Bao T. Huynh, PMP SMC

Tampa, FL

add0dm@r.postjobfree.com 405-***-**** www.linkedin.com/in/bao777/

Senior Program Manager with 17 years implementing Information Technology solutions and for Fortune 500 companies. Conceptualized and managed full software app development and infrastructure programs/strategies ranging from $1M to $250M+ in total contract value with team sizes from 5 – 120 people. I have transitioned accounts including Chrysler, Export Development Canada, Raytheon, Encana, and Port Authority of NY & NJ, Verizon, and Tech Data.

Core competencies include Project Design/Documentation, Project Scoping, Project Team Development/ Management, Risk Management, Budgeting, Forecasting, Project Tracking, Financial Management, Expense Management, Blockchain certified, PMP Certified, Agile Scrum Master Certified, Waterfall, MS Project, Azure, AWS

Leadership & Professional Experience

IBM, Tampa, FL

Senior Program/Project Manager 12/2012 - Present

Led Program and IT Project Management teams on global projects (Latin America, EMEA, AP, India, China, North America). Led multiple complex enterprise projects with TVC ranging up to $250M. Developed and provided leadership to project teams (up to 14 concurrent teams) in multiple SME disciplines. Recognized through the highest level of management by a Service Excellence Award & 3 Manager’s Choice Awards

Organized and facilitated project meetings, which included sprint planning, Daily Scrums, Sprint reviews, and project retrospective.

Coordinated with project stakeholders to formalize/finalize requirements and success criteria.

Product Owner of SaaS Knowledge Transfer Tool

Identified potential risks across the team's projects and establish communications/mitigations to address them.

Communicate issues in clear business and technical terms and provide clear messaging and solution options at senior leadership and executive levels.

Performed financial forecasting and track against actual earned values

Identified trends and opportunities to drive improvements in core KPIs

Managed financials to monitor headcount, project costs, pillar budget to actuals and related variances

Tracked and reported on project deliverables and progress through executive presentations

Utilized Agile Methodologies to develop team.

oCommit to serve and put the team first

oEmpower followers through idealized behavior

oFocus on team growth, learning, and development

oEncourage and reward innovation

oRemove impediments to help team reach an optimum sustainable velocity

Tracked, managed, and mitigate project issues and risks to ensure these roadblocks are minimized.

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Utilized Microsoft Project and other Organizational Process Assets for project tracking and scheduling to ensure that milestones are completed and reported timely, and budgets are monitored ensuring project charter exit criteria are met 100% of the time.

Utilized Integrated Change Control to accommodate additional requirements and to prevent scope creep that can potentially impact timeline. This ensures that all project meets their go-live dates.

Resolved conflict, improved morale and established clear goals by effectively managing timelines and shared resources with special emphasis on building relationships across departments

IBM, Project Manager - Change Focused 2/2008- 12/2012

Implemented the organizational and client integrated change control software suite. Travel monthly to transform and upgrade ISM ticketing system. Excel at communicating with stakeholders to provide accurate reporting and information regarding ongoing projects and initiatives. Met 99.5% of quality control performance on changes. Received an IBM Means Service award recognizing customer-centric performance.

Coordinated, collaborated, negotiated and motivated IBM and customer resources in support of timeline of current changes in the environment

Analyzed and reviewed problem/change trends with account team, Change Coordinator, and IBM Management. Gathered data and perform trend analysis for executive-level reporting

Monitored and controlled projects to transition servers/app support from IBM to Customer

Utilized technical and negotiation skills in collaboration with other support operations/ organizations to prioritize and diagnose problems to resolution

IBM, Project Focal – Operations Data Analyst for Service Delivery 3/2004 - 2/2008

Led Service Delivery Support and manage special projects for 30 clients. Exceeded client satisfaction goals 3 years straight.

Transitioned new accounts into productions for operations.

Provided management oversight for core team ensuring escalations are minimized

Analyzed organizational SLA data to show requirements are met for each customer contract

Identified improvement opportunities and mitigation actions for mean time to resolution to facilitate organizational reduce staffing model.

IBM, Operations Analyst 1/2003- 3/2004

Supported 25 clients in operation center as a crisis management focal. Led recovery of major outages to keep mean time to resolution within control threshold 99.8% of the time. Perform KPI analysis using advanced metrics and visuals, by collecting and integrating data from various sources, including web analytics tools and internal databases

IFN, Mortgage Broker Loan Officer 2/1999- 12/2001

Executed loan origination process, including ordering credit reports, appraisals and title reports.

• Analyzed applicants’ financial status, LTV, credit and property evaluation to determine loan feasibility.

• Performed daily maintenance on the loan application database

• Determined appropriate rate locks, issuance of disclosures, and fee waivers

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Education / Certification

Bachelor of Business Administration (BBA), Management Information Systems,

University of Oklahoma, Price College of Business, Norman

Putnam City High School Graduate

MBA Finance, Louisiana State University Shreveport (2021)

Certified Project Management Professional (PMP)

Scrum Master Certified (SMC)

Six Sigma Yellow Belt

ITIL V3

IBM Text Analytics Foundation Certified

IBM Blockchain Foundation Developer Certified

Awards

IBM Service Excellence Award

Service Award Tied to Business Results for “Putting the Client First”

IBM Manager Empowerment Award

For Demonstrating the Practice: “Share Expertise”

Managers Choice Award

For Demonstrating the IBM Practice: “Dare to Create Original Ideas”

Managers Choice Award

For Stepping Outside the Normal PM Role to: “Put the Client First”

Managers Choice Award

For Demonstrating the IBM Practice: “Relentlessly Reinvent – Our Company and Ourselves”

IBM P2P Award

For Demonstrating the Practice: “Share Expertise”

IBM P2P Award

For Demonstrating the Practice: “Show Personal Interest”

IBM Means Service Award

Recognized for Excellent Service-Focused Delivery for a Client

Honest, creative Senior Manager with ability to influence multi-level stakeholders.

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