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Customer Service Nursing Assistant

Location:
Brooklyn, NY
Posted:
June 29, 2020

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Resume:

Summary of Qualifications

Basic Life Support-Cardio-Pulmonary Resussitation (BLS-CPR) Certified

Certified Patient Care Technician (CPCT)

Certified Nursing Assistant (CNA) training & certification

Creative and versatile individual with 7+ years of experience in the customer service/human resources arena

Excellent communication, organization and multi-tasking skills

Consistently awarded additional responsibilities, with a proven record of achievement in meeting and exceeding customer and employer expectations

Extensively trained in Point-of-Sale operations

Trained in various accounting packages, specifically Cosacs, Cosacs.net and ACCPAC

Customer service training attained from the Grace Kennedy Remittance Service (Western Union)

Professional Experience

Kingsbrook Jewish Medical Center

585 Schenectady Ave

Brooklyn NY 11203

PATIENT CARE TECHNICIAN (EKG/PHLEBOTOMY) AUG 10, 2015 TO PRESENT

Perform venipuncture on patients while following safety standards and guidelines

Identify the correct specimen container for specimen collection

Status labs in Clinicians View and send specimen to the lab in a timely manner

Ensure that patients are safe on their beds and handrails are used when/where authorized

Prepare patients to leave the unit if necessary

Assist in feeding patients

Perform EKG test for patients when ordered in the system

Provide a clean and safe room space

Perform patient care for patients

Answer the call bell/lights promptly

Assist in transferring patients to and from bed to chair, chair to toilet

Adhere to safety and precaution measures outlined by the organization

Follow Infection Control guidelines anf Standard Precautions

Dr. Susan Smith-McKinney Nursing & Rehabilitation Center

594 Albany Ave. Brooklyn, NY 11203

Tel: 718-***-****

PATIENT CARE TECHNICIAN OCT 2012 TO MAY 2015

Ensure that patients are safe on their beds and handrails are used when/where authorized

Prepare patients to go to the dining area

Assist in feeding patients

Provide a clean and safe dining area

Perform denture care for incontinent patients

Assist in grooming patients

Adhere to safety and precaution measures outlined by the organization

Follow Infection Control guidelines anf Standard Precautions

Four Seasons Nursing Home & Rehabilitation Center

1555 Rockaway Parkway • Brooklyn, NY 11236

Tel: 718-***-**** • Fax: 718-***-****

add7ku@r.postjobfree.com

CERTIFIED NURSING ASSISTANT

AUG 2011

Ensure that patients are safe on their beds and handrails are used when/where authorized

Prepare patients to go to the dining area

Assist in feeding patients

Provide a clean and safe dining area

Perform denture care for incontinent patients

Assist in grooming patients

Adhere to safety and precaution measures outlined by the organization

Follow Infection Control guidelines anf Standard Precautions

home health aide

april 2011

Personal Care and Home Health Aide

Courts Guyana Inc.

Guyana, South America

Senior Human Resource Clerk

Mar 2006 – Jan 2010

Ensured that information is submitted to the Accounts Department by pay cycle cut-off

Prepared leave roster

Prepared termination benefits and separation statements

Processed request for replacement staff – temporary and permanent

Provided updates on all staff recruited, separated, transferred, and re-assigned

Assisted in uniform procurement

Arranged accommodations for external staff for training and staff

Prepared job, appointment and disciplinary letters

Courts Guyana Inc.

Guyana, South America

Customer Service Representative/Cashier

Mar 2003 – Feb 2006

Ensured customers understood payment terms and encouraged timely payments

Issued receipts and updated payment cards

Completed Western Union transfer payment to customers

Prepared checks for deposit at close of business

Collected Bailiffs and Collectors fees as required

Monitored payments and encourage customers to clear arrears

Ensured customers were effectively serviced and assisted staff as needed

Courts Guyana Inc.

Guyana, South America

Customer Service Representative

Sept 2002 – Nov 2002

Merchandizing stock

Input data for business transactions

Interviewed customers for credit approval and wrote proposals

Explained terms and conditions of all purchases and promotions

Received and rectified customer complaints and provided referrals when necessary

Caribbean Rice Industries

Guyana, South America

Intern – Accounts Clerk/Internal Auditor

1999

Prepared invoice and wrote business checks

Reconciled accounts when necessary

Verified receipts, invoices and payments

Performed filing duties and other tasks as required

Education

Continuing Education Courses june - August 2011

Daisley II Institute, Inc. 495 Flatbush Av, Brooklyn, New York

Licenced Certified Nursing Assistant (CNA)

February – march 2012

Licenced Certified Patient Care Technician - (CPCT) EKG/PHLEBOTOMY Licensed

Continuing Education Courses april 2011

All-Pro Homecare Agency Brooklyn, New York

Licenced Home Health Aide (HHA)

Continuing Education Courses 2006-2008

University of Guyana Guyana, South America

Certificates acquired in the areas of Supervisory Management, International Relations and Human Resource Management

Diploma in Accountancy 1996-1999

University of Guyana Guyana, South America



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