers 1760, 2800, 3600 and 3700,

Configure, manage and verify IP Phones support (i.e. Voice VLAN) with Cisco Unified Communications Manager and VoIP Gateways and successfully integrate a basic IP telephony network into the existing PSTN

Celestica Inc (Toronto, ONT) 08/2007 – 05/2010

Network Analyst

Participated in deployed Cisco IP Telephony solution and managed Cisco Call manager version 6.1 for 3000 corporate VoIP Cisco phones.

Responsible for the analysis, recommendation of upgrades, design, changes, implementation and maintenance of the entire network.

Configure and install new network equipment (Switches 3524 XL, 3550, 3700, 3548, 6500, routers, 1760, 2600, 7200).

Assisted to Implement dial plan configuration integrating multiple sites with 5-digit dialing.

Worked with all business units to ensure their network and security needs are met.

Participated in disaster testing, maintained system documentation and assisted in troubleshooting and diagnosis of system problems.

Monitor network activities through networking tools.

Managed structured cabling (Cat 5/Cat 6) through contractors.

Implement and managed Wireless LAN infrastructure (WLAN) throughout the corporate office.

Professional Certifications, Training

Cisco Certified Network Professional Collaboration (CCNP Collaboration).

Cisco Certified Network Associate Collaboration (CCNA Collaboration).

Education

Bachelor of Computer System’s Engineering.

Bachelor of Science

Diploma Network Engineering

References: Available upon request

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