Md. Mirajul Islam

Email: add2cu@r.postjobfree.com

Mobile:+88-017**-***-***,+88-018**-***-***

CAREER SNAPSHOT

• An accomplished Human Resources professional with over 10 years of proven expertise in Backend operations, Team Management, policy and procedures, Manpower Planning & Analysis, Recruitments, Salary Negotiations, Pre- employment screening, HRIS, Employee Induction & Welfare Activities.

• Proficiency in supporting and sustaining a positive work environment that fosters team performance with strong communication and relationship management skills.

• Adept at handling day-to-day activities in co-ordination with internal / external departments for smooth business operations and analyzing staffing requirements

• A keen communicator with the ability to relate to people across all hierarchical levels in the organization

• Drafting Job Descriptions, Co-ordination with Consultants and Job Portals, Selection, Negotiation and Offer Roll-Out

AREA OF EXPERTISE

• HR Development • Key Performance Indicator • Managing Change

• Recruitment • Health and Safety • Training

• Job Description & Mapping • Appraisal • Employee Relation

• Planned, developed and implemented a strategy for HR, including recruitment policies, quality procedures, discipline, grievance, counseling, pay and conditions, contracts, Talent Management training and development range of business tasks.

• Ensured other departments understand all necessary aspects and needs of HR development, objectives, purposes and achievements to director level. CAREER HIGHLIGHTS

(1) NELSON MARLBOROUGH HEALTH

98 WAIMEA ROAD, NELSON, NEW ZEALAND

SEPTEMBER 2019 TO DECEMBER, SUPPORT WORKER

• Providing emotional support to individuals.

• Providing practical support for individuals, such as personal care and paperwork.

• Supporting and monitoring their healthcare needs, including administering medication.

• Understanding their communication needs and adapting communication to each individual, e.g. sounds, tones, body language.

• Analyzing an individual’s needs and drawing up a focused support plan.

• Becoming both a role model and companion to the individual and uncovering shared interests, such as hobbies and outings.

• Maintain several types of Form and put the data in the system.

(2) CREDENCE HOUSING LTD.

HOUSE # 15, ROAD # 13/A, DHANMONDI, DHAKA-1209

JANUARY 2018-JULY 2019, MANAGER & HEAD OF HR

JANUARY 2018- DECEMBER 2018, DEPUTY MANAGER & HEAD OF HR JANUARY 2017- DECEMBER 2017, ASSISTANT MANAGER & HEAD OF HR

• Leading and directing the human resource team to deliver a comprehensive HR service.

• Measuring employee satisfaction and identifying areas that require improvement.

• Performance management: coaching managers on performance management issues and process.

• Policy and procedures implementation of new HR policies, procedures, and process.

• Dealing with complex disciplinary/grievance and HR issues, using HR and company knowledge evidencing appropriate decision making skills.

• Managing HR budgets.

• Provide overall leadership to an effective HR Operations “end to end” service culture.

• Prepare and maintain handbook on policies and procedures.

• Ensure that HR Business Partner activities effectively support the accuracy of Employee data and records, including approving HR transactions as necessary in a timely and efficient manner.

• Other duties as assigned or reassigned by management.

(3) INTERNATIONAL LEASING SECURITIES LTD. (A SUBSIDIARY COMPANY OF INTERNATIONAL LEASING AND FINANCIAL SERVICES LTD.)

HOSSAIN TOWER, 1ST FLOOR, 116, BIR PROTIK GAZI GOLAM DOSTOGIR ROAD (CULVERT ROAD), PURANA PALTAN, DHAKA-1000, BANGLADESH

JANUARY 2013 TO DECEMBER 2016, DEPUTY MANAGER & HEAD OF HR MAY 2010 – DECEMBER 2012, ASSISTANT MANAGER-HR

Responsibilities:

• Ensure that Managers are ware of Company’s policies and procedures effectively, treating employees fairly, in line with good practice and legislative requirement whilst meeting business need.

• Build effective working relationships with staff of all levels, providing advice and guidance on a range of HR policies and HR related issues to support understanding and ensure effective communication of Good HR Practice.

• Take responsibility for the implementation of all HR policy, ensuring that all HR issues are dealt with within the timescales set out in the procedures of the Company.

• Interpret and research employment law and HR best practice to ensure advice and guidance is both accurate and up to date. Ensure management teams are appropriately updated on new employment legislation.

• Offering advice, arranging and supporting disciplinary and grievance hearings within policy, producing own correspondence using standardized business formats.

• Ensure critical annual cycle HR processes are executed to time, Payroll deadlines and performance Management plans, by collating documentation and assisting Managers with the process.

• To provide expert support, advice and guidance to managers and employees within a dedicated customer base on all aspects of employment in line with employment legislation Company HR policy and procedure.

• Work in the partnerships with the HR Administrators and take a supporting role in developing and supporting the HR Administrators with their personal and career development.

• Provide advice and assistance when conducting staff performance evaluations.

• Manage staff relationships, promptly respond to queries and manage expectations. Ensure Human Resources matters are handled fairly and consistently in line with legal and company requirement.

• Work in partnerships with line managers on performance management, employee relations, resourcing and staff management/development.

• Advising on pay and other remuneration issues, including promotion and other benefits.

• Developed an in-depth personnel evaluation system, improved physical working conditions, improved management skills of supervisors, and adopted a merit pay system based on performance evaluations designed to reward top performers.

• Responsible for handling Employee Care processes such as Rewards and Recognitions, managing employee engagement activities, fair settlement procedures, Exit Interview process.

(4) APOLLO HOSPITALS DHAKA

PLOT # 81, BLOCK-E, BASHUNDHARA R/A, DHAKA-1229, BANGLADESH OCTOBER 2009 – APRIL 2010 – EXECUTIVE HR

Responsibilities:

• To liaise and assist Line Managers with recruitment by following agreed approval process, advertising vacancies, assisting with interviews, discussing offer, issuing contracts, making salary fitment and handling joining formalities.

• Oversees the completion of compensation plans, benefits, and salary computation.

• Devises employee development trainings within the company.

• Understanding the ongoing requirements and consolidate the requirement needs based on the inputs given by various departmental heads.

• Orients new employees by providing orientation packets; reviewing company policies, gathering withholding and other payroll information; promotion and increment policies; explaining and obtaining signatures for benefit programs.

• Responsible for identification and analysis of training needs, preparation of annual training schedule, liaison with trainers (internal and external), organization of training program, trainees feedback and analysis of the effectiveness of training, potential appraisal and potential development of all employees.

• Handling various personnel management activities such as HRIS, implementing statutory compliance.

• Maintaining accurate & complete records on all candidates ensure continuous growth of the candidate’s database whilst maintaining its integrity throughout all dealing.

• Negotiating terms and conditions of employment with staff.

• Responsible for Employee counselling and communication.

(5) SINGER BANGLADESH LTD.

5 B, ROAD # 126, GULSHAN-1, DHAKA-1212

MARCH 2008 – SEPTEMBER 2009 – DISTRICT MANAGER

• Business Development.

• Identifying areas of improvement within team & translating these into development plans and Ensuring high level of team morale & employee satisfaction.

• Marketing & Sales Plan.

• Analyzing and processing the cases received in order to provide clients with a quality- based background screening services.

• Co-ordinate with the internal departments (Credit, Product, Finance) to get verifications done on time.

• Market Research for a competitive market.

• Responsible for Defining plans, policies and procedures for greater operational effectiveness and manpower deployment.

• Counseling/ grievance handling of the Shop Managers to maintain a healthy work environment and facilitating employee satisfaction.

• Monitoring the Sales and arrearage control so that they are closed within turn around time and ensure team member adhere to Service Level Agreement’s in terms of quality of work, and quantity of work.

• Identifying areas of improvement within team & translating these into development plans and Ensuring high level of team morale & employee satisfaction.

• Monitoring the shop Managers who are assigned for client accounts and interact with client on a daily basis.

• Analysing and processing the cases received in order to provide clients with a quality- based background screening services.

(6) Help The Aged

207-221 Pentonville Road, London N1 9UZ

Tel: 020-****-****

add2cu@r.postjobfree.com.

Duration: November2005 to December2006

Position: Database Administrator (Voluntary Job)

Responsibilities:

• Fundraising Database.

• Raisers Database.

• Adding and Amending Donor’s details.

• Excellent telephone manner.

• Decision Making

• Ability to work under pressure.

• Market Research.

• Developing new Donators through various channels.

• Motivating customers to achieve fund target.

(7) WRVS

The Saville

436 Lewisham High Street, London SE13 6LJ

Tel: 020-****-****

Duration: November2005 to December 2006

Position: Accountant ((Voluntary Job)

Responsibilities:

• Maintaining Account Management.

• Making Spreadsheet.

• Cash Reconciliation.

• Making Balance Sheet.

• Banking.

(8) TESCO

87-93 Gloucester Road, South Kensington

London SW7 4SS

Duration: 2004 to 2007

Position: Customer Service Assistant cum Cashier

Responsibilities:

• Welcoming Customers.

• Answering their questions.

• Helping customers locate items.

• Operating Scanners and Scales.

• Cash registers.

• Any other jobs assigned by the Team Leader.

(9) McDonalds

45-47 Whitehall, Westminster

London SW1A 2BX

Duration: 2003 to 2004

Position: Team Member

Responsibilities:

• Greeting Customers.

• Taking Orders.

• Collecting Payments.

• Recommending Products.

• promoting Special deals.

• Matching cash with records.

• Cleaning the premises.

EDUCATION AND QUALIFICATIONS

September 2004-March 2006: MA in International Business, The University of Greenwich, London, U.K.

January 1999-January 2003: 4–year BA (Hons.) in English Language & Literature, Darul Ihsan University, Bangladesh

Passing Year 1997: Higher Secondary Certificate, Dinajpur Govt. College, Dinajpur, Bangladesh

Passing Year 1995: Secondary School Certificate, Dinajpur Zilla School, Dinajpur, Bangladesh

Summary of Qualifications:

Total Years of Education-

Years of University - 5 years

Years of Higher Secondary - 2 years

Years of Secondary School - 10 years

• Total 17 years of Education has successfully been completed. VOCATIONAL TRAINING

• Presentation skills and communication skills Certificates Organized by: The University of Greenwich

• Essential First Aid

Organized by: New Zealand Red Cross, New Zealand

• Management of Actual or Potential Aggression (MAPA) Organized by: Nelson Marlborough Health, New Zealand WORKSHOP ATTENDENT

1. Subject : Financial Numbers that shape HR outputs Organized by : pro-edge associates

2. Subject : HR Accounting

Organized by : bdjobs.com

3. Subject : Modern Concepts of Human Resource Management Organized by : prothom-alojobs.com

4. Subject : SAP ERP Human Capital Management Implementation Planning Organized by : prothom-alojobs.com

5. Subject : Bangladesh Labour Act, 2006 (as amended) Organized by : prothom-alojobs.com

Computing:

• Proficiency in Microsoft Office Suite, especially Power Point and Excel.

• Email and browsing.

LANGUAGES: Fluent in Bangla & English

PERSONAL MINUTIAE:

Father’s Name : Md. Nozrul Islam

Mother’s Name : Momtaj Begum

Religion : Islam

Marital Status : Married

Present Address : Flat-5B, House # 53, Road # 05, Sector-12, Uttara Model Town, Dhaka-1230, Bangladesh

Permanent Address : House # 39, Kanchanghat Road, Chawliapatti, Dinajpur Sadar, Dinajpur, Bangladesh

Date and place of Birth : 10th December 1980, Dinajpur, Bangladesh Nationality : Bangladeshi

Driving License : Full

Interests include:

• Surfing electronic journal

• Browsing internet

• Music

• Sports

• Shopping

• Reading

• Travelling

Travelled Country : England, Scotland, France, Belgium, Netherlands, Germany, Austria, Italy, Venice, Switzerland, Thailand, Denmark, Bhutan and New Zealand.

Md. Mirajul Islam

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