Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Calgary, AB, Canada
Posted:
June 30, 2020

Contact this candidate

Resume:

.

Dedicated, result oriented and organized recruitment manager. Progressive experience with contract staffing & permanent staffing. Developed evaluation, critical thinking, active listening, and decision- making skills as well as a strong attention to small details. I am known to my colleagues for my quick learning ability, true team player and getting things done throughout my professional journey. I am enthusiastic about building long-term career in Human resource field. I am currently pursuing CPHR to enhance and compliment my existing skill-set.

Strategic Partnership

Staffing and Recruitment

Client Relations / Customer Service

Contract and Agreement

Resource Planning

Strong analytical skills

Excellent teamwork abilities

Employee Relations

Leadership

Quick learner

Interpersonal skills

Communication Skills

Positive Attitude

Due Diligence

Multi-tasking

Adaptable & Self motivated

Talent Acquisition

Software Proficiency

Proficient in Microsoft

office (MS) suite

o MS Excel

o MS Word

o MS PowerPoint

o MS Access

o MS Outlook

o MS Excel VBA

Qualification Percentage Institute/University

Masters-MBA (Finance) (2010 - 2012) 72%

Atharva Institute of Management

Mumbai University, INDIA

Bachalors-BE (Computers) (2004 – 2008) 69%

Vidyvardhini’s College of Engg. & Tech.

Mumbai University, INDIA

Instructor

Company : East west College, Calgary Canada

Feb 2020 – Till date

Currently working as an Instrcutor for two programs Office administration and Business Administration

Teaching modules Human Resource Management, Microsoft Office, Marketing Management, Organisational Behaviour, Business Mathematics etc Human Resource Manager / Recruitment Manager

VEN Consulting INDIA PVT LTD, Bangalore INDIA

Nov 2018 – Dec 2019

Technical evaluation of business / staffing requirements

Forecasting business projections, pursue business opportunities, Client Mining

Client capacity planning, assignment allocations and performance / training assessment

Preparing presentations for clients. Attending client meetings.

Marketing and promoting Company Brand.Presenting reports to management/partners/ clients

Growing and managing candidate pool and database.

Ensure end to end recruitment process from Profile screening, getting shortlists, conducting Interview from client side, candidate selection, Salary negotiation, preparing job offers and Joining.

Guiding team for recruiting /hiring resources using different techniques like gathering references, networking, posting jobs on job different job portals, LinkedIn and other medias

Provided resources to different sectors /technology i.e. Construction, Oil and gas, infrastructure, IT, Telecom, Automotive / Engineering services, Energy, etc

Key Account Manager for 15 accounts / clientss

Responsible for attrition, deliverables, time management, team management / activities.

Negotiations of services, pricing, commercial / contract terms / re-deployment of resource.

Handled a team of 8 recruiters. Single point of contact for Clients / Contractors / Vendors

Worked closely with Director and General Manager of the company to support and drive implementation of key new initiatives, enhance productivity and maximize profitability. Contact

Professional

Summary

Skills/

Software Skills

Education

Experience

Unit 2207, 8th Street 6th Avenue SW Downtown Calgary, AB CANADA 587-***-**** add7n8@r.postjobfree.com

Personal

Information

Assistant Bank Manager (Human Resource and Retail Banking) IDBI BANK LTD, Bangalore INDIA

Oct 2013 – Sept 2018

May’15 – Sep’18 Assistant Manager Human Resource– Bangalore

Managing HR requirements in the Zone

Manpower Assessment & Deployment

Conducting Organizational Training Needs Analysis, Managing the e-learning portal

Assisting in Formulation of HR Policies viz. Promotion, Performance Management, Exit, Employee grievances etc.

Designing the Succession Plan and Leadership Development Initiatives, implementing Employee Engagement & Staff Welfare Initiatives

Oct’13 – Apr’15 Assistant Manager Retail Banking – Pune

Developed, expanded and sustained business relationship with all types of clients with end to end customer service.

Single Point of Contact (SPOC) for high profile customers.

Designated to do presentations to companies.

Verified and assessed authenticity of documents with (Know your Customer) KYC compliance while opening new accounts.

Handled the tasks of managing vault operations and training new recruits.

Efficiently performed and supervised all operational work in the branch.

Solely responsible for carrying out clearing activity of Branch. Executive Corporate Advisory & Junior Analyst

Dorsch Consults India Pvt Ltd, Mumbai INDIA

Feb 20123 – Oct 2013

Detailed analysis of PetroBangla - World Bank funded Project for a Bangladesh state owned oil and gas company.

Strategic entry plan for Bohler Welding Company into other country market.

Assisted Managing Director (MD) in selecting international companies to form strategic alliances.

CPHR (Pursuing) Python and R

NISM : Mutual Fund- IFA (NISM – VA) Tableau

Statistics for Data Analysis Business Analysis and Data Science

Top performer at Ven Consuting

Commercials approval authority given by Director Operations at Ven Consulting

Experienced in banking operations, client relationship management and team management

Retail banking exposure in a rural area

Cross-selling of Third Party products, Public Provident Fund, Government Schemes, National Pension Scheme

Consistently rated ‘Very Good’ (i.e. 2nd from top) in annual appraisal throughout my service at IDBI

Conducting Review and Inter Department meetings of all departments (HR, Operations and Accounts)

MD had delegated Report presentation to clients (Dorsch Consults India Pvt Ltd)

Business case preparation for high value customers. (IDBI Bank ltd and Ven Consulting India)

Represent branch at key review meetings on-behalf of branch manager at Zonal Head-office Gender, Age Female, 34 years

Nationality Permanet Resident – Canada

Languages

(Read/Write/Speak)

English

Interests Music, Sports, Adventure, Cooking

Experience

Certification

Highlights of

Performance

Positions of

additional

responsibilities

Personal

Information



Contact this candidate