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NICOLE T. LEONARD

**** *’Bannon Drive #**

Las Vegas NV 89146

Cellular: 702-***-****

Email: add1ly@r.postjobfree.com

Key Skills/Core Competencies:

• Microsoft Office

• Data entry

• 10-Key Touch/ 65 WPM

• Wizard Software Program

• TSD Software Program

• Orion Software Program

• LMS Software Program

• Delphi Software Program

• Communication Skills – Dealing with customers at all levels via telephone and email, to ensure successful communication via active listening and probing questions.

• Team Player – Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.

• Self-Starter – Able to efficiently work independently with attention to detail.

• Planning and organizing – Refined planning and organizational skills that balance work responsibilities in a timely and professional manner.

• Systems Knowledge – Experience in preparing and analyzing reporting data for management accurately and to timescales.

Experience:

January 2015 Sales Coordinator

To Orleans Hotel and Casino

June 2020 Las Vegas, NV

Responsibilities included:

• Distribute detailed and group specific information to and from all departments involved directly with group bookings.

• Report directly and provide administrative assistance to designated Sales Manager.

• Maintain group bookings by providing customer support and executing customer requests.

• Make sure each guest is welcomed and comfortable

• Prepare amenity requests for VIP guests

• Communicate changes and requests effectively and promptly from customers to representatives in other departments to facilitate

• Secure payment information on all working files by follow all PCI compliance procedures

• Answer and direct all incoming telephone calls to the appropriate staff or take detailed and accurate messages in their absence

2

May 2014 Sales Executive

To Sport Teams Accommodation International

January 2015 Las Vegas, NV

Responsibilities included:

• Identify sales prospects and contact these and other accounts as assigned.

• Prepare presentations and proposals.

• Establish and maintain current client and potential client relationships.

• Follow up on new leads and referrals resulting from field activity.

• Identify and resolve client concerns.

November 2012 Rental Agent/ Customer Service Booth/Check-in Agent To EZ Rent a Car

May 2014 Las Vegas, NV

Responsibilities included:

• Sales of incremental products to customers.

• Solving customer service issues.

• Answering all incoming calls.

• Specializing in rate shopping.

• Distribution of vehicles to customers.

• Inspection of vehicles once checked in to the rental facility.

• Organizing daily business reports for rental contracts.

• Lost and found.

August 1998 Reservation Agent/Dispatcher/Distribution To Budget Rent a Car

August 2012 Las Vegas, NV

During the course of my 14-year employment history with Budget Rent a Car, I served for 10 years as a

‘Reservation Agent’, and 4 years in the dispatch/distribution department as ‘Fleet Distribution/Dispatcher’. My position required daily interface with rental operations managers and fleet managers to ensure proper identification and movement of the rental car fleet. I maintained an impeccable attendance record over the course of my employment. Responsibilities included:

• Answering all incoming reservation calls and making reservations.

• Payroll distribution.

• Executing daily fleet plans and tracking/monitoring all aspects of vehicle transfers.

• Dispatched drivers to pick up customers at hotels.

• Responsible for distributing vehicles to in-town locations for reservations.

• In charge of overseeing two different crews of drivers; shuttle drivers and hotel drivers.

• Managed vehicle records for all vehicles needing maintenance/body work.

• Handled all necessary paperwork for any rental vehicle leaving the designated area. 3

Awards:

2015 Las Vegas Metro Chamber of Commerce Customer Service Excellence - Gold Recipient 2016 Las Vegas Metro Chamber of Commerce Customer Service Excellence – Gold Recipient 2017 Las Vegas Metro Chamber of Commerce Customer Service Excellence – Gold Recipient 2018 Las Vegas Metro Chamber of Commerce Customer Service Excellence – Gold Recipient 2019 Las Vegas Metro Chamber of Commerce Customer Service Excellence – Gold Recipient November 2018 Orleans Hotel and Casino - Employee of the Month Education:

1992 Parker High School-Parker, AZ/GED

References:

Leslie Davis - City Manager/Budget Rent A Car 702-***-**** Andrew Burks - Regional Manager/General Manager-EZ Rent A Car 702-***-**** Lele Cruz – Sales Manager/Orleans Hotel and Casino 702-***-****

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