RESUME

RINI SOFIYA ANGELIN.A

Sai Venkat Flat B Block,

Venbuli Amman Kovil Street,

Gowrivakkam,

Chennai – 600 073

Cell: +91-950*******

Email: add97q@r.postjobfree.com

QUALIFICATION:

School: St Paul’s Matriculation School 10th Std

Course: Hotel Management

Institution: Amrita International Institute of Hotel Management Chennai

Educational Qualification: BSS Diploma in Hotel Management

WORK EXPERIENCE:

KOHINOOR ASIANA HOTEL CHENNAI OMR

Designation: Banquet Sales Coordinator

Department: Food & Beverage

Period: 19th Feb 2016 to 10th Jan 2017

PARK PLAZA CHENNAI OMR

Designation: Banquet Sales Coordinator

Department: Food & Beverage

Period:28th January 2017 to 4th June 2018

GOKULAM PARK SABARI CHENNAI OMR

Designation: Banquet Sales Executive

Department: Food & Beverage

Period: 20th Jul 2018 to 1st December 2019.

BANQUET SALES EXECUTIVE

Preparation of BEO- Banquet Event Orders and responsible to ensure they are issued and distributed in a timely fashion.

Prepare all typed materials like proposals, contracts, change forms and all other inter-departmental forms accurately.

Distribute Daily Events reports to ensure communication to all internal departments throughout hotel.

Answer banquet and outdoor catering sales inquiries and routing them to appropriate sales Designation: Front Office Executive.

Department: Property Management

Period: 26th December 2019 to till the date.

manager for handling.

Monitor all correspondence to ensure it meets with Hotel policy and procedures.

Respond within 24 hours to any Group, checking space/rates in system and communicating to respective Manager for further follow up.

Tour inspect and monitor banquet rooms and presentations.

Respond to requests for proposals for small meetings / events including set-up, food and beverage needs, rooms, and audio-visual needs.

Taking care accounts are properly updated in the banqueting system.

Taking care feedback received from Client / guests are passed on to all departments.

Arrange and manage familiarization / educational trips in line with business needs.

Attending various trade shows and assigned sales trip with accurate follow up report.

Participate in daily business review meeting, sales meetings, and management meetings.

RMZ ONE PARAMOUNT PORUR (VAR FACILITY MANAGEMENT)

FRONT OFFICE EXECUTIVE

Providing an efficient and friendly first point of contact for all visitors and to provide support to the other members

Be an integrated member of The Office and undertake activities to ensure the efficient smooth running of the office/reception.

Answers incoming internal and external telephone and personal enquiries, filters call accordingly and checks answerphone, takes messages and forwards by e-mail or voicemail.

Receives visitors.

Makes catering arrangements for meetings and visitors by ordering and serving lunches and preparing tea and coffee as requested. Requests assistance when required.

First point of contact to Occupants for any requests / complaints.

Receipt of requests / complaints from occupants & record the same in the helpdesk register (manual / Electronic).

Issue necessary Job Request / Work Orders to the respective Service providers to address the issue.

Issue of necessary work permits to various sub-contractors (internal / external) with due approvals from the respective authorities.

Communication to the AMC Service Providers in case of any Breakdown calls.

Ensure completion of the activities with respect to the JR / WO / Permits issued & acknowledged by the complainants / recipients / Caller.

Update the caller on the status of the call registered & obtain feedback after successful completion of the request / complaints.

Reconcile & close out all the Job Requests / Work Orders / Work Permits periodically to ensure no document issued is left open.

Maintaining Complaint Register (Manual / Electronic).

Supporting Shift Engineers in Shift related activities.

Prepare MIS and share with Property Manager

Communication to Clients on the site update

Preparing Work permits

Analysis client calls to avoid repeated calls

PERSONAL STRENGTH

Good communication skills

Positive Thinking.

Sincere hard work & motivation

Confident & Optimistic in arriving at a solution.

Team Management

Training Management

PERSONAL DETAILS

Name: Rini Sofiya Angelin.A

Father’s Name: Appa Durai. A

Date of birth: 09.01.1995

Gender: Female

Marital Status: Single

Nationality: Indian

Religion: Christian

Languages known: English & Tamil

Hobbies: Watching TV & Reading books

Declaration

I hereby declare that the above given information is true and correct to the best of my knowledge and belief.

Place: Chennai.

Thanks & Regards

RINI SOFIYA ANGELIN .A

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