Stephen Willingham

**** ******** **, ********, ** 80543

Cell 970-***-****

E-mail: add7du@r.postjobfree.com

Summary:

Experienced Telecommunications Analyst. IT on-site technician with a demonstrated history of working in the telecommunications industry. Strong information technology professional. Skilled PBX / Voice Mail System

Skills:

Troubleshooting IT equipment

PC’s, iPhones, iPads

PBX systems

Voice mail systems

Designing cable system

Work Experience:

Comcast

IT On-Site Technician 3 / Senior System Analyst 3/8/1999 – 12/15/2019

Supported Senior Leader Telecom, Video Conference & Technology needs.

I took care of all of the West Division Headquarters Mangers, Directors, Vice President and the President, Blackberries, telephones, TV’s cable boxes and video conferences calls needs

Supported Telecom needs (6,000 people) across 7 sites (including building four new sites), took care of Moves, Adds, Changes and Maintenance

Designed the Video Conference System for Comcast West Division

I thoroughly researched video conference systems including, LifeSize, Tandberg and Polycom before selecting the Tandberg with Codian bridging system, with up to 25 users at one time. I then setup and connected all of the Regional offices in Comcast West Division (Denver, CO, Englewood, CO, Albuquerque, NM, Twin Cities, MN, Portland, OR, Seattle, WA, Sacramento CA. Livermore, CA, Salt Lake, UT). Comcast used the Codian System by Tandberg, and was able to monitor calls from our West Division headquarters. After my successful installation the positive results of using the Codian system, Comcast corporate offices in Philadelphia installed the same Codian bridging system.

I setup the Call Detail Recording system for Comcast West Division Headquarters’ campus. We had four sites and I ran reports for managers and traced calls for users as requested.

From 2016 to 2019 I was the sole IT On-Site technician for the Call Center in Fort Collins, CO with 400 agents.

I Supported 250 Tech-Ops Technician and sales team PC’s, iPhones, iPads

in Northern Colorado and the Colorado Mountains area. If I could not fix the problem remotely, I would travel to the technician’s office. I would be in the tech-ops building once a week to answer questions and trouble-shoot problems. I received my tickets from the help desk. Our response time was between 2 to 8 hours, depending on the type of ticket.

Xfinity stores

I setup three Xfinity stores and one Business Partner store in Norther Colorado.

I programed (imagined) all of the desktop computers and installed the Wyse printers, scanners, credit card readers and IP phones for each work station

I ordered all of the iPhones and Samsung phones for all of the Comcast Mountain State Region (Colorado, New Mexico, Utah and Arizona) Xfinity stores that the sales team used.

Mountain States Data & Communications Services • Arvada, CO

Technician 9/1990 – 3/1999

Maintain Nortel PBX phone system for US West Direct, Remotely and On Site

Maintain NEC 2400 PBX phone system for Merchandise Mart, Denver, CO

Install Mitel key system for hotel in Woodland Park, CO

Telecom On-Site technician for US West Direct, Aurora, CO

Lead technician for installing cable for MediaOne/US West headquarters, Englewood, CO

oSupervised a crew of 12 installing the cabling system for the Media One headquarters

oThe project took about 2 years to complete on 9 floors

Aero Tech, Denver, CO

Technician 8/1989 - 8/1990

Maintained a DACS system for a long-distance company Telecom USA in Denver, CO

Southwest Area Telephone Service, Garden City, KS

Technician 11/1988 – 5/1989

Maintained a Nortel PBX and helped install Intertel Key Systems

Firstel, Englewood, CO 5/1984 – 9/1985

Technician

I installed the NEC 2400 MMG PBX at the Republic Building Denver, CO.

I maintained a NEC 2400 MMG PBX at Saint Joseph Hospital, Denver, CO.

Northern Telecom, Englewood, CO 10/1981 – 5/1984

Technician

Installed PBX system. I started out running the cables to the offices and was promoted to installing the PBX as the Lead Tech on the job sites.

Falcon Communication Malden, CO 10/1978 – 8/1981

Technician

Installed Central Office equipment from Wisconsin to Louisiana.

I worked on the main frame running cross connect wire for new installation

Missouri National Guard 4/1978 – 4/1982

Specialist 4

I was responsible to repair all 155 howitzers, as I was the only one in our company who qualified to do so. I also assisted repair of the small arms and organization of all the tools in our three 2 ton work trucks.

Education:

BS – Telecommunications Hampden State University, 2004

Accounting – Southwest Missouri State University (MSU) 1974-1978

Certifications:

PBX

Northern Telecom SL-1M Installation & Maintenance

Northern Telecom SL-1 Data Base 111

Northern Telecom SL-1 Installation & Repair

Northern Telecom Basic SL-1 Data Base Management

NEC 2400 IMG

Nortel X11 Release 23 Station Moves, Adds and Changes

Nortel Meridian 1 Option 21E-81C Release 24 Installation and Maintenance

Avaya BTC123H – Definity ECS ARS Administration

Avaya BTT250H – Definity ECS csi and si Installation and Maintenance

Avaya BTC124H – Definity ECS G3 Administration with EAS and Vectoring

Avaya BTC158H – Definity Basic Administrator Training

Voice Mail System

Octel 250/350 System Operation & MGMT

Avaya BTT816H – Octel 250/350 Installation and Maintenance

Key System

Intertel GX Installation

Intertel 2460 Installation

Intertel 2465, 616,1232, GLX Installation

Norstar Meridian 1988

AT&T Merlin 1988

Other

Introduction to Cisco Networking Technologies

PowerPoint 2007 Level 1

Excel 2003 Level 2

Excel 2003 Level 3

TrueNet Certified Cabling System

Access 97 Boot Camp

Local Area Network CBT

Krone “Category 5” Product

References available upon request

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