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Customer Service Administrative Assistant

Newark, OH
April 28, 2020

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Christine Wilson

*** * ***** ******

New Lexington, OH 43764




● It5+ years of professional phone-based customer service experience

● Proficiently answered a high volume of inbound calls, responded to customers questions and directed callers to the right department/personnel

● Experience answering 40+ incoming calls and receiving payments and answering other inquiries

● Documented records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

● Consistently received positive feedback from the owner and handled preparation of documentation: Advertisement for local ad

● Computer Proficiencies: Microsoft Office, Word, Excel, Quickbooks and PowerPoint

● Proficiently types 40 WPM

● Excellent verbal and written communication skills

● Can interview with a 24-48 hour notice and available to start ASAP Yoh Day and Zimmerman. 03/2020-present


COVID-19 - Gatekeeper

● Ask employees, embedded contractors, scheduled contractors or misc vendors questions to makes sure they are not contagious prior to entertaining the plant.

● Check temperatures on the same people

● Log anybody with a temperature of 100.4 or above and hand them a paper letting them know they cannot enter the facility and either someone from the plant will reach out to them or if it's not an employee then those people will need to contact their supervisor.

Dawson 12/2019-03/2020

Cambium Assessments

Customer Service Representative

● Receive Incoming calls from teachers or parents regarding password issues

● Answer general questions about online testing

● Help navigate on school website

State Farm Insurance 07/2019-11/2019

Customer Service Representative

● Tier 3 agent

● Receive incoming calls from agents, providers or insured's to answer questions about claims or verify the insured has current insurance

Yoh Services, LLC 03/2019 - 07/2019

Data Entry

● Contractor for Columbia Gas

● Compare old Service Records to the current DIS system

● Mark incomparisons so either the service tech will need to go out to the field and update the record or just have the back office handle the situation.

MRS Bpo, llc 08/2018 - 01/2019

Call Center Agent

● Answered 40+ incoming calls receiving payments and answering other inquiries

● Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

● Checked to ensure that appropriate changes were made to resolve customers' problems

● Documented records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

● Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

● Completed contract forms, prepared change of address records, or issued service discontinuance orders, using computers

Intermedix 09/2017 - 02/2018

AR Denial Specialist

● Made outbound calls to insurance companies and find out why they have denied the claim

● Sent claim to the insurance company for approval

● Examined claims forms and other records to determine insurance coverage

● Investigated and assessed damage to property and create or review property damage estimates

● Interviewed or corresponded with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review

● Reviewed police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability

● Negotiated claim settlements and recommend litigation when settlement cannot be negotiated Ricoh 08/2015 - 09/2017

Title Services Specialist

● Called Dmvs and dealerships to locate titles and sent titles back to the dealership for correction

● Examined documentation such as mortgages, liens, judgments, easements, plat books, maps, contracts, and agreements to verify factors such as properties' legal descriptions, ownership, or restrictions

● Examined individual titles to determine if restrictions, such as delinquent taxes, will affect titles and limit property use

● Prepared reports describing any title encumbrances encountered during searching activities, and outlining actions needed to clear titles

● Copied or summarized recorded documents, such as mortgages, trust deeds, and contracts, that affect property titles

● Verified accuracy and completeness of land-related documents accepted for registration, preparing rejection notices when documents are not acceptable

(12/2009 - 07/2015 Intense medical procedure and recovery) Independent Termite & Pest Control 05/2006 - 11/2009 Office Manager

● Entered and updated schedules as new appointments were made and updated QuickBooks when customers paid or new customers owed money

● Sent out all bills and was reliable on receiving the money to prepare deposits and update invoices when changes were made through the computer

● Provided a stimulating, team-oriented facility; prepare invoices and manage bookkeeping for the company

● Consistently received positive feedback from the owner and handled preparation of documentation: Advertisement for local ad

River Valley Stone 05/2005 - 05/2006

Administrative/Shipping/Receiving Assistant

● Answered a high volume of inbound calls, responded to customers questions professionally and directed callers to the right department/personnel

● Spoke with other executives on behalf of the Production Manager

● Handled the preparation of documentation: bills of lading; inventory reports; payroll, transportation scheduling, pickups and deliveries

Whole Health Management 04/2004 - 02/2005

Administrative Assistant

● Planned meetings for business and entered patients for appointments, and prepared charts for new patients

● Worked with patients over the phone to resolve scheduling issues

● Answer inbound calls and responded to customer questions and typed correspondence for the physician as needed

Meijer, INC 07/1989 - 01/2004

Systems/Pricing Team Leader

● Maintained managerial expertise of multiple departments, organized and proceeded over staff meetings

● Answered the phones and handled in-store problems and greeted in-person clients and directed them appropriately

● Was a part of the grand opened a new store and followed all office protocol

● Printed store mail and distributed; updated store pricing daily and maintained office supplies

● Always received great recognition for job and production performances EDUCATION

University of Phoenix

Associates of Arts Degree in Medical Records Received North Ridge High School

High School Diploma Received

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