Mitesh Joshi - MCSE, MCP, MCITP, MCTS, CCNA

** ***** ****, *** *********, CA

Cell Phone # 415-***-****

E-Mail: add8du@r.postjobfree.com

TECHNICAL SUMMARY:

TCP/IP Protocols

LAN/WAN Technologies

Exchange 2016/2010 & 2003

Active Directory & GPOs/GPPs

Drive Image/Deployments

DHCP/DNS/WINS

VPN & RAS

Windows 2016/2012R2/2012/2008/2003

VMware 6.5/5.5 ESXi, VCenter, View VDI

Network Printers

Windows 10/Office 2016/Office 365

Windows 7/Office 2010

EDUCATION:

Western Governors University (WGU)

Bachelor of Science (B.S.) in IT – Network Management

CERTIFICATIONS:

MCSE – Microsoft Certified Solutions Expert (Windows 2012R2)

MCSE – Microsoft Certified Systems Engineer (Windows 2008/2003/2000/NT 4.0)

MCITP – Microsoft Certified IT Professional

MCTS – Microsoft Certified Technology Specialist

MCP – Microsoft Certified Professional

CCNA – Cisco Certified Network Associate

PROFESSIONAL EXPERIENCES:

Lending Club, San Francisco, CA (February 2019 to June 2020)

Systems Analysts (Contractor)

Worked on installation and configuration of Shaw spectrum loan application new releases, updates, & patches into various (QA, UAT, Stage, and Dev) environments on Windows Server Platforms.

Maintained and managed spectrum application in non-production and production environments.

Established and maintained communication with the internal LC developers, engineers, and QA teams to keep them updated with status of their requests and proactively escalating any issues that cannot be resolved within the established timeframes.

Coordinated/worked with Shaw vendor related to any spectrum application new releases, updates issues.

Setup additional test environments for developers, engineers to update spectrum code/bug validations.

Managed & maintained spectrum application groups in Active Directory.

Reviewed spectrum application, splunk, and kibana APM logs to troubleshoot & resolve any spectrum related issues.

Prometheus Real Estate Group, San Mateo, CA (October 2018 to February 2019)

Systems Administrator

Setup, configured and maintain MS Windows (WSUS) Patch Management environment.

Managed, maintained Windows Servers 2016/2012R2/2012/2008R2/2008.

Reviewed existing AD domain environment including local GPOs/GPPs, made recommendations, and converted local GPOs to domain level GPOs.

Deployed and migrated Windows Servers AV from Sophos on-prem to Sophos Center Cloud including setup Sophos AV Server policies.

Gained knowledge and work with Okta Single sign-on, BOX and Cisco Meraki Dashboard cloud-based technologies.

Reviewed 3rd party Windows imaging technology solutions and setup product demos with vendors.

Setup, configured Windows 10 deployment processes using Quest KACE 2000 System Deployment Appliance (SDA).

Provision & setup new users AD accounts, emails and migrate mailboxes from hybrid Exchange 2016 to MS O365 & assigning appropriate MS O365 licenses.

Deactivate term users account process including deactivate/removal of AD accounts, mailbox conversions, and export mailboxes (emails) to PSTs.

Setup, configured shared mailboxes, calendars, and permissions in O365/Exchange.

Managed VMWare 6.5 including creating VMs from templates, editing existing VMs and creating /removing VM snapshots.

H5, San Francisco, CA (December 2017 to March 2018)

IT Systems Administrator (Contractor)

Setup Nessus Tenable full security and light versions of scanner (Hyper-V) VM appliances in multiple AD Domains.

Reviewed Nessus scan reports for Windows servers/workstations in multiple AD domains for high/critical security vulnerabilities.

Part of the remediation team to remediate servers/workstations by pushing settings via GPOs/GPPs.

Reviewed and restructured Windows 10 AD OUs/GPOs.

Clarivate Analytics/MarkMonitor, San Francisco, CA (August 2007 to December 2017)

IT Project Lead/Systems Administrator

Led, planned & implemented DFS (Distributed File System) project with load balance, failover for multiple sites.

Led the implementation of endpoint security tools such as Microsoft Windows ATP (Advanced Threat Protection) and Microsoft SCEP.

Managed VMware virtual environment VMware 5.5 ESXi hosts, VCenter including create/edit templates, clones, and managed VMWare View VDIs.

Part of the planning team of e-mail migration from On-prem Exchange 2010/2013 to MS clouds O365.

Led and planned Windows 10/Office 2016 upgrade project.

Led and planned Active Directory Upgrade Project.

Led and planned decommissioned of legacy Windows 2003 AD servers (Domain controllers) & AD Objects.

Designed and planned Active Directory and OU structure.

Led, planned, and implemented Sophos Anti-virus/Firewall Enterprise project for multiple sites.

Involved in office move project which included AD, DFS replications setup.

Upgraded Exchange 2003 to Exchange 2010 and performed exchange migration related tasks.

Maintained and managed Microsoft Exchange 2010/Exchange 2003 Environment.

Designed and implemented Windows patch management (WSUS) for multiple sites.

Led and planned Windows 7/Office 2010 upgrade project.

Implemented File/Print servers for multiple sites.

Led, Designed and implemented Symantec Anti-virus project for multiple sites.

Planned and implemented workstation OS/applications standard deployments process.

Planned and implemented Symantec BackupExec for multiple sites.

Eze Castle Integration (ECI), San Francisco, CA (July 2006 to June 2007)

Systems Engineer

Involved in design and implementation of Windows network for small to medium sized networks.

Responsible for managing and maintaining multiple clients’ networks.

Built, upgraded and configured Windows 2003 servers.

Responsible for installing, maintaining and managing Windows 2003 Active Directory (AD), Exchange 2003, Blackberry (BES) and Symantec AV servers.

Installed, maintained and managed Microsoft network services such as AD, DNS, DHCP, and SNMP.

Deployed and managed clients’ backup using Backup exec 8.x, 9.x and 10.x.

Troubleshot network, hardware and software related problems.

First Republic Bank, San Francisco, CA (September 2005 to December 2005)

Project Lead (Contractor)

Involved in Windows XP SP2 upgrade Project for the Bank.

Responsible for Image creation and deployment using Symantec Ghost and Microsoft RIS.

Managed and Maintained Windows 2003 servers, RIS server and Ghost Cast Server.

Created and configured Group Policies to standardized domain users and machines settings.

Created Local and Active Directory (AD) GPOs Group Policies for Windows XP SP2 security features.

Kaiser Permanente, Walnut Creek, CA (November 2004 to July 2005)

Windows QA Analyst (Contractor)

Responsible for Quality Assurance of application integration with KP-IT Desktops/Clients on XP/SP2 and Windows 2000 desktops.

Tested & Validated Windows XP/SP2 base images for Dell Hardware.

Collected and analyzed application requirements for Production deployments, QA test environment build out, Test planning, design and execution.

Responsibilities include functionality, regression, and system integrations testing.

Responsibilities include documentation of test cases, configurations, procedures, technical states and changes to the environment.

Distribution and deployment of desktop applications using Tivoli and AD Groups.

Executed manual test scripts using a test case development tool Test Director.

Charles Schwab, San Francisco, CA (September 2003 to July 2004)

Systems Analyst (Contractor)

Responsible for the validation of NT/XP applications and the associated Images, to ensure defined packages/web applications do not adversely impact the desktop.

Performed test deployment for new Microsoft Securities patches for Windows 2000/XP and NT 4.0.

Performed Microsoft patches implementation/configuration using Patch Scanning tools in the Lab.

Maintained Test Lab with latest securities/internet patches, hot fixes on both Windows NT/2000 servers & Workstations.

Performed test for Windows XP/NT software and hardware drivers to verify the compatibility on different types of hardware desktop images.

Distribution and deployment of desktop applications using Marimba Castanet, SMS 1.2, and AD Groups.

Responsible for the Certification and deployment of client/server software.

Managed/Prepared Lab environment for defined test(s).

Performed Interoperability and break-fix test, verifying Windows Install/Uninstall, and Registry.

Identified issues and concerns related to the project testing effort.

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