Patient Care Coordinator
Resume:
LISA BRIGHT
Salinas, CA ***** 831-***-**** ******@*****.***
linkedin.com/in/lisa-bright-94118698
COMPASSIONATE PATIENT CARE PROFESSIONAL
otivated and adaptable healthcare professional with excellent interpersonal skills and ability to cultivate relationships at various levels. Passion for achieving goals and supporting company initiatives. Exploring opportunities to utilize my extensive background and experience in an organization with potential to grow, lead and be an asset.
NOTABLE SKILLS
RELATED COMPETENCIES
Leadership: Ability to instill trust, provide direction and delegate responsibility Adaptability: Ability to adjust to circumstances and think creatively Communication: Ability to listen to others, process information and communicate effectively PROFESSIONAL EXPERIENCE & VOLUNTEER CONTRIBUTIONS
COMMUNITY HOSPITAL OF MONTEREY PENINSULA, Monterey, CA Patient Care Coordinator April 2017- Current
Review pre and post-hospitalization care needs and appropriate patient care
Assess referrals to determine patient admission criteria and coordinate discharge plans
Verification of insurance eligibility and benefits
Facilitate procurement of durable medical equipment
Handle complaints and grievances on behalf of leadership
Lead pilot project to improve efficiency in patient discharge process Senior Administrative Assistant May 2010- April 2017
Greet visitors in person and via telephone
Database management of electronic and physical documentation files
Assist patients, families, and volunteers with coordinating hospice services
Document volunteer activity- including but not limited to scheduling and documentation
Provide leadership, orientation, and training for new volunteers
Coordinate post-care and transportation services for patients with terminal illness
Collaborate with local mortuaries to coordinate decedent transport from facilities M
Written & Verbal Communication,
Exceptional Customer Service, Problem Solving, Cross-functional Collaboration, Relationship Management, Critical Thinking
Lisa Bright 831-***-**** Page 2 of 2
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Cardiac Monitor Technician/Unit Receptionist January 2001- May 2010
Perform continuous surveillance of multiple monitors
Identify significant arrhythmias and/or signs of patient distress and intervenes appropriately
Report abnormal assessment and telemetry findings or changes in physical, mental, and emotional conditions to nursing staff/immediate supervisor and nurse manager
Help patients by responding to intercom requests, obtain needed services from nurses, licensed practical nurses, physicians, aides, and other hospital personnel
Greet visitors, in person or on the telephone; answering inquiries; relaying calls to patients; giving directions; referring inquiries to nursing and physician staff MONTEREY BAY GASTROENTEROLOGY, Monterey, CA
Lab Assistant May 2012- June 2015
Receive and process samples to identify suitability
Prepare samples for testing using various types of laboratory equipment
Perform laboratory testing
Prepare and maintain accurate laboratory records
Label specimens accurately and distribute them to the appropriate department
Perform quality control as directed by the Laboratory Manager
Clean and maintain work area and all lab equipment and supplies Patient Care Coordinator May 2010- April 2012
Obtain medication authorizations from health plans
Help patients apply for medication cost-sharing or discount programs
Collaborate with pharmaceutical representatives for supplies and program education EDUCATION/CERTIFICATIONS
Seaside High School- Seaside, CA High School Diploma- 1996 Basic Life Support (BLS) Certified
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