CURRICULUM VITAE

Sonali Sur (Mukherjee) North Station Road, Sengarden,

EMAIL ID : add3yt@r.postjobfree.com 2nd Street, House No.22,

CONTACT No. : 098******** P.O. Agarpara,

KOLKATA 700 109

PROFESSIONAL QUALIFICATION:

Pursuing 2 yrs. Graduate Diploma in Materials Management from Indian Institute of Materials Management.(Papers include HRM, Financial Mngmt, IT, Purchase, Business Law, International Trade, Operations Mngmt, Strategic Mngmt, Inventory Mngmt, Logistics Mngmt, Packaging & Distribution etc.)

EDUCATIONAL QUALIFICATION:

Passed B.A (Hons.) in History in the year 2000 from Calcutta University.

Name of the School

Examination

Year of Passing

Division

Percentage

Subject

Holy Child Girls’ High School

Madhyamik

(W.B.B.S.E)

1994

1st Division

67.11%

General

Higher Secondary

(W.B.C.H.S.E)

1996

2nd

Division

50.5%

Humanities

Sivanath Sastri College

B.A (Hons.)

Calcutta Univ.

2000

2nd

Class

44.25%

History (Hons)

VOCATIONAL QUALIFICATION:

Have done a 1 Yr.Certificate Course in Secretarial Practice (Shorthand, Typing, Filing, Various Office process & procedures,Operations of various Office Equipments) from Regional Vocational Training Institute under Govt. of India, Ministry of Labour.

Have done a 1 Yr. Diploma Course in Computer Application (MS-Word, MS-Excel, MS-Access, Power Point, Internet and E-mail).

WORK EXPERIENCE: More than Twelve years in total.

Current Organisation : Working in Amazon Development Centre as a Virtual Customer Service Executive from February, 2020.

Job Profile

Resolving the queries of the international as well as the domestic customers’ of the world’s largest e-commerce site via E-mails and phone calls.

Last Organization : Worked in a state govt. undertaking West Bengal Infrastructure development Finance Corporation as Record & Store Keeper on contractual basis from December 2017 – August 2018.

Job Profile

Maintaing the record room of the organization and keeping a track on movement of files.

Inventory management – Office Stationery, pantry, tea/coffee and housekeeping material & supplies

Assist the Commercial Manager with drafting of various Purchase orders

Assist the Commercial Manager with the process of renewing AMCs of various equipments and devices

Assist the commercial manager with the process of registering and maintaining all the Fixed Assests of the corporation.

Assist the Commercial manager with the making of various reports as and when necessary

Prior organizations:

Worked in Medfin India Pvt. Ltd.(A Cognizant company) from May 2016 to May 2017 as a Process Associate in Mediclaim Denial Management Team.

Job Profile :

Detecting the defects on the claims filed to insurance companies

Investigate all the relevant documents (member information, claim information etc.)

Refile the claims on behalf of the providers/ hospitals

Worked in Wipro BPO Ltd. from December 2011 to October 2015 as a Senior Process Associate.

Job Profile :

Transaction processing for a USA health insurance company (United Health Group) which includes mediclaim settlement, adjustment and payment finalization.

Worked in a courier service company, Skynet Worldwide Express as a Customer Service Executive from Feb, 2011 – Dec, 2011.

Job Profile :

Co-ordinating with various domestic and international locations through e-mail and phone calls for speedy delivery of couriers.

Maintaining the petty cash of the branch.

Manage some front desk as well as admin jobs.

Worked in Xploretech Services Pvt. Ltd from April 2010 to November 2010 as a Back-office Associate.

Job profile :

Online order processing of Dish TV, Internet, Landline and Wireless for a USA telecom giant AT&T.

Worked in Wipro BPO Ltd. (Kolkata) from April 2007 to May 2009.

Joined as a Process Associate and got promoted to Level 2 position as a Quality Analyst after 1yr through IPP (Internal Process Posting) Exam.

Job profile :

Auditing the paid claims and doing the error trend analysis

Preparing internal as well as external quality report.

Worked as a Customer Care Executive in Kankei (Business Partner of Hutchison Essar Ltd presently known as Vodafone) in domestic inbound voice process from February 2006 to March 2007.

Job profile :

Receiving inbound calls from the customers and assisting them in solving their queries

Documenting the customers’ concerns and forwarding those to the appropriate departments for resolution.

Worked as a Phone Banking Executive for more than 2years (from June 2003 – February 2006) with channel partners of Private sector Banks (Citi Bank, HDFC Bank)

Job profile :

Making outbound calls from the Bank’s existing database for the purpose of cross selling loan products

Counsel the customers coming from Netbanking and Phonebanking channels

Appraise the loan eligibility of the prospective customers as per the standard (FOIR & IIR) calculation set by the bank.

GAPS :

Aug. 2001 – June 2003 : Studying Master’s in Modern History from Burdwan University, passed Part I examination in 2002.

May 2009 – March 2010 : Looking for a day shift job in non-BPO sector.

Sep.2018 – Jan 2020 : Doing Management Diploma from IIMM

STRENGTHS:

Good communication skill and inter personal skill.

Good negotiation skill and convincing capability.

Good keyboard skill

Detail-oriented and strong analytical skill.

Adaptable in nature.

Love challenges and responsibilities.

OBJECTIVE:

To achieve success in both professional and personal life by means of working enthusiastically, diligently and honestly.

OTHER DETAILS :

Date of Birth : 27th December, 1977

Gender : Female

Marital Status : Married.

Languages Known : English, Hindi and Bengali.

Expected Salary : Negotiable

Notice Period (If Any) : Negotiable

Current CTC : 2.07lac/per annum

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