PROFESSIONAL SUMMARY

●Over nine years of experience in SDLC, particularly in Testing and Quality Assurance aspects of several web based, client server applications and Point of Sale (POS) applications,CRM .

●Worked with Back office CRM -SIEBEL, Sales force, Web Portals.

●Worked with AT&T.com, E- retail,AT&T on Mobility, Digital Life (Home Security System), U-Verse projects, in Middleware and Front End testing, Web applications, Device testing, and E-commerce.

●Tested Opus Mobile retail application on the iPad device, Android.

●Mobile testing on IOS and Android.

●Experienced in testing with both Waterfall and Agile Methodologies.

●Four years of total experience in Amdocs Enabler A/R, Billing and CSM modules

●Proficient in Mercury test tools – Quality Center (12.0) Administration, QTP (8.0) Load runner etc.

●Excellent ability in understanding task priorities and criticalities; ability to plan, schedule and deliver within the project deadlines.

●Proficient in manual testing and analysis with various applications and tools.

●Extensive experience in - Functional, Regression, navigational, GUI and cross browser, smoke testing, at the browser level, end-to-end business scenarios, load/performance, security, recovery, multi-platform and black box testing.

●Worked on QTP as Automation testing tool to execute Test cases.

●Proficient in understanding and implementing standards, procedures and methodologies.

●Good communication and documentation skills. Quick learner and a team player.

●Experienced in all phases and contexts of testing – System Acceptance, Automated & Manual, Functional, Integration, Regression, and User Acceptance(UAT).

TECHNICAL SKILLS:

●Testing tools: HP ALM, QTP, Test Director, WinRunner,

JIRA, SFTP, MFTP,SOAP UI

●IBM TDP (Technology delivery Platform)

●O/S: Windows – XP, NT, and 98; UNIX, and MS-DOS.

●Languages: VBScript,NET, JavaScript, HTML, SQL, PL/SQL, TOAD, JAVA, J2EE.

●Databases: Oracle, MS Access, SQL Server.

●Other tools: Word, XL, Visio, PowerPoint, MS-project, SharePoint.

WORK EXPERIENCE:

Project Description:

Sirius XM offering unparalleled audio entertainment and data services in vehicles, Sirius XM is uniquely positioned to offer end-to-end telematics services. With the addition of Connected Vehicle Services, Sirius XM will provide connected vehicle services to a host of major automotive manufacturers -- including Subaru, Acura, BMW, Honda, Hyundai, Infiniti, Lexus, Nissan and Toyota. Sirius XM's offerings will include safety, security and convenience services for drivers and end-to-end, turnkey solutions for automakers.

Responsibilities

As a QA Analyst, responsible for application testing of Connected Vehicle & telematics services offered for the OEM’s of SiriusXM. ZOURA is used as billing subscription management tool for creating new services, Web portals used to create subscriptions, Run the factory feed and Device feed files through SFTP to make sure file processing is working as expected.

●Involved in all phases such as requirements collection, design and analysis of the customer subscription quality assurance testing Project “MY21 ” in Back office as well as ZUORA

●CPS represents a specific telematics capability with its associated front-end, back-end, CRM and other necessary business and operational supporting functions. Examples 'Automatic Crash Notification', Car Finder', 'Remote Door Lock/Unlock' and 'Concierge Full' services. Order provisioning & Fulfillment, Customer Profile & Billing application scenarios

●Tested the functionality of ZUORA tool, a subscription management application for Accounts management, Order details, creating Rate plans, Bills of the customers.

●Understand the SiriusXM business process, created test cases, test scenarios and test scripts for new subscriptions

●Thoroughly tested the functionality of subscription of all Packages, Products and Services, Cancellations and up to Provisioning, de-provisioning of different OEM models provided by business

●Used Rest services (APIs) for requesting API’s (CPSDB) to create & cancel, Goodwill offers, Promotions and Preview of all subscriptions

●Creating a package under telematics service, products and variants. Tested eligibility data by using VIN

●Followed Agile/Scrum process, attending meetings like sprint planning, Product Backlog refinement and Retrospective with all the developers and PO

●Checked and validated AWS logs for verifying audit transactions of provisioning vehicle services

●Responsible in preparing Test Plans, test scenarios, Test cases in a detailed manner

●Documenting Test cases, Logging and Resolving Issues by interacting with developers

●Experienced is working onsite and offsite development teams

●Used JIRA tool for project management and Defect tracking

●Used SIEBEL CRM for Account validations

●Test case creation and execution using Quality Center

●Providing user Demos within the sprint for story Acceptance

●Technical communications with internal team using Slack Channel

●Confluence used for sharing all requirement docs and business guidelines

Environment – Zuora, Sales Force, SIEBEL JIRA, SFTP for file transfer, MFTP,SOAP UI,MySQL Work Bench, DB visualizer, Confluence, Slack, Amazon Web Services (AWS)

1. AT&T- Mobility, Richardson, TX July, 10 to July,18.

Role: QA Analyst

Project #1: AT&T Mobility PVT-Production Validation Testing

As part of the Production Validation Testing team, tested various frontend Point of sale retail applications like PDC, Opus, Opus Mobile, System X, ATT.COM, Kiosk, Phoenix and Twilight. Created Wireless, U-Verse and Digital life (Home Security System) accounts from the front-end systems and then validated the accounts in the back-end billing system (Telegence). Checked the flow of data in various downstream systems. Also tested Opus Mobile application on the iPad device. Tested various products like LTE, Digital life on iPhone, iPad etc. devices. Tested different phone devices for usage and navigation. Used AOTs and Quality Center to log defects during the testing of various projects in AT&T.

●Worked on Front-end testing for Web applications, ATT.COM

●Performed certification testing to validate Payment processing with the authorizer.

●Developed and executed test plans, test cases to test the ATT.COM for product orders, ATT Mobility and Digital life (Home Security System) test projects.

●Participated in Test case design, planning and Test execution meetings and provided inputs and suggestions.

●Participated in Test Plan, Defect and Demo walkthroughs on a regular basis.

●Identified proper test data, based on given test conditions. Documented test cases and expected results.

●Did regression testing on High level functionality.

●Wrote functional, Integration, Regression and GUI test cases for E-com website

and executed manual test cases.

●Created/modified various order conditions (standalone, tiers and various bundles), across various market-environments for regression as well as new functionality.

●Conducted daily smoke tests on all related systems. Provided summary reports of system status and detailed reports of any defects/changes identified.

●Involved in the regular meetings with Development teams for defect clarification and resolutions and track test cases through development changes.

●Collaborated with end-users to ensure that all application modifications are aligned with business needs.

●Work closely with Automation teams helping them identify test cases with business needs.

2. AT&T-Mobility, Richardson, TX July, 08 to Dec 09.

Role: QA Analyst

Project #2: AT&T Mobility U-verse

U-verse is AT&T’s product to provide HSIA (Internet with speeds up to 18 Mb/sec) bundled with C-VoIP and IPTV. The project is to configure all Retail Points of Sales systems (OPUS, PDC I & II, and System-X) to sell U-verse lines (stand alone or bundled), along with enhancement of the erstwhile Cingular’s Mobility to support non-wireless products.

●Worked in Middleware testing as well as Front-end testing

●Development and execution of test plans, test cases for the integration of Mobility U-verse.

●Participated in test case design, planning and execution meetings; provided input and suggestions. Interacted with other related teams (OMS, URAM etc.), for joint planning as necessary.

●Identified proper test data, based on identified test conditions. Documented test cases and expected results.

●Created/modified various order conditions (standalone, tiers and various bundles), across various market-environments; for regression as well as new functionalities.

●Performed XML schema validation for various interfaces.

●Conducted daily (by rotation) smoke tests on all related systems (including OPUS, PDC-1, PDC-2). Provided summary reports of system status; and detailed reports of any defects/changes identified.

●Involved in the regular meetings with Development teams for defect clarification and resolutions plans; and track test cases through development changes.

●Performed environment-shakeouts by executing the system end-to-end, in the given environment.

●Participated in understand business issues, process flows and critical factors.

●Responsible for validation of XML files based on the XSD.

●Involved in prepare the Test data to meet the clients Requirements.

●Performed Sanity Testing, System Testing, Integrated System Testing and Regression testing.

●Execute testing in a fully integrated production like environment.

●Validate code against Business Use Cases (BUC's).

●Focused on testing integration touch points.

●Performed Positive and Negative testing.

●Did regression testing on High level functionality of Previous Releases too.

●Regression - High level functionality of final product

●Participated in Environmental Issues and supported the development team.

●Actively participating in Daily Defect Calls for timely and efficient resolution of defects.

●Tracking Defects and reporting the bugs and Email notifications to the developers using the Jack Track, CAM Tracker and Remedy Tools.

●Analyzing the test results and graphs by generating different reports reflecting the stability of the application with the QA and development team.

●Using SQL queries to retrieve data from tables and to perform back-end testing.

●Testing support with post-implementation issues and fixes.

Education: B.S (sciences)

Additional Information

Work Status: U.S Citizen

Sirius XM- Connected Vehicle-Irving, TX February 2019-December 2019

Role: QA Analyst

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