CURRICULUM VITAE

MUTUA MULANGA

Digital Financial Services Specialist

Email: add6xi@r.postjobfree.com

Mobile: +254-***-******

https://www.linkedin.com/in/mutua-mulanga-03a24a27/

CAREER AND PERSONAL OBJECTIVE

I am a resourceful specialist who is result-oriented, innovative and an enthusiastic team player conversant with over twelve years of quality experience in digital financial services, research, product development, business analysis, banking, project management and a genuine interest in working with the lower income segments of the population. These skills are complemented by my well-honed interpersonal and communication skills, ability to work under pressure and meet deadlines and willingness to learn new skills and undertake further training.

WORK EXPERIENCE

July 2013 – Dec 2017: FSD Kenya (Retail Innovations) Position: Project manager

●Scoped for appropriate opportunities by analysing market needs to prioritize FSD’s digital innovations work

●Technical assistance and partner management for the refinement of M-Shwari (Toboa project)

●Managed the final process of developing M-Akiba

●Project manager and technical lead in developing a digital studbook for Agrilife ltd

●Evaluation of Century MFB Mazao product

●Managed a digitization project for farmers data in partnership with FarmDrive

●Managed a project with an agrovet franchisee experiment with FarmShop

●Managed the development of a health financial solution with CarePay for women

●Project manager for an agriculture scoring model for Equity bank customers

●Managed a study on an efficient staff recruitment process for SMEs

●End of project evaluation of FSD Kenya’s Digital Financial services department

●Many other projects and partnership management for financial institutions, regulatory authorities, telcos, fintechs, consultants and other major players involved in digital financial services

●Reporting within the project including management reports

●Procurement, contracting of consultants and project budgets

Sep 2012 – July 2013: FSD Kenya (Centre for Branchless Banking) Position: Project manager

●Scoped for appropriate opportunities by analysing market needs to prioritize FSD Kenya’s Centre for Branchless Banking needs

●Technical lead in multiple applied research projects

●Project manager for the research in developing, launch and onward support of M-Shwari

●Managed the conducting of the Financial Diaries research

●Technical lead in the research in the development of M-Akiba

●Led the research for the establishment of Pesalink

●Project manager in the research and development of PayPlan, a mobile eWallet

●Project coordinator for a research on consumer understanding of using bank cards to shop

●Partnership management for financial institutions, regulatory authorities, telcos, fintechs, consultants and other major players involved in digital financial services

●Many other projects and partnership management for financial institutions, regulatory authorities, telcos, fintechs, consultants and other major players involved in digital financial services

●Reporting within the project including management reports

●Procurement, contracting of consultants and project budgets

Jan 2011 - Aug 2012: Equity Bank Ltd Position: Research Analyst

●Developed channel based savings products under the Gates Foundation supported GAFIS project

●Piloting and subsequent launch of new savings products

●Market entry feasibility studies for Tanzania & Rwanda for Equity Bank

●Market feasibility studies for new branches in Kenya

●Image and brand analysis for Equity Bank

●Customer and agent satisfaction study and strategy development for the agency model for the bank

●Developed a customer & channel satisfaction measurement and management (CCSMM) tool for agency banking

●Small and medium enterprises/corporate strategy for the bank which led to opening of supreme branches for high net worth customers

●Market research on market trends to identify gaps in the market

Sep 2008 - Dec 2010: Equity Bank Ltd Position: Special Projects Officer

●Provided business analysis and administrative support to technical project staff to enable them meet project goals, objectives and targets

●Collected and analysed data which informed the bank’s business requirements

●Implemented an automated credit system for the bank with embedded risk controls

●Identified key monitoring and evaluation areas as well as development and testing of financial analysis tools for the new credit system

●Developed policies and procedures for the bank’s new credit system

●Trained all bank staff on the new credit systems in Kenya and Uganda

Sep 2008 - Dec 2010: Equity Bank Ltd Position: Credit Officer

●Loan appraisals for branch clients

●Offered financial advice and coaching to the bank’s clients

●Established procedures to ensure credit risk is appropriately assessed and controlled

●Managed the business relationship of a portfolio of intermediaries while growing a high-quality loans book

●Reviewed the loan portfolio on a regular basis and gave recommendations on areas of improvement or remedy

●Monitored the market and competitor activities to increase opportunities for new customer acquisitions which enhanced market share for the bank

●Prepared credit reports

●I offered basic IT support to the branch

OTHER EXPERIENCE

May 2017 - September 2017: Bank of Uganda Position: Consultant

●Technical & financial feasibility study for the use of the mobile channel as a Platform for investing in government securities

January 2016 – December 2017: FSD Kenya savings group Position: Chairman

SELECTED PROFFESSIONAL TRAININGS

●Making markets work for the poor (M4P) course (Springfield Centre) – Cape Town, 2016

●Professional writing course – FSD Africa, 2016

●Human Centred Design method – IDEO.org, San Francisco, 2013

●Marketing Metrics seminar – Chartered Institute of Marketing, 2012

●Customer & channel satisfaction measurement and management (CCSMM) systems training, MicroSave Kenya, 2011

●Pilot Testing planning for new products, MicroSave Kenya, 2011

●Qualitative Methods for conducting Market Researches, MicroSave Kenya, 2011

●High Impact Presentation Skills & Trainers Course – Intex Customer Services, 2008

BLOGS

●http://fsdkenya.org/author/mmulanga/

EDUCATIONAL BACKGROUND

May 2011 - To Present: University of Nairobi Master of Arts in Economics

Aug 2001 - Oct 2006: Egerton University B.A in Economics & Sociology

Oct 2009 – Mar 2011: Kenya Institute of Management Diploma in Project Management

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