Summary of Qualifications
Basic Life Support-Cardio-Pulmonary Resussitation (BLS-CPR) Certified
Certified Patient Care Technician (CPCT)
Certified Nursing Assistant (CNA) training & certification
Creative and versatile individual with 7+ years of experience in the customer service/human resources arena
Excellent communication, organization and multi-tasking skills
Consistently awarded additional responsibilities, with a proven record of achievement in meeting and exceeding customer and employer expectations
Extensively trained in Point-of-Sale operations
Trained in various accounting packages, specifically Cosacs, Cosacs.net and ACCPAC
Customer service training attained from the Grace Kennedy Remittance Service (Western Union)
Professional Experience
Kingsbrook Jewish Medical Center
585 Schenectady Ave
Brooklyn NY 11203
PATIENT CARE TECHNICIAN (EKG/PHLEBOTOMY) AUG 10, 2015 TO PRESENT
Perform venipuncture on patients while following safety standards and guidelines
Identify the correct specimen container for specimen collection
Status labs in Clinicians View and send specimen to the lab in a timely manner
Ensure that patients are safe on their beds and handrails are used when/where authorized
Prepare patients to leave the unit if necessary
Assist in feeding patients
Perform EKG test for patients when ordered in the system
Provide a clean and safe room space
Perform patient care for patients
Answer the call bell/lights promptly
Assist in transferring patients to and from bed to chair, chair to toilet
Adhere to safety and precaution measures outlined by the organization
Follow Infection Control guidelines anf Standard Precautions
Dr. Susan Smith-McKinney Nursing & Rehabilitation Center
594 Albany Ave. Brooklyn, NY 11203
Tel: 718-***-****
PATIENT CARE TECHNICIAN OCT 2012 TO MAY 2015
Ensure that patients are safe on their beds and handrails are used when/where authorized
Prepare patients to go to the dining area
Assist in feeding patients
Provide a clean and safe dining area
Perform denture care for incontinent patients
Assist in grooming patients
Adhere to safety and precaution measures outlined by the organization
Follow Infection Control guidelines anf Standard Precautions
Four Seasons Nursing Home & Rehabilitation Center
1555 Rockaway Parkway • Brooklyn, NY 11236
Tel: 718-***-**** • Fax: 718-***-****
add7ku@r.postjobfree.com
CERTIFIED NURSING ASSISTANT
AUG 2011
Ensure that patients are safe on their beds and handrails are used when/where authorized
Prepare patients to go to the dining area
Assist in feeding patients
Provide a clean and safe dining area
Perform denture care for incontinent patients
Assist in grooming patients
Adhere to safety and precaution measures outlined by the organization
Follow Infection Control guidelines anf Standard Precautions
home health aide
april 2011
Personal Care and Home Health Aide
Courts Guyana Inc.
Guyana, South America
Senior Human Resource Clerk
Mar 2006 – Jan 2010
Ensured that information is submitted to the Accounts Department by pay cycle cut-off
Prepared leave roster
Prepared termination benefits and separation statements
Processed request for replacement staff – temporary and permanent
Provided updates on all staff recruited, separated, transferred, and re-assigned
Assisted in uniform procurement
Arranged accommodations for external staff for training and staff
Prepared job, appointment and disciplinary letters
Courts Guyana Inc.
Guyana, South America
Customer Service Representative/Cashier
Mar 2003 – Feb 2006
Ensured customers understood payment terms and encouraged timely payments
Issued receipts and updated payment cards
Completed Western Union transfer payment to customers
Prepared checks for deposit at close of business
Collected Bailiffs and Collectors fees as required
Monitored payments and encourage customers to clear arrears
Ensured customers were effectively serviced and assisted staff as needed
Courts Guyana Inc.
Guyana, South America
Customer Service Representative
Sept 2002 – Nov 2002
Merchandizing stock
Input data for business transactions
Interviewed customers for credit approval and wrote proposals
Explained terms and conditions of all purchases and promotions
Received and rectified customer complaints and provided referrals when necessary
Caribbean Rice Industries
Guyana, South America
Intern – Accounts Clerk/Internal Auditor
1999
Prepared invoice and wrote business checks
Reconciled accounts when necessary
Verified receipts, invoices and payments
Performed filing duties and other tasks as required
Education
Continuing Education Courses june - August 2011
Daisley II Institute, Inc. 495 Flatbush Av, Brooklyn, New York
Licenced Certified Nursing Assistant (CNA)
February – march 2012
Licenced Certified Patient Care Technician - (CPCT) EKG/PHLEBOTOMY Licensed
Continuing Education Courses april 2011
All-Pro Homecare Agency Brooklyn, New York
Licenced Home Health Aide (HHA)
Continuing Education Courses 2006-2008
University of Guyana Guyana, South America
Certificates acquired in the areas of Supervisory Management, International Relations and Human Resource Management
Diploma in Accountancy 1996-1999
University of Guyana Guyana, South America