Joelle A. Harrigan

Sanford, FL 678-***-**** add1ns@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Performance-oriented QUALITY ASSURANCE AND SOFTWARE TESTER with proven record of accomplishment in a variety of industries seeking new opportunities to leverage strong production support background,

cross-functional team management and unique, detail-oriented approach.

Industry Experience includes: consulting, telecommunications, banking, healthcare, real estate

AREAS OF EXPERTISE

QA Process & Procedures Performance Improvement Data Flow Analysis & Mapping

Manual Software Testing Mainframe Application Testing Coaching & Team Management

Business Process Testing Peer & Quality Control Reviews Documentation & Reporting

Quality Assurance Work Flow Mapping All Phases of Test Planning

TECHNICAL SKILLS & CERTIFICATIONS

Service Now SQL Data Queries White Box/Black Box

SalesForce Mainframe Application Testing Coaching & Team Management

HP Quality Center HP Quick Test Professional HP Unified Functional Testing

HP Lifecycle Management Agile Environment Oracle, UNIX, Windows

ISTQB Certification Candidate Network+ Certification Internet Specialist Certification

EXPERIENCE

Disney (Contract-North Highland Consulting) 1/2020 – 3/2020

QA Analyst/Business Analyst

Disney Ticket Replacement Project

Responsible for reviewing requirement and creating test senarios, and test scripts.

Participate in Peer Reviews of scripts created by TRP Finance Testing team.

Engage with peers that are members of Disney’s finance team for clarity of requirements.

Execute test scripts created by Finance Testing team during Finance Certification testing.

Participated as Test Analyst during Systems Intergration Testing.

Participated as Test Analyst during Functional Testing.

Identified, logged, and rested defects in ALM during the SIT and FIT test cycles.

I dentified test scripts used during Regression testing, and participated as Test Analyst during Regression testing.

Updated ALM with all test results including test results, applicable spreadsheets, and photos.

DELOITTE CONSULTING 2/2018 – 12/2019

Solutions Engineer

FDA CBER Project, Change/Release Manager

Responsible for the planning, scheduling and building the test and deployment of releases.

Delivered new functionality required by the client while protecting the integrity of existing services.

Received and monitored all change requests and conducted related meetings with project managers.

Coordinated a dry-run with CBER & OIMT key resources and conducted a Go/No-Go meeting to move forward with the deployment schedule.

Presented implementation review and a lessons learned review.

Verizon Indirect Project, Senior Test Analyst

Led the development and execution of detailed manual test cases for Verizon SalesForce and managed the execution of testing during end of sprint releases.

Participated in Peer and QC reviews and documented and retested bugs.

Created user groups and client account within the SalesForce environment.

Led the preparation of reports on test cases suitable for Client production environment.

Joelle A. Harrigan

Sanford, FL 678-***-**** add1ns@r.postjobfree.com

FREMONT BANK/OPEXNOW 10/2017 to 2/2018

QA/UAT Analyst BKFS Empower LOS

Developed and executed detailed manual test cases for Empower LoanSphere in an Agile environment.

Tested and documented processes throughout the mortgage loan workflow and service as active participant in White Box/Black Box test environment.

JP MORGAN CHASE/EXPERIS 1/2017 to 9/2017

UAT Analyst Card Services

Developed and executed manual test cases from business processes, and defects in HP ALM.

Wrote and executed SQL data queries and provided condition data for testing in 7 C3(AS 400) and CACS (banking software).

TALLAHASSEE MEMORIAL HEALTHCARE (CONTRACT – RANDSTAD TECH) 1/2015 to 3/2016

Test Analyst/Test Coordinator

Performed all phases of testing including Functionality, Regression, Negative and System testing of application.

Coordinated Cerner testing and other software systems testing.

Supported teams regarding the status and impacts on delivery date and/or expected quality of the tasks.

NORTHSIDE HOSPITALS (CONTRACT – BROOKSOURCE) 12/2013 to 12/2014

Test Analyst

Audited processes to ensure effectiveness; oversaw cost reduction plan, reducing $42M in discretionary credits given to customers.

WELLSTAR HEALTH SYSTEMS (CONTRACT – BROOKSOURCE) 5/2013 to 12/2013

Systems Test Analyst

Executed test and updated healthcare software, conducted testing and analyzed defects. Installed and configured HP desktops, laptops and mobile devices running the company’s software.

VERIZON REAL ESTATE (CONTRACT) 09/2012 to 05/2013

Senior Automation Tester/Quality Analyst

Involved in HP optimization, performance analysis and future growth analysis. Assisted with the QA team with various automated related challenges and issues.

ADDITIONAL EXPERIENCE

SunTrust Bank - Quality Assurance II/Team Lead (6/2010 to 7/2012); Quality Assurance Analyst/Production Support Analyst (7/2007 to 6/2010); Regional Mortgage Systems Analyst (7/2005 to 7/2007)

The Hart Group – Network Support Technician (2/2005 to 7/2005)

*Rollins, Inc. – Desktop Support Analyst (10/2004 to 02/2005)

*Atlanta Technical College – Configuration Specialist (5/224 to 10/2004)

*SunTrust Bank – Installation Technician (4/2003 to 4/2004; 3/2002 to 9/2002)

*Georgia-Pacific – Technical Analyst – Solutions Center (9/2002 to 4/2003)

*Nextel – Help Desk Analyst (5/2001 to 3/2002)

*Denotes contract

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