Kenneth Cortavarria

Simsbury, CT

Email: add641@r.postjobfree.com Phone: (860) 331- 9949

LinkedIn Profile: www.linkedin.com/in/kcortavarria Project Manager & Sales Manager

Sales Management Team Management

Project Management Time Management

Customer Service Customer Negotiation

Conflict Mediation Data Analysis

Degrees: BS, Biology, Central Connecticut State University (2018) Languages: English, Spanish

Technologies: Salesforce, Workday, Kronos, MS Excel, MS Word Industries: Retail, Automotive Sales

WORK HISTORY

Sales Manager, CarMax, Hartford, CT (2019-2020)

● Led a team of 6-8 sales associates to consistently provide exceptional customer service, generating an average profit of $150,000 monthly.

● Analyzed weekly, monthly, and quarterly reports to manage to the individuals’ metrics regarding vehicle sales, credit and finance applications, extended warranties, accessories, and customer survey scores.

● Provided continuous feedback and meaningful coaching to improve and maintain an excellent customer experience, driving sales from 20+ associates.

● Selected, hired, and on-boarded 10+ world-class sales professionals who were prepared to provide a high level of customer service and sales.

● Effectively addressed concerns, complaints, and grievances from customers and associates.

Senior Sales Consultant, CarMax, Hartford, CT (2013-2019)

● Assisted 100+ customers monthly, providing first-rate customer service, while utilizing professional selling principles and guiding the interaction towards vehicle sale, car purchase, or vehicle service.

● Continuously reviewed metrics and utilized company tools, resources, literature, and feedback from both managers and peers to develop personal sales acumen.

● Awarded quarterly “Store Champion” in 2018 and again in 2019 for high performance.

● Produced the store over $1.2 million in profit on vehicle sales based off average profit per unit.

● Established and maintained authentic relationships with over 1000+ customers, creating an extensive book of business which drove referrals and repeat business. EDUCATION

Bachelor of Science, Biology, Central Connecticut State University (2018) ADDITIONAL EXPERIENCE

Volunteering

EMT Volunteer, WVAA, Wethersfield (2017-2018)

ER Volunteer, Hospital of Central Connecticut, New Britain (2016-2018) Dog Walker, Connecticut Humane Society, Newington (2015-2016)

Certifications

EMT-B, NREMT (2016-2018)

CPR/AED, American Heart Association (2016-2018)

Unrelated Work Experience

Crew Trainer, McDonalds, Hartford, CT (2012-2013)

● Provided quick and accurate service to 100+ customers per day at the front counter and drive thru lane.

● Trained and supervised 5+ new crew members, ensuring they followed proper protocol in terms of order taking, customer service, and secondary duties.

● Maintained a clean and safe work environment following OSHA guidelines.

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