Customer Service mobile Technician
Resume:
Robert F. Banalan
Mobile
Address
Al Safadi Bldg. room 101 1st floor
Murraqabat, Deira,Dubai
Email address
************@*****.***
About Me
DOB & PLACE:
April 03, 1976
Manila Philippines
Height:
5’7 1/2(174cm)
Passport No: EC6896213
DOI – March 03,2016
DOE - March 02, 2021
Visa Status :
Residence Visa
July 01, 2020
Marital Status
Married
Nationality:
Filipino
Language:
Tagalog, English, Arabic
References are furnished upon request
Education
College
Asian Institute of Maritime Studies
BSMT- Bachelor of Science Marine Transportation 1995
Philippine Maritime Institute
Basic Seaman Course 1996
Executive Technical Consultants Trade Test and Training Center 2002
Competency Summary
Experiences:
Mobile technician
Customer Service
Store keeper
Company Driver
Skills:
Must have above average comprehension skills to follow medium complexity instructions in cell phone repair. Must have computer proficiency, both hardware and software and peripheral device used in the repair of cell phones
Express excellent personal presentation and grooming disciplines that will reflect and complement the highest standards of the company.
Certified Cell Phone Technician
Career History
GIBRALTAR TECHNOLOGIES LLC (former HCL TECHNOLOGIES LLC. SAMSUNG SERVICE CENTER 2016– 2020
Dubai and Abu Dhabi, UAE
Cell phone Technician / Customer Service/
Conducted repairs on cell phones brought in by customers to the shop
Trained newly hired technicians for repairing cell phone units
Referred to cell phone manuals to ensure the repairs done to the units are accurate
Informed customers on the warranty provided for the cell phone unit repaired
Analyzed the problems of the cell phone units before proceeding with the repairs
Examined cell phone units and observed operation until an initial suspicion is develop to open up the unit and performed further checks using electronic hand tools and prescribe tester
Determine parts to be replaced and provide cost estimates to the clients prior to starting any work
Update client on the progress of troubleshooting
Maintaining the complete and accurate inventory of the stocks / spare parts
Aptec Mobile LLC SAMSUNG SERVICE CENTER 2014 – 2016
Dubai and Abu Dhabi, UAE
Cell phone Technician / Customer Service/
Meet with customers to determine the problem with the phone probable causes and type of repair needed
Set up and perform atests to insure product's repair and/or work performed is in conformance with prescribed quality standards
Analyzed the problems of the cell phone units before proceeding with the repairs
Troubleshoot problems in the phone’s programming to find error
Update client on the progress of troubleshooting
Maintaining the complete and accurate inventory of the stocks / spare parts
Silver Electronic 2011 -2014
Dubai and Abu Dhabi, UAE
Cell phone Technician / Shop in charge
Referred to cell phone manuals to ensure the repairs done to the units are accurate
Analyzed the problems of the cell phone units before proceeding with the repairs
Examined cell phone units and observed operation until an initial suspicion is develop to open up the unit and performed further checks using electronic hand tools and prescribe tester
Determine parts to be replaced and provide cost estimates to the clients prior to starting any work
Update client on the progress of troubleshooting
Maintaining the complete and accurate inventory of the stocks / spare parts
Al Shabah Telecom Service Center Year 2007 -2011
Riyadh, KSA
Cell phone Technician / Sales associate
Carries out proper fault diagnosis to improve the quality of the phone
Carries out repairs on mobile phone to improve the phones’ productivity
Making repairs and keeping customers informed about service provided by the company including the warranties and after sales services
Tornado Mobile service Center Year 2005 - 2006
Amman, Jordan
Cell Phone Technician / Sales Associate
Responsible to diagnose of mobile defect and shall perform mobile phone troubleshooting and repair of all different kinds of mobile phones.
In charge of products sale promotion and advertisements.
To meet or exceed the product and quality goal and perform other duties and responsibilities as required to fulfill my job
Al Shabah Telecom Service Center Year 2002 - 2004
Riyadh, KSA
Cell Phone Technician / Sales Associate
Have good knowledge and experience with soldiering equipment used for chip component
Knowledge of operating different types of mobile phone
Mega Cellular Network Year 2000 - 2002
Philippines
Cell phone Technician / Sales associate / Company Driver
Date:
To: The HR Manager
Subject: Application for the post of Cellphone Technician / Customer Service
Dear Sir,
I Robert F. Banalan would like to submit my detailed Curriculum Vitae for the post of cellphone technician / customer service / sales associate in your esteemed organization. The qualities and experience you need would closely match to the once I have.
I have 20 years of experience which have enriched and update my knowledge in hardware and software and technical support application. I’m sure my skills and knowledge would be useful to you right away.
As you can see from my detailed curriculum vitae attached, I feel that my experiences and skills I have gained through years would definitely meet up with your expectations. I am confident that I would make significant contribution to your professional team.
I would very much look forward for a personal interview to discuss my qualification and experience.
Yours truly,
Robert F. Banalan
Applicant
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