MahmoudAliMohammedAbdEl-Samad
Phone:012********
Address:MalakHafneNassefSt,El-Mandara,
Alexandria,Egypt
E-mail:add69t@r.postjobfree.com
PersonalDetails
Nationality:Egyptian
Gender:Male
Dateofbirth:3/7/1993
Status:Single
Militarystatus:Completed
WorkExperience
ReceptionistatPlazaHotelfrom1/6/2019tillnow
Greetclientsassoonastheyarriveandconnectthemwith
theappropriateparty,Makecheckinandcheckout
processandSupplytheguestwiththeinformationabout
thehotel.
Answerthephoneinatimelymanner
anddirectcallstothecorrectoffices.
Createandmanagebothdigitalandhardcopyfiling
systemsforallpartners.
Maketravelarrangementsandschedulemeetingsbased
onallpartners’itineraries.
AssistantTransportationatAramexCompanyfrom
1/8/2018till1/10/2019
Executetransportationassistantdutiestothefreight
department.
Assistinloadingandunloadingoperationsofgoodsata
transportdepartment.
Assisttransportationdepartmentinmanagingand
coordinatingshipments.
Resolvecustomerissuesrelatingtotransportationoftheir goodsandproducts.
ReceptionistatSheratonMontazahHotelfrom
1/7/2018to20/2/2019
Greetclientsassoonastheyarriveandconnectthemwith
theappropriateparty,Makecheckinandcheckout
processandSupplytheguestwiththeinformationabout
thehotel.
Answerthephoneinatimelymanneranddirectcallsto
thecorrectoffices.
Createandmanagebothdigitalandhardcopyfiling
systemsforallpartners.
Maketravelarrangementsandschedulemeetingsbased
onallpartners’itineraries.
AdminAssistantAtInnoveraCampanyforInteractive
EducationTechnologyfrom12/9/2017to30/6/2018
Makeoffersforourcustomers.
SendandreceiveE-mails.
Prepareactionplansandschedulestoidentifyandgetour target.
Preparemeetingsforthemanager.
CustomerServiceatCrystaltravelandTrogilstravel
agenciesfrom1/5/2014to1/6/2016
Presentandsellthecompanyservicestocurrentand
potentialclients.
Prepareactionplansandschedulestoidentifyandgetour target.
Establishandmaintaincurrentandpotentialclients’
relationship.
Getdataaboutpotentialclients.
Makingoutboundphonecallstoofferourdifferent
services.
F&BServiceatSheratonMontazahHotelfrom
1/9/2012to1/4/2014
Knowtheguests’needsandprovidethem.
GetenoughknowledgetoworkinF&Bservices.
Getenoughknowledgeaboutwellhospitalityandhowto
wowtheguest.
University:FacultyTourismandHotels,AlexandriaUniversity. Major:HotelandResortsmanagement.
Graduationyear:2015
Grade:Good
Skills
Verygoodatmarketingskills
Timemanagement
Customerservice
Dataentry
Workunderpressure
Problemsolving
Excellentatword,excelandpowerpoint
Courses
ICDLfromUNESCO
ComsysfromAlexandriaUniversity
Languageskills
Arabic:fluentinboth“spoken&writing”
English:fluentinboth“spoken&writing”
German:A1/4