JM

JEFFREY S. MCNEIL

**** ******* ***** ~ Burlington, Kentucky ~ 41005

859-***-****

add05r@r.postjobfree.com

J. McNeil 1 P a g e

SUMMARY: Goal-oriented business professional dedicated to high-level customer satisfaction and meeting aggressive business goals. Meticulous and proficient business practice methods with specialized knowledge in patient care and business analytics.

EDUCATION: Bachelor of Arts, Business Administration, Hotel, Restaurant and Toursim TRANSYLVANIA UNIVERSITY, Lexington, Kentucky

Associate of Applied Science, Registered Respiratory Therapist NORTHERN KENTUCKY UNIVERSITY, Highland Heights, Kentucky AREAS OF EXPERTISE/SKILLS/PERSONAL ABILITIES:

Experienced, patient focused, healthcare

professional with working knowledge of

healthcare policies, procedures, regulations

and standards.

Patience, poise and ability to collaborate with

co-workers using positive verbal and non-

verbal language.

Working knowledge of Quality Improvement

methodologies and tools; FOCUS, Lean

Management and Six Sigma.

Innate ability to multi-task with a high

willingness to continuously improve

operations.

Team player with the ability to lead, coach

and instruct, as well as, disciplined to work

independently.

Well-structured work ethic with extraordinary

high-level attention to detail.

Excellent written and verbal communication

skills.

Expert technology/computer skills; Carelink,

Allscripts, EPIC, HMS, E-rehab, Midas, Microsoft

Office – Word, Excel, PowerPoint and

knowledge of SharePoint.

Educated and experienced in; hospitality,

allied healthcare, insurance and business

management.

LICENSE/CERTIFICATIONS:

National Board for Respiratory Care Credentialed

State of Kentucky Board of Respiratory Care Registered Therapist

American Safety and Health Institute CPR and AED Certification

Kentucky Licensed – Life and Health Insurance

PROFESSIONAL EXPERIENCE:

October 2017- DIRECTOR OF BUSINESS DEVELOPMENT

June 2020 VIBRA HEALTHCARE - GATEWAY REHABILITATION HOSPITAL, Florence, KY

Responsible for the development and implementation of the sales/marketing aspects of the annual corporate strategic business plan.

Directed and coordinated all operations of the sales/marketing departments.

Developed and coordinated all marketing, sales and promotional efforts on behalf of Gateway Rehabilitation Hospital.

Coordinated sales/marketing activities to assure growth, service development, internal communication, quality control, profitability and operating cost efficiency.

Constructed marketing strategies, to identify patients for potential admission into Gateway Rehabilitation Hospital.

Organized and represented the hospital within the community by providing community sponsored, educational events.

Exceeded all sales goals for first quarter 2020, leading Gateway Hospital to its highest admission volumns in the organization’s 20 year history. J. McNeil 2 P a g e

PATIENT ASSESSMENT COORDINATOR

VIBRA HEALTHCARE - GATEWAY REHABILITATION HOSPITAL, Florence, KY

Performed clinical assessments and prepare comprehensive clinical assessments for admission.

Acted as a reliable resource within the admissions department assisting with the day to day operations for patient admission.

Worked in collaboration with the admissions manager to distribute referrals, verify insurance coverage, communicate with the case managers to approve patients for admission, facilitate appeal process, schedule admissions, and enter patients into our HMS software system.

March 2012 - ACCOUNT EXECUTIVE II

December 2016 CHARTER COMMUNICATIONS (FORMERLY TIME WARNER BUSINESS CLASS), FLORENCE, KY

Responsible for territory growth and business development of fiber optic cable services to new prospective, medium to large commercial customers in the Southern Ohio/Northern Kentucky area.

Managed CRM (Salesforce) database and dashboard to organize business activity.

Collaborated with Vice-President, Area Director, Finance Manager, Sales Engineer, Construction Department, and Sales Manager to extrapolate data; construct reports; analyze empirical data and matrices used to provide ongoing analytics essential to operations aiding in successfully meeting an aggressive business and marketing plan.

Negotiated service contracts.

Orchestrated and coordinated team building events.

Communicated with marketing department and sales support staff to excute identified trends and potential actionable items.

Developed Quality Improvement Dashboard to identify metrics and measure for sustainability in quality initiative, business development and network expansion projects.

Awarded Top Senior Account Executive in Northern Kentucky/Southwest Ohio Region, March 2016 (272% to quota) and April 2016 (189% to quota). June 2010 ACCOUNT EXECUTIVE I & DIRECT SALES REPRESENTATIVE

- March 2012 INSIGHT COMMUNICATIONS (ACQUIRED BY TIME WARNER BUSINESS CLASS), FLORENCE, KY

Responsible for the development of coaxial services to local small businesses.

Communicated amongst multiple departments to provide exceptional customer satisfaction.

Created daily, weekly and monthly forecasting benchmarks for senior leadership to initiate within the department.

Demonstrated solid territory and time management skills.

Compiled expense reports within corporate budgetary guidelines.

Managed customer sales cycles from discovery, qualifying, presentation, addressing objections, closing, construction, service deployment and on-going follow-up.

Sales team leader, winning numerous sales promotion contests. October 1995 INDEPENDENT SALES BROKER

- June 2010 BUCKEYE FINANCIAL SERVICES, CINCINNATI, OHIO Sept. 2005 SUBSTITUTE/LONG TERM TEACHER

- June 2010 BOYS HIGH SCHOOL ASSISTANT VARSITY BASKETBALL COACH WALTON-VERONA INDEPENDENT SCHOOLS, WALTON, KY

August 1998 REGISTERED NATIONAL BOARD CERTIFIED RESPIRATORY THERAPIST

- Sept 2005 HEALTH UNIT COORDINATOR

ST. LUKE HOSPITAL (ACQUIRED BY ST. ELIZABETH HEALTHCARE 2007), FLORENCE, KY October 1995 COMMUNITY SALES/MARKETING REPRESENTATIVE

- August 1998 DREES HOMES, FT. MITCHELL, KY

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