June **, ****

RE: Marketing Communications Specialist

Dear Centene Hiring Manager,

My 20 years of experience in Human Resources and Training/Internal Communications is an excellent match to the qualifications you are seeking for the Marketing Communications Specialist position. I bring to the table proficiency with strategic planning, collaborative team work and relationship building, and passion for communication, engagement and events.

Since 2003, I have worked at Busch Gardens and Adventure Island in the role of Training Specialist and through 2017 in a dual role as Training Specialist and Employee Communications Coordinator. In my tenure there, I was responsible for communicating changes in result of the In-Bev takeover of Anheuser- Busch, the dissolution of Busch Entertainment Corporation (BEC) and transition to SEA World Parks & Entertainment, and leadership change and restructures at corporate and park levels. My latest training, employee engagement, and communications projects included:

• Served as department coach for Franklin Covey’s 4 Disciplines of Execution and prepared weekly communication for progress updates, top performances, and areas for improvement

• Developed internal events/activities survey and led ‘Fun Committee’ team to create engagement opportunities and to strengthen our culture with all levels of employees

• Launched a new digital communications platform via Appspace software to provide messaging in all employee break rooms and implemented SMS communications protocol via School Messenger for emergency communications during tropical storms/hurricanes My experience has prepared me for the unique qualifications that you’re looking for in this role. As the communications coordinator, I managed all newsletter and web content, created presentations, and wrote speeches and letters for the park and HR executives; I worked to build relationships and engage with front line staff, all levels of management, and the general public in our recruiting and community events; coordinated town hall meetings, leadership assemblies, and mass training classes; collected feedback, reported out and followed-up with associated groups; and assisted with various events from emergency park preparations before/after a hurricane, family fun days, and red-carpet award functions. Due to the nature of this position, I managed sensitive information with a high level of confidentiality and discernment in line with the needs and direction of park leadership. I would love the opportunity to discuss the position in more detail and how my experience would be beneficial to the role. If you agree that a meeting could be to our mutual benefit, please contact me at 813-***-**** or email (add0do@r.postjobfree.com).

Cordially yours,

Kimberly A. Hendryx

K I M B E R L Y H E N D R Y X

HUMAN RESOURCES INTERNAL COMMUNICATIONS TRAINING SPECIALIST 813-***-**** add0do@r.postjobfree.com TAMPA, FL

PROFESSIONAL PROFILE

Self-motivated Human Resources Employee/Internal Communications and Training Specialist professional with 20 years of experience building relationships, creating essential internal communications, recruiting and onboarding, leading guest service and development training and working with cross-department teams to create and implement initiatives that enhance and support the company culture. PROFESSIONAL EXPERIENCE

TRAINING SPECIALIST III BUSCH GARDENS TAMPA 2013 – 2020

● Led Connections Orientation for new hires and Guest Service training initiatives in park, managed Training/Employee Engagement annual budget, and input training tracking data

● Served as Program Coach Lead for Franklin Covey’s The 4 Disciplines of Execution (4DX)

● Facilitated IBCCES Autism Awareness training and assessed front line training exams for ICBCCES certification requirements

● Created and planned employee events and activities in alignment with SEA culture initiatives

● Facilitated Franklin Covey’s 7 Habits of Highly Effective People and Great Teams, Great Leaders, and Great Results training programs and in-park training programs – You are the Message, Respect in the Workplace, Work Works and annual Environmental Health & Safety

● Designed recruitment fliers and advertisements, attended job fairs, conducted individual and panel interviews, made offers of employment, and assisted with onboarding paperwork

● Assisted HR management with annual hourly performance appraisals, provided coaching and development opportunities with front-line supervisors, and worked with Employee Relations on investigations and areas of opportunity to provide concentrated training for Respect in the Workplace and Guest Engagement

EMPLOYEE COMMUNICATIONS/TRAINING SPECIALIST III BUSCH GARDENS TAMPA 2003 – 2017

● Pioneered internal communications culture for Busch Gardens and Adventure Island employees to include design and editing of weekly newsletters, developed content and maintained employee web portal, created digital messaging for employee break rooms and SMS communications for events, activities, and emergency communications with all print/email/digital communications in alignment with A-B, In-Ben or SEA brand guidelines

● Initiated weekly strategy meeting with executive leadership and Public Relations to align internal employee messaging with external messaging and PR strategies

● Introduced open communication forums with park president to include semi-annual leadership meetings with supervisors and ‘Java with Jim’ meetings with front line employees

● Planned, hosted and designed quarterly Town Hall meetings with Tampa parks, and worked with A-B/BEC liaisons for annual corporate Town Hall meetings

● Designed employee handbooks, New Hire Orientation presentations and training materials, leadership resource manuals, and annual EHS training presentations

● Managed service anniversary/recognition programs and assisted with guest service incentives KIMBERLY HENDRYX

HUMAN RESOURCES ASSISTANT SUNCOAST SCHOOLS FEDERAL CREDIT UNION 2002 – 2003

● Processed all incoming applications and selected candidates for hiring managers to review

● Scheduled internal/external interviews, conducted job offers, and managed HRIS paperwork

● Managed United Way campaign events and assisted with engagement activities BANK TELLER SUNTRUST BANK 2000 - 2002

● Accepted cash and non-cash transactions plus commercial transactions

● Created weekly staff scheduled and balanced ATM machine weekly HR ASSISTANT (Hired for USAA) KELLY SERVICES/OFFICE SPECIALISTS 1997 – 1999

● Processed all applicant questionnaires and benefit enrollment paperwork

● Helped to host annual Benefits Enrollment fair, answered open enrollment questions, and processed open enrollment elections

● Established and maintained vacation materials and corporate hotel rates, and advertised benefit programs (discounted tickets/convenience services) to local/regional employees

● Scheduled quarterly blood drives and coordinated annual inventory for Health Services and assisted with fitness challenges and sports tournaments through the Fitness Center PROGRAMS/SYSTEMS KNOWLEDGE

● Microsoft Office Suite

● SEA’s Team Hire HRIS and Content Creator web application program

● SAP

● Peoplesoft HRIS platform

● Greenlight Training Tracking

● Appspace digital communications platform

● School Messenger SMS service

VOLUNTEER WORK

● Hosted golf tournaments to benefit Camp Hopetake, a children’s camp for burn survivors

● Assisted at fundraising events for the Hillsborough County Fire Fighters Benevolence Fund and Building Homes for Heroes

● Launched Run for Wildlife 5k event to benefit the non-profit SeaWorld & Busch Gardens Conservation Fund

EDUCATION

B.A. Mass Communications-Public Relations, University of South Florida (2003) REFERENCES

● Rita Mercer-Boutin 813-***-**** Human Resources Professional

● Bobbi Jean Goodson 702-***-**** Human Resources Manager/Business Partner

● Teresa Stevens, CPT, CPLP 813-***-**** M&OD and Coaching Professional

● Alex Crow add0do@r.postjobfree.com Director of Entertainment, Lowry Park Zoo

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