Sales Customer Care

Nirisha Malladi **************@*****.*** Mobile: 302-***-****

Over 8 years of total IT experience in functional areas of application system analysis, design, and development in a fast-paced automotive electronics assembly facility and tire facility.

Serve as IT Systems Analyst/Buyer performing complex planning and design of business processes and systems.

Conduct intricate analysis of business goals, objectives, and requirements gathered from cross-organizational boundaries Understating of gathering business Requirements, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.

Create functional and technical specifications, flowcharts, and timelines.

Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.

Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases.

Develop recommendations for enhancements to improve or resolve issues and support business activities.

Includes experience with ASAP methodology - Project Preparation, Business Blue Printing, Realization, Final Preparation, Go-Live and continuous support.

SKILLS

Experience in Extensive Business Analysis experience in all phases of Software Development Life Cycle including requirements gathering, analysis, design, implementation, testing and deployment

Expertise in requirements gathering through direct user interviews, workshops, secondary market research, database analysis etc.

Experienced in facilitating JAD sessions with business users and development teams to drive out detailed business requirements

Proficient in the configuration of Customer master, Material Master (SD), Customer Material Info Record (CMIR), Customer Account Groups and Partner functions using Partner Determination Procedure.

Skilled in writing use cases and functional requirement documents. Also skilled in creating use case diagrams, activity diagrams & state diagrams based on UML Methodology

Business process flow diagrams using MS Visio Skilled in drawing wireframes diagrams to provide easy understanding of the application to SME's, Developers, Testers and Quality Analysis professionals.

consistency

Experienced in applying software engineering methods such as Rational Unified Process (RUP) and AGILE in business analysis

Experienced in gap analysis and impact analysis of software systems and applications

Experienced in writing specifications for system enhancements based on existing legacy system documentation and procedures.

Experienced in mapping data elements for information exchange between systems

Experienced in defining test cases, creating test scripts, analyzing bugs, interacting with QA / Dev teams to fix errors and performing User Acceptance Testing (UAT) Proficiency in using MS Office applications like Word, Excel, Power point, Outlook and project.

Excellent Communication and Organizational Skills. Knowledge on Manufacturing and Warehouse Management processes.

Experience in integration tools such as BMC Remedy, Peregrine, HP Quality Center, JIRA,and Lotus Notes etc..,

Knowledge on change management and project management. Strong team player and ability to work well in a team-environment or as an individual.

TECHNICAL SKILLS:

Programming Language/Software:

C, C++, SQL

OOAD tools:

MS – Visio, MS Project, DOORS

Operating System:

Windows95/98/NT/2000/XP

Testing Tools:

HPQC,JIRA,QtestManager, Remedy,RationalTestManager,HP/Mercury,WinRunner, ServiceNow,LoadRunner, Silk performer (segue), QTP 6.0

Graphical User Interface:

MS Office suite, Adobe Acrobat, MS – Front page

Processes/ Technologies:

Rational Unified Process (RUP), Use Cases, Work Flow and Data Flow, Six Sigma(basic Knowledge)

Office tools:

MS word, MS Excel, MS Access, MS PowerPoint, MS Project, Pivot Tables

Skills:

Perform JAD/RAD sessions

Gathering Requirements

Gap analysis

Communication skills

Use case Analysis

Report writing- crystal report

QA

EDUCATION:

Masters in Information Systems, Central Michigan University, MI

Area of Expertise: SAP GPA: 3.7/4 Dec2012

Bachelors in Computer Science, JNTU, India.

Area of Expertise: Computer Science Engineering GPA: 3.5/4 May2008

PROFESSIONAL EXPERIENCE:

Airbus Helicopters, Grand prairie, TX January’20- April’20

Business Analyst

Captured high level business requirements and scope in the Project Initiation Form

Testing the routing of invoices, payments in Quickbooks for tracking vendors and purchase orders.

Performed business processes and support on Level 2 tickets.

Worked on JIRA Tool, SharePoint sites for resolving the tickets and documentation.

Maintained user documents, created access request forms.

Documented the process documentation from AS-IS to TO-BE and submitted into the developer.

Tested and documented the defects and process documentation in JIRA.

Created test scenarios and worked on JIRA for testing and support. Developed all the business scenarios for 4 levels of testing and UAT testing.

Integration on ServiceNow platform for incident management.

End user interaction on process enhancements.

Assisting in gathering business requirements for the existing application (including enhancements) by Conducting detailed meetings with business users and Subject Matter Experts (SME’s) on various Projects.

End user training before production.

Translated and simplify requirements through the requirements gathering process by performing requirements analysis to document true business needs

Assisted the business stakeholders by providing inputs and guidance into Business Case development

Worked on Project Planning to identify and remediate any gaps between as-is Functional solution operation needs.

Coordinated and supported the delivery of Systems (UAT, Training, and Deployment), by creating of test data and test documentation.

Documented Business Change Requests.

Lehigh Hanson, Irving, TX December’18 to January’20

Sr. Business Analyst

Interacted with business users to identify requirements, scope, and created documentation.

Integration on ServiceNow platform for incident management.

Created Project plans for the deployment using MS Office.

Created test scenarios and worked on HPQC for testing and support. Developed all the business scenarios for 4 levels of testing and UAT testing.

Designed and implemented complex database environments and application solutions to meet performance objectives and business requirements. Solicits, analyzes, and understands end user business requirements to provide integrated solution design.

Ensured maintenance, further development/improvement and quality assurance of Core System of Lehigh Hanson within Financial and Controlling area (including Fixed Assets)

Prepared the documentation (Business Processes description, end-users’ manuals, training docs, testing cases, etc.) of Lehigh Hanson up to date.

Customized the processes and interfaces; conducted related test scenarios

Performed business process monitoring of sales orders, purchase orders and KPI’s

Worked intensively with the clients on requirement gathering, and functional analysis

Facilitated system understanding and created all the testing guides and facilitated the training team to perform required modifications.

Created and tracked the future requirement guide and updated frequent changes for future release

Worked on Janus Interface and created User acceptance test scripts for testing in HPQC

Created and retested the defects in two different environments and reported the testing results to the management team in status meetings

Worked in parallel with the training and change management team to ensure all aspects of change is communicated and handled.

Created, modified the load files that are updated for production, production loss.

Involved in Cutover, Pre go live and Post go live activities.

Provided analytical support to facilities to develop and implement solutions for current and upcoming projects.

Verizon Wireless, Irving, TX

Master Data Specialist November’17 to December ’18

Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements

Performed detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements

Facilitate workshops to collect business requirements.

Map client business requirements, processes and objectives and developed necessary product modifications to satisfy clients' needs.

Designed, customized, configured and tested for go-live for Beas Box and wireless projects.

Identify gaps, issues and work around solutions.

Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems.

Handle changes or emergency transports as needed for high priority issues;

Document functional designs, test cases and results.

Worked on retrieval process using SAP for disconnect on several orders.

Acted as a liaison between the business functions offshore and the technical team.

Hands- on experience in coordinating and negotiating with suppliers to ensure good pricing.

Thorough understanding of quality and delivery protocols in compliance to company

Requirements.

Neovia Logistics, Dallas, TX Mar’15 to November’17

SR. Business Analyst

Assisting in gathering business requirements for the existing application (including enhancements) by

Conducting detailed meetings with business users and Subject Matter Experts (SME’s) on various

Projects.

Entitlement Verification Project manually for Continuity of Business, full dump of the Security and Investigative database with all users and entitlements reviews and audit

Reconciliation system log files of onboarding more than 500 application and Security Reference Data Reconciliation .ead & oversee four ticketing systems & metrics analysis for entitlement requests through, Desktop, Notebook, Tablet, Phone & Cloud device support and adhere to Business Service Level Agreements.

Develop, Create, write, and maintain internal documentation & Process Control Manuals on managed software/ hardware systems & mainframe/web based applications to include SharePoint.

Develop & Implement COB (Continuity of Business, disaster preparedness) off all managed systems & applications for users for Risk & Compliance Assessments.

Global Project Management, troubleshooting end-to-end user error & issues, end-to-end support on variety of applications & software programs to include training & Subject Matter Expert protocol.

Responsible for analyzing, designing, and training system applications and business processes

Communicating and interacting on a regular basis with the project manager and development team

During different stages of the project

Developing business process workflow diagrams via MS Visio to help business users and developers

Better understand the process

Handling SAP implementation for sales and distribution.

Provides analytical support to facilities to develop and implement solutions for current and upcoming projects.

Design and implement complex database environments and application solutions to meet performance objectives and business requirements. Solicits, analyzes, and understands end user business requirements to provide integrated solution design.

Experience in SAP R6 in integration of system by using templates.

Negotiated the best prices and terms which reduced costs in a year.

Develops a methodology for corrugated or packaging Material, understanding the cost and highly skilled in planning, organizing and procuring merchandise.

Demonstrated ability to ensure that the highest quality products are purchased in the facility.

Hands- on experience in coordinating and negotiating with suppliers to ensure good pricing.

Thorough understanding of quality and delivery protocols in compliance to company

requirements.

Developing project plans, source strategies, and requisitioner training matrix.

Conducted feasibility analysis of changes and enhancements by comparison with existing system functionalities while ensuring it meets business requirements.

Created detailed functional requirements from high level user stories (previously BRDs).

Facilitated user acceptance testing via providing demos and coordinated with business teams on sign off activities.

Maintained Agile Project Board including backlog and sprint; conducted daily scrum meetings and sprint activities.

Served as a single point of contact to ensure that customer/client requirements are met by working internally with multiple Application development teams translating business requirements into technical specifications.

Conducted project kick off meetings, requirements gathering sessions with the stakeholders resolving any conflicts among multiple stakeholders. Created work orders to get an initial estimate and finalize budget and timelines for the projects.

Performed technical and non-technical analysis to ensure that the business requirements are met in the most efficient and feasible way and performing impact analysis to ensure that the current functionality is not adversely impacted.

Translated business requirements into technical specifications for the internal and 3rd party developers and lead the JAD (Joint Application Design) sessions to propose, discuss and finalize solution design considering the best possible solution that meets the requirements and also is compliant with the product roadmap.

On boarded new client onto proprietary Order management and Warehouse management systems by designing new interfaces and workflows

Supported integration design, development, and mapping using various protocols and connectivity methods such as XML, FTP, Web Services, and MQ Series.

As an L3 contact for Production issue resolution, was responsible for analyzing root cause of the issue, proposed potential fix for the issue and analyzed its implications on various interacting systems.

Key-role player in the team for negotiation of goods or services.

Performed price conflict resolution, sales evaluation, market analysis and quality review.

Generated reports in MS Excel and Performed cost analysis.

Create several purchase requisitions and released them which converts to the purchase order.

Main team member for performing purchasing activities for any start up facilities all over the

World.

Go-live requisitoner’s for facility startups. Provided training to perform sap Transactions, create

Purchase orders,

Documented RFI methodology in the organization for any capital purchases.

Analyze and report global procurement and perform cost savings in the organization.

Performed enhancements in SAP for vendor master, vendor creation etc.

Team player with strong interpersonal skills and good management skills.

Tenaris, Houston, TX Feb’14 to March’15

Business Process Analyst II

Worked in SD application support role for brief duration. Resolution of regular user incidents, managing the priorities, Service Level Agreements, timely communication, reporting, etc

Timely updating of the client document repository with all the documents related to the delivered projects and enhancements.

Participated in testing and implementation of SAP deliverables

Provided continuing process improvements on SD module including sales order - Back Order processing, fulfillment processing, unit handling in delivery processing, barcoding, labeling, serial number management, claim processing, batch jobs, etc.

Executed and tested the Order to Cash process as per the test scripts.

Worked to design features like pricing, Quantity contracts, Value contracts, listing and exclusion and different billing document types.

Defined and configured Organizational structure which includes company codes, sales organization, sales offices, distributional channels, divisions and plants.

Defined new Sales Document types and Item Categories based on requirements.

Worked closely with the marketing and account receivable departments along with the ABAP team members to gather and verify requirements for the customer master.

Created new Customer account groups, Partner types, access sequences and procedures.

Extensive experience in all phases of testing from integration, Unit, User acceptance and Regression Testing

Also responsible for training and transfer of knowledge to the process owner (Client/Operations side), as well as documentation of SD Issues/Resolution, Alternative Solutions and Training Materials for end users and preparation of Configuration Scripts

Worked on Z reports for analyzing business data.

Trained end users in query execution using SAP OTC

Caterpillar Inc, Peoria, IL Jan’13 to Feb’14

Business Process Analyst

Business requirement Gathering for setting up a new warehouse. Understanding the AS-IS Business Process of the current distribution facility by Interacting with the Key business users.

Analyzing and validating the current process documents, business process documents and process flow diagrams for current releases.

Configured Output types and Output determination Procedures for Different Application areas.

Familiar with Basic SD process (order to Cash).

Extended supporter for OTC GO-Live. Also trained the users during transition to new system.

Testing of the Whole Order to shipment Process Involving Picking Process and Packing Process.

Training the Users for carrying out the warehouse Activities.

Actively involved in walkthroughs and meetings with development team to discuss related issues.

Agile methodology was used throughout the project.

Conducted JAD sessions, Meetings, Teleconferences to gather business requirements from various Stake Holders and SME'S.

Preparing a Blue print of the new warehouse facility as per the business requirements for SAP OTC module.

A System integration lead tester for SAP OTC.

Inventory management (IM): Transfer posting, goods issue & stock creation. Special stock inventory management- Subcontracting, Consignment, Non-stock material.

Automatic account determination, Invoice verification.

Configuration of Warehouse structure, Storage types and put away and Picking strategies.

Involved in configuration and maintaining the QM module related master data including

Inspection Characteristics, Inspection Plans, Sampling Scheme, Dynamic Modification Rule and also worked with Results Recordings, Usage Decision.

Involved in all board meeting of the company to plan and strategize the business models and revenue management tactics.

Performed GAP analysis assessed the as-is processes through user interviews, data collection and analysis, design and evaluation of to-be process solutions.

Created Work Break down structure (WBS).

Involved in curriculum development, training, knowledge transfer, customer care techniques to the team.

Actively contributed in training HOD's and stakeholders on disaster recovery, monitoring and evaluation methods, and backup plans.

Documented the AS-IS and TO-BE processes.

Documented User Requirements, User Interface Requirements, Migration Requirements, Software Requirements Specification, and Requirements Traceability Matrix.

Identified all necessary Business and System Use Cases from requirements, created UML diagrams including Use Case Diagrams, Activity Diagrams, and Sequence diagrams using Microsoft Visio.

Created mock ups and wireframes using MS Visio to help facilitate the conversion of business needs into technical requirements.

Maintained project documents such as the risk management plan, action item list, project benefits list, monthly updates and review with the project manager at regular time intervals.

Actively involved in reporting project updates, managing project resources, conflict resolution and maintaining project deadline.

Worked closely with developers and QA team throughout the entire development life cycle to elicit and manage requirements

Central Michigan University Aug’11 to Dec’12

Graduate Assistant

Teaching Assistant at BIS Department. Taught BIS104 Computers and Society Class to under graduate students

Worked under head of Masters of Science in Information Systems as a graduate assistant.

Managing student data and assisting with new student applications. Working with graduate students in assisting with authorization forms.

Assist in entering data into Student Data Systems (SAP), maintaining database records, compiling and distributing materials to students and maintaining the files.

Responsible for communicating Admission Decisions to Incoming students.

GOOGLE India, Hyderabad Jun’08 to May’10

GIS Business Analyst

Worked on Google maps and GIS tools which help in real time GPS system for all over the world mainly for USA.

Documented and delivered functional specification documents, and assisted architecture analysis and design using rational tools.

Designed and produced mapping output from GIS datasets.

Maintained and updated metadata per project requirements.

Maintained physical changes to GIS databases, applying spatial feature representations.

Performed GIS analysis to determine potential impacts of Superfund sites on human populations and drinking water supplies.

Actively involved in walkthroughs and meetings with development team to discuss related issues.

Responsible to convert all types of geographic data into the ESRI geodatabase format and to document the whole conversion process.

Trained and supervised GIS Interns; supported internal and external map requests for various uses.

Defined and developed data dictionary for the business solution combining AS-IS analysis.

Assist the Project Manager in setting realistic project expectations and conducted project related presentations.

Actively involved in walkthroughs and meetings with development team to discuss related issues.

Involved in the creation and maintenance of the business specification requirement documents, and use case software specification documents.

Used use case diagrams during analysis to capture the requirements.

Defined business use cases and activity diagrams to represent different workflows and associations

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