Cecelia M. Graves

704-***-****

add227@r.postjobfree.com

Profile: Detailed oriented quality focused and professionally trained with successful

track record of handling complicated assignments and administrative/clerical requests.

Possess a solid foundation in software applications, data entry and proven ability to

master new technology quickly.

.

Experience:

West Med Group

Charlotte, NC

Contact Center Associate 4/15-Present

Receive incoming calls to coordinate times for patients and medical practitioners that

require assistance with scheduling medical and specialty appointments. Verify insurance,

gather general patient information, register new patients. Adhere to HIPPA standards and policies confidentially.

CBRE

Charlotte, NC

Customer Service Representative 1/19-4/19

Answer inbound phone calls to assist customers with reserving service appointments,

respond to complaints, processing orders, and provide information about product and

services.

Spectrum

Charlotte, NC

Strategic Accounts Coordinator 02/17 to 07/17

Using Icoms /Acsr and being responsible for the administration audit of specialty and

employee accounts, equipment research, regulatory and specialty handling Spectrum internet assist lifeline programs. Provided simple and basic troubleshooting to access customer needs. Performed multiple tasks simultaneously and followed directions with minimal supervision and any other duties requested by my supervisor.

GM Financial

Huntersville, NC

Customer Service Rep II 07/08 to 04/15

Responsible for delivering a positive customer experience while servicing loan inquiries from consumers, dealerships branches, financial institutions, credit agencies and various third parties. Maintained business knowledge related to auto financing, contract information and interest calculations. Understand key processes from various operational areas within the company to research and resolve loan inquiries. Adhered to established procedures for updating demographic information and submitting requests for loan adjustments such as due date changes, deferments and payment reallocations. Providing Best in Class service by engaging internal and external customers via multi-channel requests, focused on brand loyalty and creating an environment that increased overall customer satisfaction and retention.

Education: Diploma Independence High School Charlotte, NC