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Customer Service Manager

Location:
Charleston, SC
Posted:
June 30, 2020

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Resume:

*

Craig “CJ” Hansen

*** ********** **** ***

Charleston, SC 29414

add723@r.postjobfree.com

(505) 288–0169

Skills:

• Goal driven and superb leadership skills

• Excellent written and verbal communication skills

• Customer focused

• Ability to make appropriate decisions in a concise manner

• Proven history of being able to balance competing priorities and tight deadlines

• Developed a reputation for quality of work and timely completion of projects

• Strong problem solving and negotiating skills

Education:

• Master of Business Administration, New Mexico State University –2020

• Bachelor’s Degree in Business Administration with a minor in Marketing and Management

(National Honor Society of Leadership and Success), New Mexico State University – May 2019 Experience:

Anastopoulo Law Firm (Charleston, SC)

Paralegal May 2019 – Present

• Conduct and provide research and data analysis to attorneys

• Use critical thinking to identify/define problems, collect data through field notes and formulate next steps

• Project management, performance management, meeting deadlines; documenting actions; analyzing case information/case management

• Collaborate with a global network of legal professionals

• Manage budgetary controls with attorney, clients, and providers

• Prepare case summaries and materials for mediation conferences; preparing pleadings; monitoring and obtaining discovery responses; leading case reviews

• Create discovery requests, including those for production, interrogatories, admissions, draft, and prepare trial documents

• Prepare pleadings according to the customer’s case

• Excellent interpersonal and customer facing skills with clients, attorneys, court personnel, law clerks, and judges

• Proficient with Microsoft Suite and Outlook Calendar

• Experience with Trial Works, Clio, and Westlaw applications Law 4 Small Business, P.C. (Albuquerque, NM)

Paralegal/Office Manager June 2017- May 2019

• Management day to day operations of the firm

• Developed professional development materials to improve systems

• Provided legal and management support to the firm 2

• Generated correspondence and legal documents, such as Business Contracts and Corporate formation documents for LLC and Corporation formations

• Conducted legal research and strong customer service skills

• Managed cases; inputting information into file database and case management software

• Apply analysis in developing cases by client contact of those involved in the case; scheduling depositions; preparing and forwarding summonses and subpoenas; drafting complaints; preparing responses to opposing counsel; generating status reports

• Managed case costs and balances with attorney, clients, and providers

• Supported case preparation with case summaries and materials for mediation conferences; prepared pleadings; monitored and obtained discovery responses

• Developed discovery requests, including those for production, interrogatories, and admissions

• Created reports to prepare attorneys for trials

US Eagle Federal Credit Union (Albuquerque., NM)

Teller Supervisor August 2015 – June 2017

• Processing cash and check transactions

• Assisting clients with banking needs

• Training new hire employees

• Implemented and department policies and procedures

• Ensured due diligence procedures were followed in regard to suspicions activities of large currency transactions

• Monitored and reviewed credit union security procedures and controlled access to vault and teller cash drawers

• Assisted tellers when balancing problems occurred using knowledge of common errors

• Prepared and issued work scheduled deadlines and duty assignments to teller staff

• Promoted the credit union’s products and services by consistently cross – selling at every opportunity

• Demonstrated flexibility and willingness to take on new roles and responsibilities to help with the overall operations and performance of the credit union Albuquerque Police Department (Albuquerque, NM)

Police Service Aid August 2014 – August 2015

• Interact with citizens regarding police matters

• Responsible for police reports, responding to calls for assistance by police officers, investigating motor vehicle crashes, and issuing traffic and parking citations for infractions

• Interact and assist arresting officers and supervisors

• Receive and process motor vehicle accident reports; perform vehicle inspections, and impoundments

Big 5 Sporting Goods Department Store (Albuquerque, NM) Sales Associate September 2012 - August 2014

• Assist, develop, implement, and supervise personnel in all aspects relating to team/individual sports. Provide guidance, training, and motivation to staff.

• Work directly with customers assisting with purchases

• Provide information on warranties, financing, exchanges and delivery options

• Merchandising

• Coordinate stock inventory and requisition of new stock



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