Syed Uddin

add8d7@r.postjobfree.com

630-***-****

OBJECTIVE:

To obtain a position that will allow me to harness my growth, breed intuition, provide business solutions, and challenge myself within a progressive organization utilizing technical and managerial capabilities.

“Pioneering ahead through integrity, innovation, and intelligence”

SUMMARY:

●Over five years of professional experience in IT

●Extensive technical and management skills with latest industrial knowledge in SaaS

●Experience in analyzing business requirements and implementing them with Salesforce

●Proficient with understanding CRM business processes

●Experience in Salesforce configurations, customizations, and implementation as Administrator

●Excellent communication, interpersonal, and project management skills

WORK EXPERIENCE:

01/2020 – 05/2020 INSURANCE AUTO AUCTIONS (IAA) Westchester, IL

Title: Senior Salesforce Platform Engineer

Tools Used: Salesforce CRM, Data Loader, ServiceNow, Microsoft Suite (Excel, PowerPoint, Word, Teams, Azure DevOps)

Responsibilities:

●Manage, maintain, administer Sales and Service cloud apps of IAA on Salesforce

●Worked as Salesforce Administrator/ Release Manager with various Product Managers for implementing changes on Salesforce CRM

●Assisted and worked on implementation projects of third party apps while collaborating with other development teams

●Performed DevOps functions using Gearset for Salesforce release management

●Communicated thoroughly with QA and Product Managers for post-deployment testing steps through whole lifecycle of the projects

●Utilized ServiceNow for change management process and Salesforce production release purposes

●Created profiles and assigned permission sets as defined by the product managers

●Added new Accounts and update records via data loader by the product managers

●Analyzed and documented Salesforce admin processes on Azure DevOps

01/2018 – 10/2019 ACCENTURE LLP Chicago, IL

Title: Cloud Services Specialist

Role: Salesforce Analyst

Tools Used: Salesforce CRM, data loader

Responsibilities:

●Perform basic Salesforce Administration tasks such as creation and maintenance of custom objects, custom fields,

formula fields, page layouts, validation rules, process builder, and workflows

●Assisted with creation of customized reports and dashboards as requested by users

●Created various profiles, roles, page layouts, and configured the permissions based on the organization hierarchy

requirements

●Performed data migration/bulk data loading into Salesforce using the Apex data loader

●Analyzed and documented different system flows, process flows and workflows

●Maintained users, profiles, and permission sets whenever necessary

11/2015 – 11/2017 TATA CONSULTANCY SERVICES Deerfield, IL

Client: WALGREENS

Role: Analyst, Customer Success

Tools Used: Salesforce CRM, MS Excel, SharePoint

Responsibilities:

●Played the role of Salesforce Admin and Analyst in the team

●Customized Salesforce.com application setup activities and apps to match functional needs of the organization

●Involved in gathering and documenting requirements from users, designed UML and use-case diagrams

●Maintained user access and roles within the application

●Managed Page Layouts, Tabs, Apps, Record Types, and Formula Fields

●Generated and customized reports and dashboards for customer success monitoring

●Utilized SharePoint for all documentation for the organization

●Created templates for testing documents which were set as a standard to follow by other business teams

●Refined documented business requirements resulting in effective evaluation of project priorities

12/2014 – 11/2015 DEVRY EDUCATION GROUP Oakbrook, IL

Role: IT Support Analyst

Tools Used: Salesforce CRM, Windows, Cisco WebEx, G Suite

Responsibilities:

●Troubleshoot numerous technical issues on various platforms and devices.

●Used Salesforce to create and access trouble tickets as well as to track resolution duration.

●Provided information on various features and functionalities that may enhance conferencing experience.

●Provided solutions to customers through various channels including online chat and remote desktop.

●Collaborated with other departments such as Internal Revenue, Accounts Management Team, and Cisco WebEx technical assistance to ensure a concrete resolution for every issue.

●Collaborated with Project Management Team to enhance the ticketing system features for technical agents as well as informing the team the issues faced by clients due to new updates and network compatibility

TECHNICAL QUALIFICATIONS:

●Salesforce Administration: Creating and managing Objects, Fields, Formula Validation, Page layouts, Custom Tabs, Reports, Roles, Role Hierarchy, Profiles, Email Templates, Workflows, Public Groups, Approvals, Custom objects, lookup relationships, junction objects, master-detail relationships

●Salesforce Development: Knowledge and understanding of Apex triggers and classes, Lightning, Data Loader, VisualForce pages, SOQL

●Content Management System: Administering SharePoint for documentation management and collaboration

●Microsoft Office Suite: Highly proficient in Excel, PowerPoint, Word, Access, Visio, Outlook, OneNote, SharePoint, Exchange

●G Suite: Docs, Forms, Slides, Sheets, Keep, Sites, App Maker, Jam Board

● Operating Systems: Linux Fedora, Red Hat, Ubuntu, CentOS, BackTrack6, Windows XP, MS Server 2008/2012, Windows 7, Windows 8, Windows 10, MAC, and Android

EDUCATION:

●Bachelor of Science in Computer Information Systems

DeVry University, Addison, IL

Graduated with Magna Cum Laude honors distinction in June 2015

CERTIFICATIONS:

●Salesforce Certified Administrator

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